Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

The Cleaning Authority

Hillsboro, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 57 ironing services · 4.8★ from 275 Google reviews

Report card

Percentile vs other ironing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority is better than 86% of ironing services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority is better than 87% of ironing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority is better than 92% of ironing services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority is better than 100% of ironing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority is better than 100% of ironing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority is better than 100% of ironing services.A
100

Reviews for your job

Customers hired The Cleaning Authority for 5 kinds of job.

The Cleaning Authority for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$266
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “General housekeeping” · showing 20

Lori8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

The staff are always cheerful and considerate. They are thorough and ask me to check their work before they leave. I also appreciate they notify me when they are close to arrival. Office staff try to work around my schedule if I need to change a cleaning date.

Paid $100–150Not sureGeneral housekeeping
Kathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Christina and Rob are thorough and reliable.

General housekeeping
Soyoung2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cleaning authority is very reliable and consistent- especially we are very happy Jordan’s team goes above and beyond!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
SeanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Natalia has been cleaning my home consistently for over a year now. She always does an exceptional job. She is friendly, respectful, great with my dogs, and just a pleasure to be around. When I changed days, I specifically requested a slot where she would be available. Keep up the great work, Natalia!

Great priceStandard cleaningGeneral housekeeping
GrantLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The Cleaning Authority keeps my home clean with their every other week visits. In my most recent service, Stormie and Faith left the space fully sanitized. I couldn’t be happier! Definitely recommend.

Reasonable priceStandard cleaningGeneral housekeeping
AlisonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The ladies that came were so nice, thorough, and efficient. They even reminded me of things to be cleaned I hadn't thought of. Literally everything is sparkling clean. Love it!!

Reasonable priceStandard cleaningGeneral housekeepingUpholstery cleaning
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hard working and thorough. Thank you! Shayla and McKenna you’re the best!!

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cleaning Authority has always been helpful and very responsive if I have any issues. If there's a spot that's not up to my standards then they will send someone out to reclean it, although I've never had to do this. The teams are friendly and punctual and there's always great communication. The cleaning teams…

Standard cleaningGeneral housekeeping+ Value
JulieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This company has excellent & professional staff. Thorough, committed and accepts feedback on any changes I need.

Upholstery cleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Patricia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Stephanie and Crerra did a thorough job. I was pleased with the work they did in each area of my home. Thank you, both!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality
Robin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Our current cleaners leave our house looking neat and clean. Some past cleaners were frequently too early and did not make our beds. Not so now. However, it's become too expensive for us and we may have to go from 2 to 1 day a month soon.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Daniel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very happy with the teams at TCA. They have done an amazing job with our home and are always friendly and on time. 10 out of 10.

General housekeeping+ Quality+ Professionalism
Helen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Yesterdays team was especially hardworking, very fast, and also pleasant -would like to have them back. Delighted with professionalism.

General housekeepingStandard cleaning
Donald2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nice to be in a clean home, thank you!

General housekeeping+ Quality
Ann12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service. Reliable, really responsive if there is an issue and very polite.

General housekeeping+ Responsiveness+ Professionalism+ Value
DarynLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

1st time using this service, the crew was on time, polite, very thorough, and able to work around our unique situation. The supervisor came by to check the teams work and answer all questions. We plan on continuing to use their services. Overall, very satisfied.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love the rotation cleaning to make sure all areas stay clean. My dogs love them and can't wait to see them each week. Love the natural products they use around my house to keep it clean and my dogs safe.

Deep cleanGeneral housekeeping+ Quality+ Value
CrypticGLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Staff was on time courteous and did a great job. Highly recommended.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
AmeliaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m so happy with this cleaning service! Scheduling, payment, clarity about services, etc.! Everything was easy start to finish.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Laurie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very pleased with this service.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality

Show more general housekeeping reviews (6 more) →

Price

$221-15% vs typical ironing services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 75%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning143$163–$315
Deep clean43$269–$479
General housekeeping26$153–$266
Moving-related cleaning5—
Upholstery cleaning2—

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