Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

The Cleaning Authority

Hillsboro, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 57 ironing services · 4.8★ from 275 Google reviews

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Report card

Percentile vs other ironing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority is better than 86% of ironing services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority is better than 87% of ironing services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority is better than 92% of ironing services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority is better than 100% of ironing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority is better than 100% of ironing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority is better than 100% of ironing services.A
100

Reviews for your job

Customers hired The Cleaning Authority for 5 kinds of job.

The Cleaning Authority for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.143
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$163–$315
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 143 Google reviews tagged “Standard cleaning” · showing 20

ColletteLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

The staff did a very good job. Thank you.

Paid $150–200Reasonable priceStandard cleaning
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Yadira and Brenda did a fantastic job as do all cleaners we have had through the Cleaning Authority! Very detail oriented.

Paid $200–250Reasonable priceStandard cleaning
Cynthia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Always pleased with the work of Destiny Maddi and McKaylie

Standard cleaning
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We are very happy with the bi-monthly cleaning The Cleaning Authority provides to our 4000 sq foot house. It is always so good to come home to a nice clean house, especially now that we have a puppy in the house. Ashley and Brittany just left and we are so pleased with how the house looks. They did an excellent…

Paid $200–250Reasonable priceStandard cleaning
Soyoung2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cleaning authority is very reliable and consistent- especially we are very happy Jordan’s team goes above and beyond!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Roxanne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wow, came home to a splendidly clean home today! Kudos to Naomi and Brittany who did a great job. We’ve been Cleaning Authority customers for almost 20 years - one of my favorite things about this service is their rotation system. Every clean gets the basics done like kitchen and bathrooms, but each visit they…

Reasonable priceStandard cleaning
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dylan, Jordan, and Natalia are friendly, fast, and efficient, and do a super great job!

Standard cleaning
TimLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve had this cleaning service for several years, and although the crews change frequently, we’ve been happy with the service and their ability to make things right if anything goes wrong. Our most recent cleaning team was Naomi, Adela, and Carrion, and they were great!

Paid $200–250Reasonable priceStandard cleaning
TiffanyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Due to the wonderful service we had on our first clean, we are continuing their services! We appreciate the work they did and looking forward to the next time they come. Still a very happy customer in 2025! We have also utilized Cleaning Authority for additional properties.

Reasonable priceStandard cleaning+ Responsiveness+ Punctuality+ Quality
SeanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Natalia has been cleaning my home consistently for over a year now. She always does an exceptional job. She is friendly, respectful, great with my dogs, and just a pleasure to be around. When I changed days, I specifically requested a slot where she would be available. Keep up the great work, Natalia!

Great priceStandard cleaningGeneral housekeeping
GrantLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The Cleaning Authority keeps my home clean with their every other week visits. In my most recent service, Stormie and Faith left the space fully sanitized. I couldn’t be happier! Definitely recommend.

Reasonable priceStandard cleaningGeneral housekeeping
AlisonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The ladies that came were so nice, thorough, and efficient. They even reminded me of things to be cleaned I hadn't thought of. Literally everything is sparkling clean. Love it!!

Reasonable priceStandard cleaningGeneral housekeepingUpholstery cleaning
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Hard working and thorough. Thank you! Shayla and McKenna you’re the best!!

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cleaning Authority has always been helpful and very responsive if I have any issues. If there's a spot that's not up to my standards then they will send someone out to reclean it, although I've never had to do this. The teams are friendly and punctual and there's always great communication. The cleaning teams…

Standard cleaningGeneral housekeeping+ Value
Tatiana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I’m happy today’s care. Crew did very well. I wish every service will be like today’s. Thank you very much. Our appreciation for the team.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Elaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

I usually get a good cleaning job when the team is all female. I’d prefer all female cleaning people. Nothing against guys. I’ve just had a much better experience with women.

Standard cleaning
JulieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This company has excellent & professional staff. Thorough, committed and accepts feedback on any changes I need.

Upholstery cleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
LillianN3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Again a top-notch job from an excellent cleaning crew! My home truly sparkles after they worked so diligently. I am very pleased with The Cleaning Authority!

Standard cleaning
HughLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The two ladies that came today, Sandra and Angel, were the best that have ever been here.

Standard cleaning+ Punctuality
Shania3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, efficient, friendly

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality

Show more standard cleaning reviews (123 more) →

Price

$221-15% vs typical ironing services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 75%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning143$163–$315
Deep clean43$269–$479
General housekeeping26$153–$266
Moving-related cleaning5—
Upholstery cleaning2—

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