Experts Reviews · Company report
The Cleaning Authority - Norman logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%89+21.6Value 14%93+13.2Replies to reviews 7%45+3.2Craft & service penalty68−3.2Momentum penalty94−0.6Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

The Cleaning Authority - Norman

Oklahoma City, OK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #147Position by Experts Score among all companies we track in this category. of 175 house cleaning services · 4.8★ from 268 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Norman is better than 85% of house cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Norman is better than 89% of house cleaning services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Norman is better than 68% of house cleaning services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Norman is better than 93% of house cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Norman is better than 94% of house cleaning services.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Norman is better than 45% of house cleaning services.C
45

Reviews for your job

Customers hired The Cleaning Authority - Norman for 6 kinds of job.

The Cleaning Authority - Norman for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$277–$471
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#107 / 118
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 41 Google reviews tagged “Deep clean” · showing 20

KarenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I am so happy to find The Cleaning Authority. I have high standards and I feel they have high standards, too, so we are a good match! They have been professional, courteous, respectful and dependable all at the same time. They have a plan and they work the plan. Best of all...the house looks great!!

General housekeepingDeep clean
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Brisa and Otto worked so hard and did an AMAZING job! The house looks and smells so clean. I feel relaxed and ready to enjoy my weekend without having to worry about cleaning the house. Thank you!

Paid $150–200Reasonable priceDeep clean
Leah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thoroughly cleaned and were very friendly.

Paid $150–200Reasonable priceDeep clean
Shari7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Emily and her team have been cleaning my home every two weeks for about 4 months, spending at least two hours during each visit to ensure everything is flawless. They are incredibly meticulous. Even with three high-shedding dogs, my floors and furniture are completely fur-free when they leave. I highly appreciate…

Paid $150–200Great priceStandard cleaningGeneral housekeepingDeep clean
Tony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Brisa, Jade, Veronica and Adrianna did a fabulous job cleaning our home. The Cleaning Authority of Norman is always on time and provides a very consistent, dependable, trustworthy house cleaning experience. Thank you for taking such great care of our home!

Paid $150–200Great priceStandard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Caiden6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

You don’t know how much you helped a momma out with the extra cleaning I needed! Thank you so much Oho and Rylee!

Paid $250–300Great priceDeep clean
Stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

UPDATE: After 4 years I still love this company. They are so great with schedule changes and communication. They have accommodated any particular requests we've had. Our most recent cleaning was done by Brisa and Otto. They did a marvelous job and would love to have them back! From 4 years ago: This company…

Standard cleaningDeep clean+ Quality+ Professionalism+ Value
DavidLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cindy, Macey, Austin and Xena do a great job taking care of our home! They are thorough and professional. We keep things picked up, but don't always have time to really clean. Having them come by on a biweekly basis is a huge help!

Great priceStandard cleaningGeneral housekeepingDeep clean
StaciLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent team that provides the most consistent clean and professional skills.

Standard cleaningMoving-related cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
edwardLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We are very happy with the services. The ladies have a great attitude and are very efficient.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
LindseyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been extremely pleased with them! They do a great job. We have had housekeepers in the past, and The Cleaning Authority is BY FAR the best! I highly recommend them!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

What a joy it is having the Cleaning Authority take care of my home. Wonderful service always.

Deep cleanGeneral housekeeping+ Professionalism
Wanda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Today was the first cleaning and I am very pleased! I can sit back and relax! Thank you!

Deep clean+ Responsiveness+ Professionalism
ErnestLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The cleaners are always friendly and they always do an amazing job! I would recommend them 10 times out of 10!!

Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
MatthewLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

05/19/23 Update: So Jake read my review and aggressively ordered me to take it down, even though it was a true representation of their service. He went so far as to say he reviewed my other Google reviews and commented that my review of them is "on par" with my reviews of other businesses (seriously, who does…

Deep cleanStandard cleaning− Value
Isaiah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Charlize and Nakita were great. They always do a good job

Deep cleanGeneral housekeepingStandard cleaning+ Professionalism
Amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a really pleasant experience with cleaning authority. For my first cleaning Angel, Bella, Char and Jen came over they were very friendly, professional and made sure I was satisfied with their work, I look forward to working with them again!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nikita and Jasmine did a great job!

Deep cleanGeneral housekeeping
MonicaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The team is always friendly and the house looks awesome when they are done.

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Almost every time they are scheduled to clean, they call and have to reschedule. When they do clean, it is the very least they could possibly do. They certainly do not do any of the "additional tasks" they are supposed to perform, in which they are supposed to pay special attention to an area. For example, they were…

Customer photo from David's reviewCustomer photo from David's reviewCustomer photo from David's review
Deep cleanGeneral housekeepingStandard cleaning− Punctuality− Quality

Show more deep clean reviews (21 more) →

Price

$139-45% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 68%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning92$158–$253
General housekeeping61$153–$271
Deep clean41$277–$471
Moving-related cleaning3$315–$536
Interior & exterior window cleaning2$221–$397
Upholstery cleaning2$157–$297

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