Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
The Cleaning Authority - Norman logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%89+21.6Value 14%93+13.2Replies to reviews 7%45+3.2Craft & service penalty68−3.2Momentum penalty94−0.6Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

The Cleaning Authority - Norman

Oklahoma City, OK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #147Position by Experts Score among all companies we track in this category. of 175 house cleaning services · 4.8★ from 268 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - Norman is better than 85% of house cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - Norman is better than 89% of house cleaning services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - Norman is better than 68% of house cleaning services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - Norman is better than 93% of house cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - Norman is better than 94% of house cleaning services.A
94
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - Norman is better than 45% of house cleaning services.C
45

Reviews for your job

Customers hired The Cleaning Authority - Norman for 6 kinds of job.

The Cleaning Authority - Norman for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.92
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#92 / 116
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 92 Google reviews tagged “Standard cleaning” · showing 20

ColleenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Veronica is always so pleasant and works hard to make my house shine.

Paid $100–150Reasonable priceStandard cleaning
Cody6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Great service and professional experience.

Standard cleaningService not listed
Lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Today’s cleaning seems exceptional in every way. I’m very pleased with the results of the efforts of Emily, Savannah and Andrea at the end of their long day. Thank you , ladies.

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
TanyaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Such a good job, we appreciate Aryanna and Wendy very much. We have a clean, good smelling house and i just want to say, thank you. Cleaning Authority teams are excellent. Thank you very much.

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
PeterLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Oct 7, 2026: Great clean - thanks to Christen, Adriana & Aryanna

Reasonable priceStandard cleaning
Leslie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The cleaners were right on time and friendly. They asked good questions so they could know what we wanted in our first cleaning. Everything looks and smells very nice! We’re glad we finally enlisted a cleaning service.

Paid $200–250Reasonable priceStandard cleaning
RobertLocal Guide · 104 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Riley and Marianna did a fabulous job!

Paid $150–200Great priceStandard cleaning
Alice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Really appreciate the great cleaning done this week by Emily, Jenny and Rilee. Very thorough and efficient. My dog Otis also likes the fact that they get all of his golden sparkles (dog hair) cleaned up until the next time!😊

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
Gayle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I appreciate the friendliness’s and excellent cleaning service of Veronica and Adriana. Always do an excellent job.

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
Shari7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Emily and her team have been cleaning my home every two weeks for about 4 months, spending at least two hours during each visit to ensure everything is flawless. They are incredibly meticulous. Even with three high-shedding dogs, my floors and furniture are completely fur-free when they leave. I highly appreciate…

Paid $150–200Great priceStandard cleaningGeneral housekeepingDeep clean
Charlotte12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Otto and Sophia did a great job and they seemed to have fun as they worked. Thanks, Ladies!

Paid $100–150Reasonable priceStandard cleaning+ Value
Diana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I am very happy with my cleaning. Veronica and Adriana do a great thorough job. They are very courteous and respectful as I work from home while they are cleaning.

Paid $100–150Reasonable priceStandard cleaning
Jakob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Thank you Emily, Jade, and Aryanna for doing a great job!

Standard cleaning
Tony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Brisa, Jade, Veronica and Adrianna did a fabulous job cleaning our home. The Cleaning Authority of Norman is always on time and provides a very consistent, dependable, trustworthy house cleaning experience. Thank you for taking such great care of our home!

Paid $150–200Great priceStandard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I definitely appreciate Brisa and Adriana for the good job they do cleaning my home!

Paid $100–150Reasonable priceStandard cleaning
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The Cleaning Authority always does an incredible job and at such a reasonable rate. I’m always amazed at how spotless everything is after they leave (especially given how much dog hair is everywhere when they arrive!) This week, Emily and Molly worked quickly, did a perfect job, and were super friendly and kind, as usual!

Paid $100–150Great priceStandard cleaning
Sheri12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The Cleaning Authority is absolutely amazing! Our house sparkled! The best cleaning service I have EVER used! Price is extremely affordable. Crew was friendly yet professional! I AM SOOOOO happy I found them!

Paid $150–200Great priceStandard cleaning
Gage4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We always love having The crew out. They are so easy to work with as far as scheduling , and really do their best to not take up to much of your day. Great attention to detail! We have a bunch of dogs and they made it seem like no dogs lived here!! Great team!

Reasonable priceStandard cleaning
HalLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Alicia and Heidi did an awesome job for us today. Very satisfied with their work!

Reasonable priceStandard cleaningGeneral housekeeping
Stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

UPDATE: After 4 years I still love this company. They are so great with schedule changes and communication. They have accommodated any particular requests we've had. Our most recent cleaning was done by Brisa and Otto. They did a marvelous job and would love to have them back! From 4 years ago: This company…

Standard cleaningDeep clean+ Quality+ Professionalism+ Value

Show more standard cleaning reviews (72 more) →

Price

$139-45% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 68%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning92$158–$253
General housekeeping61$153–$271
Deep clean41$277–$471
Moving-related cleaning3$315–$536
Interior & exterior window cleaning2$221–$397
Upholstery cleaning2$157–$297

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