House cleaning service · Columbia, SC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty82−1.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 114 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★344 Google reviews · 13 photos
92%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
56%reviews answered by the owner
$153typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
The Cleaning Authority - West Columbia at a glance
Customers frequently praise the thoroughness, professionalism, and punctuality of the cleaning crews, noting that staff often arrive on time and complete detailed work efficiently. Positive feedback highlights friendly interactions and effective communication with the owner regarding requests or issues. However, recurring criticisms in lower-rated reviews involve missed appointments, incomplete initial cleanings, and a requirement to provide personal data before receiving a price quote.
Google rating: 4.8 out of 5 from 344 reviews (92% five-star).
Reviews on this page: 344 Google reviews (268 with written comments, 1 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: November 2, 2026.
Service: Apartment Cleaning Service serving Columbia, South Carolina.
Data from Google, last updated November 4, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - West Columbia: 83/100 on this factor. Category median: 93.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - West Columbia: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - West Columbia: 82/100 on this factor. Category median: 94.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - West Columbia: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - West Columbia: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - West Columbia: 66/100 on this factor. Category median: 84.B
66
Bar = this company · dark tick = category median.
Star ratings
344 Google reviews we collected
4.8of 5
5 stars31592%
4 stars144%
3 stars41%
2 stars10%
1 star103%
Praise vs complaints
Phrases our text analysis found in 268 written reviews
97%praise
Praise35397%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1126%
Reasonable3172%
Overpriced00%
Not sure12%
$153-40% vs typical apartment cleaning services
Middle half of what 32 customers paid ($124–$189) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results14841%
Staff & attitude10228%
Speed & response4813%
Would recommend329%
Price & value206%
Communication82%
Honesty & trust51%
What customers talk about
We read 268 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“May and Ashley were thorough, quiet and professional.”
“They did an excellent job a d we are looking forward to long and lasting relationship with a very professional staff.”
“They were friendly and personable while professional and efficient.”
“That day came and after an hour of no show, I contacted customer service once again.”
“We would recommend the Cleaning Authority to everyone.”
“I do not recommend hiring this company it is a waste of money.”
“This company is reliable, trustworthy, reasonable, friendly and thorough.”
“She actively listened, asked questions, made sure she understood what type(s) of services would best meet my needs.”
“House is spotless when they leave and they are so sweet and genuine.”
People customers mention
Ashley8 reviews
Wanda5 reviews
Maria5 reviews
Val5 reviews
Kay4 reviews
Sharone4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Cleaning Authority - West Columbia for 6 kinds of job. Pick one to see what they paid and said.
SSwintonLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
The crew took their time and did a thorough cleaning. Attention to detail. Nice ladies. Great job. Kaitlyn is professional and just a joy to be around. Very pleasant and good work.
Paid $150–200Reasonable priceGeneral housekeeping
MmicheleLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
They were amazing! My last crew was good but these girls were GOOD! My floors look brand new. Excellent job. I would want to have them again!
Paid $150–200Reasonable priceGeneral housekeeping
RRuthie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Ashley and May did a nice job for us today. They were friendly and personable while professional and efficient. Thank you, ladies, for helping to keep our home neat and clean.
RRenatta4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Quick but thorough cleaning. At one point 4 ladies were here working. Friendly staff.
Paid $150–200Reasonable priceStandard cleaning
SSusanLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very pleasant young ladies. They did an excellent job a d we are looking forward to long and lasting relationship with a very professional staff. Thank you and we will certainly lrefer our friends to the Cleaning Authority
SSandy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Carolina is a very responsive business owner. She listens to the customer and responds right away to issues or special requests.
My team is very thorough in their work and they respond well to questions and requests. We like we like our teams work very much indeed. Great work!
Thank you for leaving us this 5-star review and for choosing The Cleaning Authority West Columbia SC for your professional house cleaning services! Our entire team truly cares about providing the best service possible so we treat your home like our home!
A
Al HolladayLocal Guide · 11 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
May and Ashley were thorough, quiet and professional. They did a great job and made my house even smell better. We are off to a great start!
Services: Standard cleaning
Response from the owner · 5 days ago
Al Holladay, Thank you for choosing The Cleaning Authority West Columbia SC for your house cleaning services! Here at The Cleaning Authority, we make sure our team provides you with high-caliber services while using environmentally responsible cleaning products for the safety of our clients’ health and the environment. We’re so grateful for this review and sincerely appreciate your feedback!
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Swinton HudsonLocal Guide · 12 reviewsiTotal number of Google reviews Swinton has written across all businesses on Google Maps, not just this one.
The crew took their time and did a thorough cleaning. Attention to detail. Nice ladies. Great job. Kaitlyn is professional and just a joy to be around. Very pleasant and good work.
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 2 years ago
Swinton Hudson, Thank you for this great review on Google! We pride ourselves on being the best house cleaning company in the area and client satisfaction is always a top priority for our entire team! Reviews like yours help spread the word and allow our team to continue serving our community!
M
michele ellisonLocal Guide · 12 reviewsiTotal number of Google reviews michele has written across all businesses on Google Maps, not just this one.
They were amazing! My last crew was good but these girls were GOOD! My floors look brand new. Excellent job. I would want to have them again!
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 7 months ago
michele ellison, This review made our day and our team will be happy to hear your kind words! We strive to offer outstanding house cleaning services to all our clients and we’re so happy we fulfilled that promise! Thank you for choosing The Cleaning Authority West Columbia SC for your house cleaning needs
M
Marilyn Boyd1 reviewiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Had The Cleaning Authority deep clean our house today. The ladies did a fantastic job! I don't think our house has ever been this clean. Highly recommend.
Price assessment: Reasonable price
Services: General housekeeping
Response from the owner · a year ago
Thank you for sharing your feedback! We appreciate this 5-star review and we were so happy to help provide you with our top-notch house cleaning service! We know life can get hectic and we love to provide our clients with professional cleaning services that leave you stress-free and happy!
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Ruthie Duvall9 reviewsiTotal number of Google reviews Ruthie has written across all businesses on Google Maps, not just this one.
Ashley and May did a nice job for us today. They were friendly and personable while professional and efficient. Thank you, ladies, for helping to keep our home neat and clean.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning, General housekeeping
Response from the owner · a year ago
Ruthie Duvall, We just wanted you to know that our team truly appreciates your feedback and we’re thrilled to know you're happy with our house cleaning services. Thank you for choosing The Cleaning Authority West Columbia SC!
L
Lisa Beerman3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Great cleaning job today! Jazmin and Joselyn were awesome!
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 2 weeks ago
Thank you for leaving us this 5-star review and for choosing The Cleaning Authority West Columbia SC for your professional house cleaning services! Our entire team truly cares about providing the best service possible so we treat your home like our home!
R
Renatta Loquist4 reviewsiTotal number of Google reviews Renatta has written across all businesses on Google Maps, not just this one.
Quick but thorough cleaning. At one point 4 ladies were here working. Friendly staff.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · 2 months ago
Renatta Loquist, Thank you for the amazing review! At The Cleaning Authority West Columbia SC, we work hard to deliver the best cleaning experience in Columbia and it’s great to hear that reflected in your visit.
S
Susan WiseLocal Guide · 34 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Very pleasant young ladies. They did an excellent job a d we are looking forward to long and lasting relationship with a very professional staff. Thank you and we will certainly lrefer our friends to the Cleaning Authority
Price assessment: Great price
Price: $150–200
Services: Moving-related cleaning, General housekeeping, Deep clean
Response from the owner · 3 months ago
Susan Wise, Thank you for leaving us this incredible review! We truly appreciate your feedback and your support means the world to us as a locally owned business. Reviews like yours help reaffirm our commitment to providing our clients with the best home cleaning services in Columbia.
