Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty82−1.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

The Cleaning Authority - West Columbia

Columbia, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 114 apartment cleaning services · 4.8★ from 344 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - West Columbia is better than 83% of apartment cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 88% of apartment cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - West Columbia is better than 82% of apartment cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - West Columbia is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 66% of apartment cleaning services.B
66

Reviews for your job

Customers hired The Cleaning Authority - West Columbia for 6 kinds of job.

The Cleaning Authority - West Columbia for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$271–$465
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 47 Google reviews tagged “Deep clean” · showing 20

LynnLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Excellent service! Excellent price!

Paid $250–300Great priceStandard cleaningDeep clean
SusanLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very pleasant young ladies. They did an excellent job a d we are looking forward to long and lasting relationship with a very professional staff. Thank you and we will certainly lrefer our friends to the Cleaning Authority

Paid $150–200Great priceMoving-related cleaningGeneral housekeepingDeep clean
Sharon13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

If ever you have thought about a cleaning service… give this company a try. Carolina runs a tight ship and is always on top of any questions or concerns with a quick response time. Very accommodating, as well. The times that I’ve had interactions with Tori & Dana, they have always been pleasant, professional,…

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First clean and it was an initial deep clean of kitchen and bathroom with standard clean of bedroom and living areas. Thoroughly impressed! Looking forward to having them come regularly

Reasonable priceGeneral housekeepingDeep clean
SandiLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend! Taylor and Pam do an outstanding job! House is spotless when they leave and they are so sweet and genuine. Could not ask for a better experience.

Great priceStandard cleaningGeneral housekeepingDeep clean
RoyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I appreciate not having to worry about whether or not the cleaning staff will be on time.

General housekeepingDeep clean+ Punctuality+ Quality+ Professionalism
Gladys1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had Melissa cleaning for us today. She does an excellent job and is very thorough. We would love to have her back often.

Standard cleaningDeep clean+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Still doing a very acceptable job. This is our 3rd plus year. Really nice employees!

Standard cleaningGeneral housekeepingDeep clean+ Professionalism+ Value
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are inconsistent about what time they come to clean.

Deep cleanGeneral housekeeping+ Responsiveness+ Quality+ Professionalism
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was our first experience using a cleaning service, so we weren’t sure how it would go. They did a fantastic job!! The ladies were friendly & professional and did our “deep dive” initial clean in just about 3 hours, which amazed me. So glad we signed up, I wish we hadn’t waited

Deep cleanGeneral housekeeping+ Quality+ Professionalism
DanaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Overall a good experience. One room was missed but was corrected right away. Independent inspection was done after the clean. Super friendly and responsive staff!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Cindy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Love Terry and her team! Every room is thoroughly cleaned well. I have many obstacles like toys and dog hair. Toys are moved to clean underneath. All dog air picked up. I love that bathrooms are spic n span. Great professional cleaning team have done a super job every two weeks. Thank You Terry and Team ‼️

Deep clean+ Punctuality+ Professionalism
Jody12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent cleaning and housekeeping. Highly recommend!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nice people

Deep cleanGeneral housekeeping+ Responsiveness+ Quality+ Professionalism
Mandy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We love Ebony and her partner. They always provide such a great cleaning service.

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Quality+ Professionalism+ Value
Joyce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was my first home cleaning and I am pleased with the service.

Deep cleanGeneral housekeeping
BerniceLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The girls were fabulous!!! Excellent job!!!! Highly recommend this company and service...Thank you so much for a great job well done 👏

Deep cleanGeneral housekeeping+ Punctuality+ Quality+ Professionalism
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love walking into my home after a visit from Cassie! She is incredibly skilled and efficient with her time. Highly recommend!

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Quality+ Professionalism
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Was great experience, have had bad experiences with other companies in Columbia, the thing that stood out was the professionalism 👍🏿👍🏿👍🏿

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
MatthewLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hands down, one of the best. We will be using them for quite a while.

Deep clean+ Responsiveness+ Punctuality+ Quality

Show more deep clean reviews (27 more) →

Price

$153-40% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning146$158–$253
General housekeeping90$146–$277
Deep clean47$271–$465
Moving-related cleaning4$297–$490
Office & workplace cleaning4$132–$227
Upholstery cleaning3$170–$347

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