Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty82−1.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

The Cleaning Authority - West Columbia

Columbia, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 114 apartment cleaning services · 4.8★ from 344 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - West Columbia is better than 83% of apartment cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 88% of apartment cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - West Columbia is better than 82% of apartment cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - West Columbia is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 66% of apartment cleaning services.B
66

Reviews for your job

Customers hired The Cleaning Authority - West Columbia for 6 kinds of job.

The Cleaning Authority - West Columbia for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.93
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 93 Google reviews tagged “General housekeeping” · showing 20

SwintonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The crew took their time and did a thorough cleaning. Attention to detail. Nice ladies. Great job. Kaitlyn is professional and just a joy to be around. Very pleasant and good work.

Paid $150–200Reasonable priceGeneral housekeeping
micheleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

They were amazing! My last crew was good but these girls were GOOD! My floors look brand new. Excellent job. I would want to have them again!

Paid $150–200Reasonable priceGeneral housekeeping
Marilyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Good service today!

Paid $100–150Reasonable priceStandard cleaning+ Quality
Gail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Had The Cleaning Authority deep clean our house today. The ladies did a fantastic job! I don't think our house has ever been this clean. Highly recommend.

Reasonable priceGeneral housekeeping
Ruthie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ashley and May did a nice job for us today. They were friendly and personable while professional and efficient. Thank you, ladies, for helping to keep our home neat and clean.

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
SusanLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very pleasant young ladies. They did an excellent job a d we are looking forward to long and lasting relationship with a very professional staff. Thank you and we will certainly lrefer our friends to the Cleaning Authority

Paid $150–200Great priceMoving-related cleaningGeneral housekeepingDeep clean
Brenda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great as always.

Paid $150–200Reasonable priceStandard cleaning
Sandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Carolina is a very responsive business owner. She listens to the customer and responds right away to issues or special requests. My team is very thorough in their work and they respond well to questions and requests. We like we like our teams work very much indeed. Great work!

Paid $100–150Reasonable priceGeneral housekeeping
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have been a customer of Carolina cleaning authority for years. It started with a move out clean They are amazing, professional, and very responsive.

Paid $150–200Great priceGeneral housekeeping
Brad9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They do amazing work! Such a treat to have them come and clean for us!

General housekeeping
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Our ladies today were exceptional. They had to get in through a sudden downpour and were still smiling and ready to go! We appreciate their effort and hard work!

Reasonable priceGeneral housekeeping
MichelleLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First clean and it was an initial deep clean of kitchen and bathroom with standard clean of bedroom and living areas. Thoroughly impressed! Looking forward to having them come regularly

Reasonable priceGeneral housekeepingDeep clean
Margaret5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Sweet girls. A pleasure to have around!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Tim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great job today. Love this team.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
DeloresLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

Great to come home to a cleaned home Thank you.

Paid $150–200Reasonable priceGeneral housekeeping
Alexandria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The ladies were lovely. They worked quickly and efficiently. They also asked about small details which was nice. It’s so nice to have a good cleaning service. Thank you

General housekeeping
Jane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very good. No complaints.

Paid $100–150Great priceGeneral housekeeping
Roy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a good day when the Cleaning Authority is in the house!

Paid $150–200Reasonable priceGeneral housekeeping
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I began using The Cleaning Authority a few months ago when a surgery caused me to be unable to clean for myself. Wow, do they ever do a great job! Caitlin and Alexia always leave my house perfect, and I am a perfectionist so this is high praise. I would recommend them to anyone. They are worth every penny of their fee.

Paid $100–150Reasonable priceGeneral housekeeping
Deanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Brandie and Wanda are the best🩷

General housekeeping

Show more general housekeeping reviews (73 more) →

Price

$153-40% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning146$158–$253
General housekeeping90$146–$277
Deep clean47$271–$465
Moving-related cleaning4$297–$490
Office & workplace cleaning4$132–$227
Upholstery cleaning3$170–$347

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