Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty82−1.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

The Cleaning Authority - West Columbia

Columbia, SC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 114 apartment cleaning services · 4.8★ from 344 Google reviews

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Cleaning Authority - West Columbia is better than 83% of apartment cleaning services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 88% of apartment cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Cleaning Authority - West Columbia is better than 82% of apartment cleaning services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Cleaning Authority - West Columbia is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Cleaning Authority - West Columbia is better than 66% of apartment cleaning services.B
66

Reviews for your job

Customers hired The Cleaning Authority - West Columbia for 6 kinds of job.

The Cleaning Authority - West Columbia for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.93
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 93 Google reviews tagged “General housekeeping” · showing 40

SwintonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The crew took their time and did a thorough cleaning. Attention to detail. Nice ladies. Great job. Kaitlyn is professional and just a joy to be around. Very pleasant and good work.

Paid $150–200Reasonable priceGeneral housekeeping
micheleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

They were amazing! My last crew was good but these girls were GOOD! My floors look brand new. Excellent job. I would want to have them again!

Paid $150–200Reasonable priceGeneral housekeeping
Marilyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Good service today!

Paid $100–150Reasonable priceStandard cleaning+ Quality
Gail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Had The Cleaning Authority deep clean our house today. The ladies did a fantastic job! I don't think our house has ever been this clean. Highly recommend.

Reasonable priceGeneral housekeeping
Ruthie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Ashley and May did a nice job for us today. They were friendly and personable while professional and efficient. Thank you, ladies, for helping to keep our home neat and clean.

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
SusanLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very pleasant young ladies. They did an excellent job a d we are looking forward to long and lasting relationship with a very professional staff. Thank you and we will certainly lrefer our friends to the Cleaning Authority

Paid $150–200Great priceMoving-related cleaningGeneral housekeepingDeep clean
Brenda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great as always.

Paid $150–200Reasonable priceStandard cleaning
Sandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Carolina is a very responsive business owner. She listens to the customer and responds right away to issues or special requests. My team is very thorough in their work and they respond well to questions and requests. We like we like our teams work very much indeed. Great work!

Paid $100–150Reasonable priceGeneral housekeeping
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have been a customer of Carolina cleaning authority for years. It started with a move out clean They are amazing, professional, and very responsive.

Paid $150–200Great priceGeneral housekeeping
Brad9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They do amazing work! Such a treat to have them come and clean for us!

General housekeeping
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Our ladies today were exceptional. They had to get in through a sudden downpour and were still smiling and ready to go! We appreciate their effort and hard work!

Reasonable priceGeneral housekeeping
MichelleLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First clean and it was an initial deep clean of kitchen and bathroom with standard clean of bedroom and living areas. Thoroughly impressed! Looking forward to having them come regularly

Reasonable priceGeneral housekeepingDeep clean
Margaret5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Sweet girls. A pleasure to have around!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Tim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great job today. Love this team.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
DeloresLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

Great to come home to a cleaned home Thank you.

Paid $150–200Reasonable priceGeneral housekeeping
Alexandria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The ladies were lovely. They worked quickly and efficiently. They also asked about small details which was nice. It’s so nice to have a good cleaning service. Thank you

General housekeeping
Jane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very good. No complaints.

Paid $100–150Great priceGeneral housekeeping
Roy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always a good day when the Cleaning Authority is in the house!

Paid $150–200Reasonable priceGeneral housekeeping
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I began using The Cleaning Authority a few months ago when a surgery caused me to be unable to clean for myself. Wow, do they ever do a great job! Caitlin and Alexia always leave my house perfect, and I am a perfectionist so this is high praise. I would recommend them to anyone. They are worth every penny of their fee.

Paid $100–150Reasonable priceGeneral housekeeping
Deanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Brandie and Wanda are the best🩷

General housekeeping
shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

First day! Great team, thorough and complete. They didn't even complain when the dogs kept walking through the freshly mopped floors.

Great priceGeneral housekeeping
Jaimie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Really impressed with how clean and organized everything was. There were detailed touches I hadn't expected.

Paid $100–150General housekeeping
Patty6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

They did a great job.

Paid $100–150Great priceGeneral housekeeping
Lynette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

They are incredibly thorough and pay close attention to detail, leaving my house sparkling clean every time.

Great priceGeneral housekeeping
Fain9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

On time, did an excellent and went above and beyond!

General housekeeping
curtis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Good job. Really pleased.

Paid $100–150Reasonable priceGeneral housekeeping
AlexLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Things went really well. The team hit all the right spots. We reccomend them highly! Anyone looking for this type service is best of with The CLEANING AUTHORITY we're very happy with the work done today. Thank you team!

Paid $100–150Reasonable priceGeneral housekeeping
Leonard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Excellent Work!

General housekeeping
Hester5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The crew did a great job on the details. I was very pleased.

Reasonable priceGeneral housekeeping
Jasmine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

This is my families 3rd cleaning with this company and we are extremely satisfied. The ladies are not only awesome at their job but they are so kind. I highly recommend.

General housekeeping
Emalee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

It is great to come home to a clean house! This company is reliable, trustworthy, reasonable, friendly and thorough.

Paid $100–150Not sureStandard cleaning
BryanneLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The women who came to clean were energetic, personable, and thorough. They worked well as a team, and my home was literally shining when they left. Bravo

Paid $100–150Reasonable priceGeneral housekeeping
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My cleaning today was beyond awesome! Tracy and Sophia are careful and thorough. Big thanks to them both.

Paid $100–150Reasonable priceGeneral housekeeping
Lee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The Cleaning Authority of West Columbia provides wonderful house cleaning services. Wanda & Brandie are a fabulous team and do a great job.

Paid $100–150Reasonable priceGeneral housekeeping
Lynne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

She does a thorough cleaning every time. I am very happy. Today her work was above my expectations. Thank you.

Paid $100–150Great priceStandard cleaningGeneral housekeeping
Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Branndie and Wanda did a great job today. They receive a 5 star. Love having these ladies clean.

Paid $200–250Reasonable priceGeneral housekeeping
SandiLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend! Taylor and Pam do an outstanding job! House is spotless when they leave and they are so sweet and genuine. Could not ask for a better experience.

Great priceStandard cleaningGeneral housekeepingDeep clean
B4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ashley, Maria, and Summer always do a great job! They are also so pleasant and friendly - a joy to have in our home!

General housekeeping+ Quality
TheresaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Catilin, Auxia, and Joselynn did a wonderful job. I have a Great Pyrenees and two long haired cats. Great job!!!!

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Nancy15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality

Show more general housekeeping reviews (53 more) →

Price

$153-40% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning146$158–$253
General housekeeping90$146–$277
Deep clean47$271–$465
Moving-related cleaning4$297–$490
Office & workplace cleaning4$132–$227
Upholstery cleaning3$170–$347

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