Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%68+10.2Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%97+7.8Track record 7%43+3Accountability 5%73+3.7Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

The Cleaning Genie

Sylvania, OH · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 20 interior cleaning services · 4.6★ from 83 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.The Cleaning Genie is better than 28% of interior cleaning services.D
28
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).The Cleaning Genie is better than 68% of interior cleaning services.B
68
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.The Cleaning Genie is better than 4% of interior cleaning services.F
4
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Cleaning Genie is better than 3% of interior cleaning services.F
3
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Cleaning Genie is better than 97% of interior cleaning services.A
97
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Cleaning Genie is better than 43% of interior cleaning services.C
43
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Cleaning Genie is better than 73% of interior cleaning services.B
73

Reviews for your job

Customers hired The Cleaning Genie for 2 kinds of job.

The Cleaning Genie for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$108–$172
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 43/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Standard cleaning”

★★★★★ Luigi · 5 months ago

Always a pleasure. Good job, fair price, dependable.

Paid $100–150Reasonable priceStandard cleaning
★★★★★ Butch · 5 months ago

Always a great job.

Paid $100–150Great priceStandard cleaning
★★★★★ John · 6 months ago

Great job

Paid $50–100Reasonable priceStandard cleaning
★★★★★ Cheri · 11 months ago

I’ve used Cleaning Genie services for more than 25 years in my home. The staff are professional, courteous and thorough in their work. We appreciate Barb and Jessica who work for us currently. Barb has been caring for our family for years, and she works hard to make our home a pleasant place for us to live. And our…

Paid $100–150Reasonable priceStandard cleaning
★★★★★ Padma · 11 months ago

Ms Michaela did a wonderful job of cleaning my home today! The floors were well vacuumed and the bathrooms were very clean.

Paid $100–150Reasonable priceStandard cleaning
★★★★★ Dana · Edited a year ago

Barb and her co-worker certainly are cleaning genies. They are swift but thorough and totally dependable. These ladies get down on their knees, stretch up from a stool; nothing misses their notice even when it is intricate woodwork. I have no reservations about leaving the house while they are here. They are…

Paid $150–200Standard cleaning
★★★★★ Michelle · a year ago

From the first inquiry to my regular biweekly cleanings service and communication have been wonderful! Michaela does a great job, always on time and does a great job with all of the tasks!

Reasonable priceStandard cleaning
★★★★★ Joe · Edited 2 years ago

I have had Cleaning Genie now for almost 4 years. They are GREAT. I mostly have the same two women and they are thorough, careful, and very respectful. My house looks great when they leave. This is a really good service.

Standard cleaning
★★★★★ Andrew · 2 years ago

Barb and Nicolette have done such a great job for us!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Deb · 2 years ago

Heather and Amanda always do a superior job cleaning our home. We are always satisfied and they do any additional tasks when asked.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Elsa · 3 years ago

Very good experience with wonderful ladies. Great cleaning in a timely manner.

Standard cleaning
★ William · 5 years ago

We got taken to the cleaners by these crooks. My wife and I moved from our condo on Saturday to our new home. We thought we would do the right thing and have the condo we were renting cleaned for our old landlord. The Cleaning Genie quoted us at $70 a hour for 2 women to clean our 1,400 square foot condo. It took…

Standard cleaning− Value
★ Dennis · 5 years ago

They need 0 star . The guy that runs this operation is rude and the office worker was rude. You would think by the way they act that they had a lot of business. They do terrible . They're good employees quit because hes impossible. Worst company I've ever seen.

Standard cleaning− Responsiveness− Quality
★★★★★ richard · 5 months ago

Rating only, no written review.

Paid $150–200Reasonable priceStandard cleaning

Price

$132-35% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 80%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning14$108–$172
Moving-related cleaning2—

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