How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%26+3.9Craft & service 20%75+15Value 10%40+4Momentum 8%86+6.9Track record 7%84+5.9Accountability 5%83+4.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCOREThe Comfort Authority
Better than 51% of HVAC contractors · #33 of 67
The Comfort Authority for a/c system repair
Clear ✕All 146 Google reviews tagged “A/C system repair” · showing 20
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
Excellent service the technician Ura Shon was professional and polite as well as efficient. It's always a pleasure to work with him
We had a great experience with their plumbing team. So we decided to give the AC team a try. Are we glad we did! We were given truly exceptional service. Chase the tech, not only explained everything that was needed to be done in detail, documenting everything with appropriate pictures. His workmanship is as great…
The Comfort Authority has been a true leader in customer service, quality work, and professionalism. Their technicians were on time and great with communicating the work that needs to be done. Couldn’t ask for a better experience, great business and great people!!!
Arthur was awesome! He really knew his stuff, explained it in a way that I could understand, and was able to get the job done in a timely matter. I’ll definitely be recommending The Comfort Authority to my friends and family. So grateful! :)
Coils were leaking into the return box. Alyssa did a full system checkout and was able to diagnose and resolve the issue!
Urs was more than knowledgeable, compassionate, patient, professional and just kind.
Luis did awesome job. Thanks for walking through options for additional air conditioning treatments.
Long time, comfort, Authority, customer, excellent customer service, quality care of our plumbing and our air-conditioning unit. I was very satisfied with their level of expertise, and attention to detail
The Comfort Authority always delivers! Professional, proactive, and definitely helpful. We had the privilege of having our technician Luis come out again and his knowledge and service was top notch. Thank you!
The company is very responsive. Able to come out during the weekend to check on my failed A/C unit. Alyssa was great able to articulate what we needed to solve the problem. Great service.
Alyssa was very professional and informative. Very thorough which I like and appreciate!
Luis came over to fix my air conditioner yesterday and he did a fantastic job. He was very professional, and got the job done quickly and with a smile. I would highly recommend the Luis and the Comfort Authority if your air-conditioning needs repair.
AC stopped running overnight- I called Comfort Authority this morning and they let me know Technician Alyssa would arrive within an hour. Alyssa is awesome! She very quickly diagnosed and resolved the issue, explaining things along the way. She’s extremely knowledgeable, professional, and efficient- so grateful for…
Glenn and Ura were very professional and courteous. They were very meticulous and detailed
We cannot say enough wonderful things about Ura! Our AC motor gave out, and he truly went above and beyond our expectations. He stayed late on a Friday evening and did not stop until the job was completely done. You can immediately tell how passionate he is about his work (and very knowledgeable). He was incredibly…
Luis was on time, very courteous and thorough in finding our issues. Highly recommend.
Rick was very professional and took time to explain everything so I could understand what I needed. He did a great job and didn’t try to oversell me on extra expensive stuff. Wore shoe covers and was respectful of my property and listened to my concerns patiently!
2026 update:They continue to provide the best customer service. They are prompt, communicate with transparency and willing to work with you top notch technicians and service!! 2025 Update: Comfort Authority continues to provide friendly and great service. Seth was extremely helpful and explained what the problem…
Honest, Fair, and Professional We hired The Comfort Authority back in 2022 to install two new air conditioning units, and they have been fantastic to work with ever since. When we were initially getting quotes, some of the numbers we received from other companies were absolutely out of this world. The Comfort…
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Rating over time
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Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%26+3.9Craft & service 20%75+15Value 10%40+4Momentum 8%86+6.9Track record 7%84+5.9Accountability 5%83+4.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
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Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
