How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%26+3.9Craft & service 20%75+15Value 10%40+4Momentum 8%86+6.9Track record 7%84+5.9Accountability 5%83+4.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCOREThe Comfort Authority
Better than 51% of HVAC contractors · #33 of 67
The Comfort Authority for HVAC system repair
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Both maintenance and repairs were handled very satisfactorily. The use of photos and videos in discussing both the problems and the work done was quite helpful. Both technicians were pleasant to work with.
Luis did a fantastic job checked everything on the AC changed a thermostat gave me an estimate on things needed.Ive had him come out before does a great job
Glenn Sanchez did a great job!
Glenn Sanchez arrived on site at the scheduled appointment time, immediately diagnosed the problem we were experiencing, identified the affected parts, and resolved the issue to our satisfaction. While we expect all service providers to perform to a high standard over time, the Comfort Authority Team makes a…
Arthur did an exceptional job today. Very informative through each step. Very polite and respectful!!
My Technician Luis was extremely professional and knowledgeable. I feel well informed and the process was all inclusive considerate of both my wants and needs as a customer. I highly recommend there services. 10 out of 10
Old system was too expensive to repair. The techs that performed the replacement worked hard all day to get it completed. Installation has worked flawlessly! 7/13/2026: Our AC system continues to work flawlessly and will be up for its annual maintenance soon. Regarding their plumbing services, they recently worked…
I’ve been using Comfort Authority for servers years. Glenn did a great job. All their technicians are very knowledgeable and thorough. I have referred many neighbors to them.
Update for today 08:28/26 Awesome job by Luis Menendez. He explained everything in detail and updated me on every step in between. Gave me valuable recommendations and options. I highly recommend this company.
Fantastic company, would highly recommend! From scheduling to the actual techs, everyone is super friendly and knowledgeable. There's no high pressure sales either. Had Glenn out today, he did an amazing job.
The company I previously used scheduled me 2 weeks out to repair a broken AC. I found comfort authority and they got me in the following day. Very professional and great communication with when someone would arrive. I’m extremely happy with this company. Luis came out and was very thorough with the description so I…
Luis Menendez was quick and efficient. Very happy with the response time and customer service.
Luis did an awesome job coming out to diagnose the recurring issue we had with our brand new system that was not even installed by them, may I add. He was thorough, kind, personable and informative. He even got me to sign up for the monthly comfort plan. Will be using them again and requesting Luis moving forward.…
Luis was very knowledgeable and personable when he came to fix our ac. Appreciate y'all's help and we will be scheduling y'all for our yearly maintenance.
HVAC Expert Arthur V. provided excellent maintenance service today on my AC system to keep it running. He diagnosed and replaced the hard start kit. Thank you.
Arthur came by today to do our yearly maintenance and was friendly and did a great job. Our start assist was broken and he replaced it fast and cleaned the whole system thoroughly. Always appreciate their good service.
Luis M is a very helpful HVAC tech that has come to my house twice and has great hospitality and knowledge! We installed blue lights and he identified a problem in a new build/new unit (installed by a different company) and fixed it for me. If you can request anyone, request Luis!
luis and arthur did a fantasic job and promot service
Had them perform the annual maintenance on my HVAC units. The job they did was A+ professional work. Technician explained everything in detail and offered up ideas to make the units run more efficiently. The best part was that it was not presented in a "Let me sell you something" manner. I would highly recommend…
We had a great experience with them today! Luis was super helpful and honest with us. He did a great job getting our system back up and running.
We loved the excellent customer service Mr. Luis Menendez provided us! He was excellent at helping us understand the root cause of the issue with our HVAC, and also fixed it perfectly. They are our permanent AC maintenance team! THANK YOU!
The A/C was blowing warm air. I had a different company come out, they said everything was shot, quoted me $13.5k for a new system. I said I needed a 2nd opinion. I contacted The Comfort Authority. Someone came out the next morning, did a completely different diagnostic and found the problem wasn't anything the…
Alyssa did a great job. Would definitely recommend. Had great technical understanding and pleasure to work with.
Comfort Authority came out the same morning I called. Luis, the technician, did a complete diagnostic of our AC unit and then made several recommendations with options that he explained to our satisfaction. We chose one, and he finished with documentation (photos) of what he had done. We were happy with the patient, thorough, clean and pleasant service!
As a Property Manager overseeing several condominium communities in and around the Treasure Island area, with 25 years of industry experience, I have had the opportunity to work with a wide range of service providers. Throughout my career, I have witnessed both exceptional and substandard levels of service.…
Shout out to another great group of repairs to the Comfort Authority.Guys showed up on time checked and repaired one part but then found I needed a new air handler.They found one and installed it the same day.Can’t say enough good things about Ura and Michael Bonk for the outstanding job they did.I always recommend…
My technician Ramos was the most professional and knowledgeable person I have experienced. He treated the job and my home with respect . 10 out of 10!
Luis came over to fix my air conditioner yesterday and he did a fantastic job. He was very professional, and got the job done quickly and with a smile. I would highly recommend the Luis and the Comfort Authority if your air-conditioning needs repair.
We trust the thorough inspection and quality of repairs and maintenance. Our techs Alyssa and Tison have been especially professional and helpful.
Gage was extremely professional, took his time to explain what he found, and what needed to be done. He corrected the issue and installed a replacement air purifier into our HVAC system. We definitely recommend comfort authority to any neighbors or friends. Update June 17, 2026 Today Gage came out And did our…
Alyssa was fantastic!
Excellent service. Alyssa Lopez took great care of us. She was quick and friendly!
Alyssa did a great job with helping to figure out why and how we had a leak from our new AC system drain line. She corrected the issue by actually gluing the joint together where it enters the wall and then did a hot water flush with a vacuum on the exterior, which was able to remove some additional crud from the…
I had an excellent experience with Ura during my recent AC service visit. He was professional, knowledgeable, and took the time to thoroughly inspect my entire system. Ura explained everything clearly, answered all of my questions, and made sure I understood the condition of my unit and any recommendations for…
Quickly scheduled and on time. Rick and Payton were very professional and thoroughly explained diagnostic and repair options.
Problems with your a/c never happen when there’s pleasant weather….. This morning, I woke up to 78 degrees in my house. I called the Comfort Authority because I knew they did a lot of work in my neighborhood and the technician, Darian, was at my home before 11:00am. He was very professional and respectful, took care…
Alyssa did a great job! She explained all our options, completed the work quickly, and was very professional. Our ac is running again!
Alyssa was very thorough and did a fantastic job!
My technician, Gage was prompt, courteous and well informed. He did an inspection to find the problem. He identified the issue and advised of the treatment plan needed to remediate the problem. He fixed my issue abd gave me other possible solutions to help keep this issue under control. Gage was pleasant and very…
We had another great experience with The Comfort Authority. Ura was very professional and thorough and took the time to explain exactly what was going on with our HVAC issues. He made the repairs expediently, and he was a real pleasure to work with.
We cannot say enough wonderful things about Ura! Our AC motor gave out, and he truly went above and beyond our expectations. He stayed late on a Friday evening and did not stop until the job was completely done. You can immediately tell how passionate he is about his work (and very knowledgeable). He was incredibly…
Darian was my tech for hvac service. I was having a hard to isolate/ intermittent issue with my hvac periodically not cooling. He was able to isolate and why it was intermittent and quickly resolve it. He did a very thorough walkthrough of the unit with me and clearly articulated issue my hvac unit was having in…
Great service, super helpful, nice and professional
Louis handled work professionally. did not try to upsale services. courteous and knowledgeable.
The Comfort Authority has been my provider for a/c service and maintenance on two house systems for several years. Their professionalism is way above average and I never hesitate to recommend them to other homeowners. Glenn Sanchez, in particular, is one of the best techs I've had experience with. Great demeanor and above average attention to detail.
Update to add that in April 2026bwe had our 6mos maintenance with Alyssa. She was prompt, professional, and courteous. This company has been very goof We had comfort authority install a new system in Oct 2024 within days after the hurricanes fried our old unit. Other companies said their lead time was weeks, if not…
Gage was my tech
Gabe came out and fixed my AC timely and efficiently. Great job!
URI did a great job and we appreciate the service over the weekend!!
My AC stopped working late Sunday night and my house was up to 84 degrees inside. I texted the Comfort Authority well after business hours and they were immediately responsive about my issue and informed me they could have someone out asap the following morning. I was very impressed by how quickly they were able to…
Excellent experience all around. The technician, Ura, was very professional and knowledgeable! I'll definitely recommend the company and him particularly!
Comfort authority had a tight s hedule this Easter weekend, but was able to get Ura out regardless. Ura was very professional, helpful, and thorough. He took the time to explain everything that was wrong and even took a little extra time to verify that the air purifier was working well. Luckily our repair was…
I have been so pleases with the responsiveness and professionalism of this company. The phone support and the technician in site were helpful and knowledgeable. Luis took the time to explain the problem and provide recommendations. Thank you for a great service everyone.
The technician Ura was excellent, fully explaining what he would be doing and showing me details about my two units.. This is the second time he came to fix an issue and’s I had requested him. He did not leave until he fixed the problem and he had to go to my very uncomfortable crawl space to do it. I recommended…
Glenn was able to quickly diagnose the problem with our unit and reprogram the thermostat for a quick solution. Appreciate the Comfort Authority always being quick and responsive.
Wonderful experience!!! Professional service on time and clean!!!! Glen was professional and curious. I appreciate his prompt service.
Glen was very nice and was able to figure out what happened with our AC unit and get it fixed. He also explained things very well.
Our service tech Ura was extremely detailed and walked us thru the entire appointment setting expectations and solutions to all of our questions. They just secured a new customer. Stellar customer service on all fronts.
I recommend Comfort Authority. They answer the phone and quickly set up an appointment. The technician Glenn was on time, very polite, and tested everything until he found the problem and identified the solution. I would use Comfort Authority again,
Ura was absolutely fantastic. He came to my house, quickly identified exactly what needed fixing, and took care of it efficiently and professionally. On top of that, he was friendly, easy to talk to, and genuinely pleasant to have around. It’s rare to find someone who combines skill, speed, and great customer…
I’ve struggled to cool my house ever since I bought it. I got a new A/C and it still was warm. I tried everything else from new windows, extra insulation, and a roof vent. Finally decided to get a second opinion and called the Comfort Authority. They found that my original A/C company missed something on their…
I have never been as pleased with a AC company as I was with The Comfort Authority. They were the most professional company I have done business with since moving to Florida over four years ago. Everyone associated with The Comfort Authority was on time and took extreme pride in their work. All the way from Derek…
So these people came in on a holiday Eve. Told me there was no additional price for that, but that they'd have to get back to me with parts and labor. Charged me for coming out quite a bit of money. They told me my air conditioning system was not under warranty. They told me they'd get back to me with an estimate.…
I called Comfort Authority after noticing my AC wasn’t cooling as it should and hearing an unusual noise from the inside unit I’m so glad I did! Rick, my technician who came out was absolutely outstanding — knowledgeable, friendly, and incredibly patient. He took the time to explain everything clearly, answered all…
Luis did an amazing job! He got my AC working in no time. Highly recommend
Luis did a great job, very informative and showed me photos of what needed fixed. If I need AC help again, I’ll look to Luis.
Robert Villeda was very courteous and did an excellent job. He inspected and cleaned the A/C unit and installed needed parts with skill and efficiency. Great job!!!
Luis has come to inspect a few AC situations for me. He is very thorough and professional. I really like working with him and am thankful for his additional recommendations. Also, The Comfort Plan is well worth its investment.
I had Ura to my home to complete the annual maintenance on my HVAC unit. He was knowledgeable, professional, and even threw the ball for my dog a few times. Great experience.
In one day, we got an estimate and repairs completed! Rick was very professional. He took the time to explain the various options that were offered and the best options for us.
Chris is professional and honest!
From Dereck design consultant to the installers Robbie and Gary, very professional and very informative. They protected the floor, and did a very nice clean installation.
I had an issue with my A/C suddenly not cooling, and The Comfort Authority came to the rescue. Rick, the technician, quickly diagnosed the problem and provided clear recommendations for repair. He was courteous, professional, and extremely knowledgeable. Best of all, he fixed the issue the same day, and my AC is now…
The company advertises 24/7 emergency service but that is not the case. I came home after work at 5pm Friday night to find my system not working. I immediately called and left a message through their automated system. I called a second time about an hour later, left another message. Following that, I tried the…
Thanks, Rick - great to meet you today! He arrived right on time, was thorough in the inspection and patient in answering my many questions.
Glen arrived as scheduled and was very helpful in his explanations. He was very detailed and thorough. When he left the AC was cooling well. Much better than when he arrived. Would use them again and am considering their maintenance program.
Luis arrived early in the day which is great when dealing with no Ac. He was friendly and professional and really simplified what my options were and what his recommendations would be. Just an absolute pleasure to work with and did a great job fixing my AC. Even went above and beyond what was agreed upon. Have to…
Rick was super nice and very professional. He arrived right on time and explained what needed to be replaced and what those parts did in the operation of the AC unit. He showed me pictures which really helped me to understand the concerns. Rick provided several options as to how to remedy the situation, but most…
Technician was prompt and knowledgeable and friendly. He did scratch a closet door when taking our new coil to the attic, but to his credit he proactively pointed it out to me, and they have offered to come and fix it. I’ll update the review if that doesn’t get done in a timely manner. Update: They called within 24…
Mr. Glenn Sanchez Betancourt was our technician today for an emergency service call on our air conditioner. He was extremely responsive, answering the call after work hours. His professionalism and expertise were exemplary in every aspect. He was thorough in his assessment, staying focused on the needed repairs and…
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Rating over time
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Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%26+3.9Craft & service 20%75+15Value 10%40+4Momentum 8%86+6.9Track record 7%84+5.9Accountability 5%83+4.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
