HVAC CONTRACTORS · TAMPA, FL
The Comfort Authority logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%26+3.9Craft & service 20%75+15Value 10%40+4Momentum 8%86+6.9Track record 7%84+5.9Accountability 5%83+4.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE

The Comfort Authority

Better than 51% of HVAC contractors · #33 of 67

4.9★1,953 Google reviewsGoogle star rating as shown on Google Maps.
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
89%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The Comfort Authority for thermostat repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Thermostat repair”

★★★★★ Becky · Edited 2 months ago

Luis called me and he was Actually early. Luis showed me step-by-step what he was doing to maximise my heating and cooling system. I have saved so much money on my electric bills due to this new system that was put in several years ago. This was such a great company this is such a great company ended has reparable…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Aleah · 5 months ago

Luis was on time, very courteous and thorough in finding our issues. Highly recommend.

Paid $300–400Reasonable priceA/C system repairThermostat repair
★★★★★ Linda · Edited 8 months ago

Sam H was absolutely wonderful! He responded in a very professional manner and explained everything to us where we could understand the problem. He took his time to make sure he diagnosed the problem accurately and then was able to fix it. Thank you for being so friendly and efficient with your work.

Paid $1,000+Reasonable priceThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Greg · Edited 2 years ago

Always efficient, friendly and great service! Our technician, Chris was fantastic!

HVAC duct & vent cleaningHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Kelly · 3 years ago

Great experience. Service Tech, Gerald, was very professional and thorough with his inspection and repair. He explained everything as he went and showed pictures of the issues. Would definitely recommend

A/C system repairThermostat repair+ Punctuality+ Professionalism
★★★★★ Dianne · Edited 3 years ago

Where do I begin? From my first contact with Michael, who had a repair technician at mine and my Dad's house dispatched within an hour. To the repair technician, Chase, who gave me all the options and pricing of the things it would take to repair the old system, to the service technician Derek, who checked out what…

CleaningA/C system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Sean · 3 years ago

Chase did an excellent job. I’ve been using CA for years for new systems and maintenance. Highly recommended. If ever you have an issue, they will do everything to correct it.

A/C system maintenanceCleaningInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ chloe · 3 years ago

Our tech Cameron showed up within an hour of us calling for service and was beyond helpful and professional. He did a great job fixing a wiring issue and replacing our thermostat with the best option for us. Would recommend to anyone!

Heating system repairThermostat repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Emily · 4 years ago

I love this company! They are always reliable, and do quality work.

HVAC system maintenanceThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Sharon · 5 years ago

So glad that I found Comfort Authority . They are the very best ! Great service , friendly, reliable . Text you when the technician is on the way too so you are not stuck at home waiting. Do they absolute best to accommodate you. Chris D came out this week and did excellent work for us! Highly recommend this…

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Jessica · 5 years ago

Billy came out to make sure our AC units were working properly. He did a thorough check and made suggestions for optimal function. He ran into an issue while installing a thermostat however was very quick at fixing the problem.

A/C system maintenanceInstall thermostatThermostat repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Charlie · Edited 3 years ago

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality

vs category

Blue = The, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.85★ (65 reviews)2024-Q2: 4.95★ (97 reviews)2024-Q3: 4.81★ (104 reviews)2024-Q4: 4.88★ (74 reviews)2025-Q1: 4.99★ (100 reviews)2025-Q2: 4.86★ (71 reviews)2025-Q3: 4.87★ (94 reviews)2025-Q4: 4.95★ (77 reviews)2026-Q1: 4.90★ (81 reviews)2026-Q2: 4.95★ (152 reviews)2026-Q3: 4.95★ (146 reviews)2026-Q4: 4.91★ (33 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$227-30% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 31%Reasonable 59%Overpriced 1%Not sure 9%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%26+3.9Craft & service 20%75+15Value 10%40+4Momentum 8%86+6.9Track record 7%84+5.9Accountability 5%83+4.2Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
35
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
26
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
75
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
86
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
84
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
83

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+528 / −4
Professionalism
+659 / −6
Responsiveness
+546 / −4
Punctuality
+497 / −1
Value
+374 / −5

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