Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for a/c preventive maintenance
Clear ✕94 customers reviewed a a/c preventive maintenance job here and rated it 4.96★. Most paid $1–200 (category typical: $112–$939). For this job it ranks #2 of 18 HVAC contractors we track.
All 94 Google reviews tagged “A/C preventive maintenance” · showing 20
We have been with The Comfort Authority for over 10 years. We have received nothing but exceptional service! Whenever we have had a problem, they have come out the same day or first thing in the morning. When we were searching for a new air-conditioning system, we called many companies and The Comfort Authority was…
The Comfort Authority has been a true leader in customer service, quality work, and professionalism. Their technicians were on time and great with communicating the work that needs to be done. Couldn’t ask for a better experience, great business and great people!!!
We signed up for the comfort plan and Glenn has been great to work with each time we have our included service. Very professional, courtesy, and knowledgeable. They are always very transparant and detail everything they were doing each step of they way. Made us feel very "comfortable" Great Job!
We simply cannot say enough about how amazing our experience has been with each and every tech that has provided services! Alyssa specifically, was absolutely AMAZING! She was so thorough, professional, and made us feel even more confident that we chose Comfort Authority! She spent time listening to our needs,…
Representative inspected and diagnosed the system. Recommended drain line treatment. In the end we came up with a better drainage option. Thanks for the service, Tison.
Arthur (HVAC) and Valerie (Plumbing) provided great maintenance and inspections.
Alyssa was great in doing the 6 month maintenance on my AC and HVAC. She was professional, kept her booties on inside the house, and explained everything thoroughly. She gave recommendations for potential updates but didn't pressure me.
Valerie was very professional and got the plumbing repaired. She provided estimates for some future work as well. Very appreciated. Thanks Comfort Authority!
Great service. Glenn was on time, thorough, and friendly. AC systems are working great. 100% recommend.
Arthur Vega did an outstanding job providing maintenance to my AC
Glenn and James performed annual a/c and plumbing inspections today. They went over all our systems and gave me a detailed list of recommended improvements without any sales pressure. I can feel confident we’re good ‘til the next visit! Great service as always from The Comfort Authority!
The Comfort Authority has been our ‘go-to’ contractor of choice for maintenance now for 4 years. Our 14 year old Trane unit finally reached the end of it’s operational lifespan yesterday. TCA got us a quote, financing and installation in less than 24 hours. The new unit outperforms the old. We are delighted.…
Ura was the most knowledgeable technician I have had. He was thorough and did a great job
Alyssa did a great job. Would definitely recommend. Had great technical understanding and pleasure to work with.
Excellent job! I use them for my annual service today and Luis did a fantastic job and cleaned the unit perfectly.
Alyssa did a great job with helping to figure out why and how we had a leak from our new AC system drain line. She corrected the issue by actually gluing the joint together where it enters the wall and then did a hot water flush with a vacuum on the exterior, which was able to remove some additional crud from the…
Luis from the Comfort Authority was extremely nice and very thorough. I am impressed with the customer service provided.
Alyssa Lopez was professional and through to make sure the system is working properly and efficiently.
Tison was super quick and professional. He did a great job!
08/20/2025 Adding New Review to Previous Review Below Today we had our annual maintenance and today's technician was Luis. Great guy and very professional and knowledgable! After he preformed his service, he clearly explained what was done and things he saw that might need to be addressed in the future. He made…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
