Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for a/c system maintenance
Clear ✕278 customers reviewed a a/c system maintenance job here and rated it 4.93★. Most paid $1–200 (category typical: $54–$441). For this job it ranks #14 of 59 HVAC contractors we track.
All 278 Google reviews tagged “A/C system maintenance” · showing 100
Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the process and went over his findings completely.
Alyssa did an amazing job getting our AC up and running. She was very knowledgeable and took the time to make sure everything was good to go. Thankful we switched to Comfort Authority they always take good care of us!
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
Excellent service the technician Ura Shon was professional and polite as well as efficient. It's always a pleasure to work with him
Ura was very knowledgeable, respectful, and able to troubleshoot every issue for our AC unit! Friendly, quick service. 5/5
I had a great plumbing inspection and scheduled our tech (I forget his name, but he was awesome) to come out and change out a fitting and pipe to our water heater. He was super punctual, respectful and knowledgeable. I highly recommend comfort authority for AC and plumbing!!
The Comfort Authority has been a true leader in customer service, quality work, and professionalism. Their technicians were on time and great with communicating the work that needs to be done. Couldn’t ask for a better experience, great business and great people!!!
We simply cannot say enough about how amazing our experience has been with each and every tech that has provided services! Alyssa specifically, was absolutely AMAZING! She was so thorough, professional, and made us feel even more confident that we chose Comfort Authority! She spent time listening to our needs,…
Glenn and Frank were great and very good in their explanation!
Alyssa was great in doing the 6 month maintenance on my AC and HVAC. She was professional, kept her booties on inside the house, and explained everything thoroughly. She gave recommendations for potential updates but didn't pressure me.
Arthur was awesome! He really knew his stuff, explained it in a way that I could understand, and was able to get the job done in a timely matter. I’ll definitely be recommending The Comfort Authority to my friends and family. So grateful! :)
Alyssa was fantastic! Friendly, professional, informative - thank you Alyssa!
Alyssa was very informative, prompt, and thorough in explaining the services she provided. She took the time to answer our questions and made the entire experience very positive. We would absolutely recommend Alyssa and Comfort Authority and plan to continue using them for the preventative maintenance and service of…
Had 6 month PM service on A/C systems. Glenn the technician was on time and completed the PMs. Glenn was friendly and courteous and documented everything with pictures. Fortunately no major issues found.
Glenn Sanchez with Comfort Authority provided the annual maintenance for our AC unit. Additionally, he replaced a malfunctioning thermostat during the weekend. He was very knowledgeable/thorough and took the time to explain issues with great detail. He has a very engaging personality and was receptive to my many questions.
Great service. Glenn was on time, thorough, and friendly. AC systems are working great. 100% recommend.
I’ve been using Comfort Authority for servers years. Glenn did a great job. All their technicians are very knowledgeable and thorough. I have referred many neighbors to them.
Alyssa was a great tech. Thorough and professional. I could tell she took great pride in doing a great job!
Alyssa did a complete check up, cleared the drain line and installed new capacitor for our AC unit today. Our unit was installed by the same company The Comforter Authority 8 years ago. From the moment we called for the service to the final job completion, everything went smoothly. Alyssa is very professional,…
Arthur Vega did an outstanding job providing maintenance to my AC
Glenn and James performed annual a/c and plumbing inspections today. They went over all our systems and gave me a detailed list of recommended improvements without any sales pressure. I can feel confident we’re good ‘til the next visit! Great service as always from The Comfort Authority!
Luis is great, super thorough work!
Fantastic company, would highly recommend! From scheduling to the actual techs, everyone is super friendly and knowledgeable. There's no high pressure sales either. Had Glenn out today, he did an amazing job.
Alyssa is one hell of a technician she is just oriented to do the job right she checks everything leaves nothing to chance and does a job well done she definitely deserves more than five stars I'd give her 10 she's a great asset to your company if I was you I'd make sure to hang on to her cuz she makes everything…
Alyssa was our very knowledgeable technician who listened very well and took the time to investigate the issues we had. There was no pressure to buy products or services that were not needed—only good advice on fixing our problems with the A/C. We’ve always had kind, intelligent, respectful techs with Comfort Authority and Alyssa was top notch.
The company was proactive with their communication and the technician Luis was courteous, thorough and professional.
Ura was the most knowledgeable technician I have had. He was thorough and did a great job
Luis came out and fixed everything! Air conditioners cost alot so you want to be confident about the quality of your equipment, how it's installed, and how it's maintained. The Comfort Authority delivers on all 3 of these issues and they made the purchase of my new AC an easy and seamless experience from start to finish.
Luis called me and he was Actually early. Luis showed me step-by-step what he was doing to maximise my heating and cooling system. I have saved so much money on my electric bills due to this new system that was put in several years ago. This was such a great company this is such a great company ended has reparable…
We have been using The Comfort Authority for our AC for years and they do great work. Always on time with honest pricing. I want to thank Darian in particular for his work today.
The Comfort Authority always delivers! Professional, proactive, and definitely helpful. We had the privilege of having our technician Luis come out again and his knowledge and service was top notch. Thank you!
Have worked with Comfort Authority in the past and have their comfort program. My ac had come to the end after 20 years. Last year I was lucky to have the system rewired by comfort authority and had another year out of it. Gary and Ren worked for 12 getting my system in. A few issues we corrected the next day. Awesome job thank you
As a Property Manager overseeing several condominium communities in and around the Treasure Island area, with 25 years of industry experience, I have had the opportunity to work with a wide range of service providers. Throughout my career, I have witnessed both exceptional and substandard levels of service.…
On time and courteous. Very informative. Information was clearly given.
Shout out to another great group of repairs to the Comfort Authority.Guys showed up on time checked and repaired one part but then found I needed a new air handler.They found one and installed it the same day.Can’t say enough good things about Ura and Michael Bonk for the outstanding job they did.I always recommend…
Darian and Tison were both very professional. Arrived promptly and worked efficiently!
Fantastic tech and service. I really enjoyed speaking with him in general. The communication of technical information was excellent.
Alyssa was an awesome tech, Florida is very hot and she is out there getting the job done. Very professional and polite. Very detailed on what she was doing and what it was for. Keep up the awesome work
Luis from the Comfort Authority was extremely nice and very thorough. I am impressed with the customer service provided.
I’ve been with Comfort Authority for 10 years now and they have never disappointed. Glenn is a fantastic technician and a wonderful person. I highly recommend this company and Glenn.
Alyssa was efficient, quick and friendly!
All the techs at Comfort Authority are very courteous, thorough and professional. They never try to sell you something you don’t need and explain everything they’re going to do or have done. The entire staff from the reception/appointment bookers to the techs are all top shelf. I’ve been a customer of theirs since…
The worked performed was under warranty for parts and labor. So I paid nothing out of pocket. Both the plumbing inspector, Frank, and the A/C inspector, Tyson, were very professional and performed their inspections inside my home using foot covers to protect my flooring. I was very pleased with their visit and the time it took to repair the A/C.
Ura was such a pleasure to work with regarding my A/C Unit. He did an excellent job with my full A/C check up and had extensive knowledge of every aspect of my a/c unit. He continuously checked in with me with his findings and explained them to me in a way I could fully understand the issues that will need to be…
Alyssa, was very good. I can tell that she takes pride in her work and had very good things to say about this company and how they care about not only the knowledge they have about a/C's but they are personable and respectful of there clients
Tison was very meticulous ,great attention to details. He did very good job ,very efficient . Will definitely ask for him next time
Ura was great! Was very knowledgeable and took his time to explain what he was saying and options. Didn’t feel pressured to do anything. And worked beyond his expected timeframe and I never felt he was bothered or annoyed.
Tison was super quick and professional. He did a great job!
(Updates of full 10 years of using Comfort Authority below, latest tech to help was Ura Shon) Dave Hood is an outstanding employee of Comfort Authority. I recommend this company to anybody that has even an inkling of worry with their ac unit. Very professional and honest with fair prices. **Update 2021** Since I…
Louis handled work professionally. did not try to upsale services. courteous and knowledgeable.
08/20/2025 Adding New Review to Previous Review Below Today we had our annual maintenance and today's technician was Luis. Great guy and very professional and knowledgable! After he preformed his service, he clearly explained what was done and things he saw that might need to be addressed in the future. He made…
Alyssa was amazing! She was professional, friendly and did a great job. She cleaned the coils, replaced by UV light, and pulled off many vines that were growing outside on the unit. The before pictures showed the very dirty coils and the after pictures showed the clean coils clean and shiny like brand new! She was…
Alyssa is a wonderful technician! I appreciate Alyssa being able to come out amd service my a/c. She was very informative and explained everything in detail. Appreciate the service!.
Gage did a great job with my routine a/c maintenance
2026 update:They continue to provide the best customer service. They are prompt, communicate with transparency and willing to work with you top notch technicians and service!! 2025 Update: Comfort Authority continues to provide friendly and great service. Seth was extremely helpful and explained what the problem…
Great service! High 5 starts
Quick response! Friendly service! Fair pricing! 😃👍
Honest, Fair, and Professional We hired The Comfort Authority back in 2022 to install two new air conditioning units, and they have been fantastic to work with ever since. When we were initially getting quotes, some of the numbers we received from other companies were absolutely out of this world. The Comfort…
I’ve been a Comfort Authority customer for about 6 years and my previous review from about 4 yrs ago is attached to this, also a positive experience Everyone who’s ever been to my house has been competent and easy to work with but Ura was amazing. He came out to do yearly maintenance but It turned out that there…
Glenn came out on short notice to fix ann A/C issue at my house and did an exceptional job. He was so professional, efficient, honest, and very thorough. I always appreciate the fast response and fantastic service you get with Comfort Authority. I highly recommend this company.
Been using Comfort Authority for a number of years, at multiple residences and properties. Service is excellent. Luis has conducted service at my house the last few times and he’s one of the most knowledgable, honest and thorough technicians I’ve ever met. 6 stars for him if I could. Most recent visit with Glenn was outstanding as always.
Great service, even better people Big shoutout to the team at The Comfort Authority! We just replaced an aging AC unit with them (thanks to Luis for the initial inspection, Derek for the help with the planning and design, and Gary & Shiar for the smooth install). It’s such a relief knowing we won’t be sweating it…
Luis serviced my HVAC/AC and Dalton took care of plumbing/water heater. Both services handled with perfection and very detailed. I had a water heater installed in 2006 that needed an immediate swap out. 2 hours later I had a new water heater delivered and installed thanks to Dalton and Comfort Authority. 5 stars to…
Glenn was very professional, explained everything he did during the thorough inspection
Luis and Brian came today for our regular ac inspection/maintenance. As always- amazing service!!!. Outstanding way of explaining what they checked and things to look for. I’m always reminded how good it is to have the comfort plus membership - being reminded about the service helps me make the most of my busy…
I have never been as pleased with a AC company as I was with The Comfort Authority. They were the most professional company I have done business with since moving to Florida over four years ago. Everyone associated with The Comfort Authority was on time and took extreme pride in their work. All the way from Derek…
Ura from Comfort Authority was fantastic! He handled my AC maintenance thoroughly and took the time to explain everything he was talking care of in a very informative, easy to understand way. On top of that, he was incredibly friendly and patient—especially with my wildly excited mini goldendoodle. Usually I have to…
We had a ceiling leak and are so thankful we stumbled upon this company! This was the second company we called for an estimate on replacing our duct system. The first quote gave us serious sticker shock. Derrick came out, and he was incredibly knowledgeable and informative. The price was very reasonable, and you…
I had Luis as my tech today. He was excellent and most thorough. He even noticed my system was missing a surge protector missing from the original installation. Highly recommend him
Luis was very friendly, personable and knowledgeable. Checked all systems thoroughly during the maintenance checkup. Should we encounter any issues in the future, we’d be happy for him to return as our tech.
Romeo was extremely helpful with explaining the unit. Very professional and clean. Hey, Glenn was great and informative! 12-19-25
Excellent service. Explained everything thoroughly. Thank you Glenn Sanchez!
I called Comfort Authority after noticing my AC wasn’t cooling as it should and hearing an unusual noise from the inside unit I’m so glad I did! Rick, my technician who came out was absolutely outstanding — knowledgeable, friendly, and incredibly patient. He took the time to explain everything clearly, answered all…
Great job. They were quick efficient and very professional. I had the technician Robert V. Did an wonderful job.
Robert Villeda was very courteous and did an excellent job. He inspected and cleaned the A/C unit and installed needed parts with skill and efficiency. Great job!!!
Ura was my technician this afternoon and he absolutely knocked it out of the park. He was very professional, even showing me what he was doing and explained how the unit worked. Very honest and straightforward, I cannot recommend Comfort Authority enough!
Ura was right on time, understood exactly what needed to be done, showed me what he was doing step by step, and thoroughly explained my options. He was very friendly, professional, and didn’t mind my nosey, meddling cat climbing all over while he worked. Thanks, Ura! You’re the best!
Chris is professional and honest!
These guys are great. From sales to install to service, everyone I've worked with or talked to has been great. Very knowledgeable. They care about what they do and about doing it right. I can't recommend them enough. 5 ⭐s all the way. Since my fist post, we've replaced our upstairs AC unit now. Same…
The company advertises 24/7 emergency service but that is not the case. I came home after work at 5pm Friday night to find my system not working. I immediately called and left a message through their automated system. I called a second time about an hour later, left another message. Following that, I tried the…
Excellent service! My technician Peyton for the plumbing was very good , through and helpful. Checked everything out and provided me options for my review. He was not pushy and gave great customer service
We had a wonderful experience with our technician. We serviced our machine, found a problem and walked us through the process of getting it fixed and different option. He was professional, personable and made the experience wonderful. Highly recommend
Raymond was fantastic. Super knowledgeable and helped explain everything in great detail. If you ever need anything ask for him!
On time, professional, thorough, and explained every bit of the service. They went the extra mile to contact the AC manufacturer so our repair was covered under the warranty! The annual service plan pays for itself each year with the inspection, cleaning and service by keeping the equipment running well. Top…
Techs are very profesional and always show up on time. AC feels perfect! And Thank you Rick Haven! ⭐️⭐️ ⭐️⭐️ ⭐️
Austin performed yearly maintenance on AC today and provided the standard professional service of Comfort Authority. He was on-time, knowledgeable, and effective in bringing systems up to spec. Consistent service for years.
Wonderful Honeywell Home Unit installation service provided by Seth and Ren. They were punctual, courteous and highly professional. Of particular note was their willingness to provide information about the installation of our unit in layman’s terms. From the moment they arrived until their departure, we were very…
Chase & Austin are great!
Glen from confort authority took good care of our units. He was on time. Very polite and professional. Our units were serviced on a timely manner, everything was left clean and organized. We will make sure to have confort authority take care of our units from now on.
Eric was great! He was well informed and explained everything well. On time and respectful.
Raymond provided excellent service. He was professional and polite. He provide tips for keeping our styrene clean and working well.
Performed annual maintenance. Good job.
The Comfort Authority replaced our A/C and duct work in 2017 and have maintained it with a yearly cleaning ever since. We are 110% satisfied with this gorgeous unit and their courteous services.
Update 2/7/25 -- We had our annual inspection and ended up getting a new replacement A/C unit. Comfort Authority was extremely patient walking through the process and options, as well as working within our budget. The next day our installers Gary and Ren came out and did a fantastic job, they provided top notch…
Glenn Betancourt performed the requested maintenance an offered me suggestions to improve my system performance in a helpful way so I could choose what worked best for me.
All my HVAC needs are handled by The Comfort Authority for all my properties. They make it easy and not only do they keep me informed, they do most excellent work.
Comfort Authority certainly lives up to its name. Having installed my A/C four years ago, their ongoing service continues to boast excellence. After my compressor just stopped working, Rick spent a few hours sleuthing all the circuitry to track down an illusive wire deep inside the unit hidden from view that had…
Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.
A/C went out late Sunday afternoon. Had repair completed by 10:00am Monday morning! The Comfort Authority was quick, efficient, professional and budget friendly. Their tech, Chase was courteous and professional. I would highly recommend The Comfort Authority!
The comfort authority called to schedule my yearly maintenance, showed up on time and were very professional and knowledgeable. I have already recommended the comfort authority to other people and will continue to do so.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
