Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for a/c system repair
Clear ✕146 customers reviewed a a/c system repair job here and rated it 4.86★. Most paid $1–200 (category typical: $209–$880). For this job it ranks #35 of 57 HVAC contractors we track.
All 146 Google reviews tagged “A/C system repair” · showing 80
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
Excellent service the technician Ura Shon was professional and polite as well as efficient. It's always a pleasure to work with him
We had a great experience with their plumbing team. So we decided to give the AC team a try. Are we glad we did! We were given truly exceptional service. Chase the tech, not only explained everything that was needed to be done in detail, documenting everything with appropriate pictures. His workmanship is as great…
The Comfort Authority has been a true leader in customer service, quality work, and professionalism. Their technicians were on time and great with communicating the work that needs to be done. Couldn’t ask for a better experience, great business and great people!!!
Arthur was awesome! He really knew his stuff, explained it in a way that I could understand, and was able to get the job done in a timely matter. I’ll definitely be recommending The Comfort Authority to my friends and family. So grateful! :)
Coils were leaking into the return box. Alyssa did a full system checkout and was able to diagnose and resolve the issue!
Urs was more than knowledgeable, compassionate, patient, professional and just kind.
Luis did awesome job. Thanks for walking through options for additional air conditioning treatments.
Long time, comfort, Authority, customer, excellent customer service, quality care of our plumbing and our air-conditioning unit. I was very satisfied with their level of expertise, and attention to detail
The Comfort Authority always delivers! Professional, proactive, and definitely helpful. We had the privilege of having our technician Luis come out again and his knowledge and service was top notch. Thank you!
The company is very responsive. Able to come out during the weekend to check on my failed A/C unit. Alyssa was great able to articulate what we needed to solve the problem. Great service.
Alyssa was very professional and informative. Very thorough which I like and appreciate!
Luis came over to fix my air conditioner yesterday and he did a fantastic job. He was very professional, and got the job done quickly and with a smile. I would highly recommend the Luis and the Comfort Authority if your air-conditioning needs repair.
AC stopped running overnight- I called Comfort Authority this morning and they let me know Technician Alyssa would arrive within an hour. Alyssa is awesome! She very quickly diagnosed and resolved the issue, explaining things along the way. She’s extremely knowledgeable, professional, and efficient- so grateful for her service!
Glenn and Ura were very professional and courteous. They were very meticulous and detailed
We cannot say enough wonderful things about Ura! Our AC motor gave out, and he truly went above and beyond our expectations. He stayed late on a Friday evening and did not stop until the job was completely done. You can immediately tell how passionate he is about his work (and very knowledgeable). He was incredibly…
Luis was on time, very courteous and thorough in finding our issues. Highly recommend.
Rick was very professional and took time to explain everything so I could understand what I needed. He did a great job and didn’t try to oversell me on extra expensive stuff. Wore shoe covers and was respectful of my property and listened to my concerns patiently!
2026 update:They continue to provide the best customer service. They are prompt, communicate with transparency and willing to work with you top notch technicians and service!! 2025 Update: Comfort Authority continues to provide friendly and great service. Seth was extremely helpful and explained what the problem…
Honest, Fair, and Professional We hired The Comfort Authority back in 2022 to install two new air conditioning units, and they have been fantastic to work with ever since. When we were initially getting quotes, some of the numbers we received from other companies were absolutely out of this world. The Comfort…
Our service tech Ura was extremely detailed and walked us thru the entire appointment setting expectations and solutions to all of our questions. They just secured a new customer. Stellar customer service on all fronts.
I’ve been with Comfort Authority almost 6 years now. I pay a little bit every month for peace of mind that if anything goes wrong I’ll get priority service. I called Sunday, got returned call Monday morning to schedule service. Since AC was out, got same day visit. Luis, the technician, was terrific. He explained…
Great service, even better people Big shoutout to the team at The Comfort Authority! We just replaced an aging AC unit with them (thanks to Luis for the initial inspection, Derek for the help with the planning and design, and Gary & Shiar for the smooth install). It’s such a relief knowing we won’t be sweating it…
Again, I'm back with another 5-star review! I give Luis Menendez huge thanks and sincere appreciation for providing today’s annual maintenance on my heat pump. His technical expertise and knowledge, attention to detail and great customer service make for 100% customer trust and satisfaction. Thank you so much…
AC technician Ura was very professional and provide excellent explanations about the air conditioner issues, fixes and prices. He fixed the issue quickly!.
Luis was quick and efficient in his diagnosis. He presented many options for the level of repair and maintenance I needed with thorough explanations. I loved his demeanor and professionalism throughout the whole visit. I will be sleeping warm tonight! Thank you Luis and Comfort Authority!
Glenn was an excellent and personable technician-very professional and knowledgeable as well.
Romeo was extremely helpful with explaining the unit. Very professional and clean. Hey, Glenn was great and informative! 12-19-25
Rick was great. Right in time, cleaned up our a/c unit, very courteous and professional.
I called Comfort Authority after noticing my AC wasn’t cooling as it should and hearing an unusual noise from the inside unit I’m so glad I did! Rick, my technician who came out was absolutely outstanding — knowledgeable, friendly, and incredibly patient. He took the time to explain everything clearly, answered all…
Luis did a great job, very informative and showed me photos of what needed fixed. If I need AC help again, I’ll look to Luis.
Luis has come to inspect a few AC situations for me. He is very thorough and professional. I really like working with him and am thankful for his additional recommendations. Also, The Comfort Plan is well worth its investment.
I had Ura to my home to complete the annual maintenance on my HVAC unit. He was knowledgeable, professional, and even threw the ball for my dog a few times. Great experience.
These guys are great. From sales to install to service, everyone I've worked with or talked to has been great. Very knowledgeable. They care about what they do and about doing it right. I can't recommend them enough. 5 ⭐s all the way. Since my fist post, we've replaced our upstairs AC unit now. Same…
The company advertises 24/7 emergency service but that is not the case. I came home after work at 5pm Friday night to find my system not working. I immediately called and left a message through their automated system. I called a second time about an hour later, left another message. Following that, I tried the…
Excellent service! My technician Peyton for the plumbing was very good , through and helpful. Checked everything out and provided me options for my review. He was not pushy and gave great customer service
Luis was FANTASTIC!! He was so thorough, informative, and personable! I really enjoyed working with him.
Techs are very profesional and always show up on time. AC feels perfect! And Thank you Rick Haven! ⭐️⭐️ ⭐️⭐️ ⭐️
My A/C just stopped working at 8pm the other night and Luis Menendez was here before 12pm the next day. He was nice, took pictures, explained the problem and gave me options for repairing it without being high pressure which I really appreciated because FL in July with an A/C that won’t run is already stressful. My…
Glen from confort authority took good care of our units. He was on time. Very polite and professional. Our units were serviced on a timely manner, everything was left clean and organized. We will make sure to have confort authority take care of our units from now on.
Sean was professional and courteous. He provided options as well as determined that all equipment was up to spec.
Great technicians especially Ray Moudy. Used Comfort Authority since 2020. It’s always a pleasant experience
All my HVAC needs are handled by The Comfort Authority for all my properties. They make it easy and not only do they keep me informed, they do most excellent work.
Glen stopped by to check A/C system. He was very informative on what is recommended to be done. Hope we get him back for the next visit. He is great. Thank you!
Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.
This is the 2 nd time I’ve used this company. Consistently prompt, friendly and professional. Peter repaired the duct work and was wonderful. Claude was the tech who came this time and was so nice and informative. Than you
Sean did a awesome job. Would highly recommend
Really appreciate the way Comfort Authority technicians show up on time for appointments. The communication via text to confirm and update arrival time is awesome! Had routine maintenance today and Frank Basso did a thorough job! Appreciate him informing me of options available (air purification system,…
UPDATE 5: TRUST! One of their techs accidentally damaged part of the system causing some water damage. Comfort Authority made it right! TRUST! UPDATE 4: New problem in system resolved professionally by Glenn B, once again. UPDATE 3: AC shutdown due to the algae crap that builds up. GLENN B. showed up on…
The service technician, Eric, was competent, thorough, and helpful.
Clogged pipes caused short cycle. He rinsed & vacuumed out the drain lines.
Glenn came today and he was very prompt and explained everything in a way that I can understand it. This company was very professional. They communicated thoroughly and did exactly what I wanted them to do. I will use them for annual maintenance.
Had a problem with the refrigerant in my AC unit, had someone from comfort authority come to check it out. Their employee said the entire unit would need be replaced or we would have to spend close to $3000 to refill our refrigerant since the type (R22) was $600 per pound. We called for a secondary inspection from…
My experience using the comfort authority was excellent The communication was top-notch I knew exactly who was coming the time frame and reminders sent even during a Sunday was impressive.. My technician was James and he did an excellent job of checking out my AC system, documenting the inspection as it was done.…
Romeo inspected a vent mildew problem on 8/21/23. Discovered a temperature discrepancy and caulked the boot to the vent. He looked through the system for what caused the problem as well as showing me a way to use my AC more efficiently. He was very pleasant to work with. Thank you! Chase Prather was here 12/9/22…
Romeo Reyes came out on an emergency call for my air conditioner repair.. He was very knowledgeable and congenial.. He answered all my questions and did a thorough job. AND.. my dog liked him too...
The best AC company we’ve encountered in Tampa, by far. Always super responsive, super professional, and every technician is very knowledgeable and so, so kind. 10/10 recommend.
Gerald who has come out multiple times to provide us excellent service. He has also provided tips on how to maintain our system so we have fewer issues.
Great service by Gerald. He explained the issue and was able to fix quickly.
James arrived quickly and on time. He diagnosed the issue and was thorough in documenting/explaining the issue and next steps.
Gerald Thompson was so efficient and timely when we called to get our air conditioner looked at. He fixed our air right away and was so polite and friendly.
Wonderful service! I really appreciated how helpful they were walking me through the process and I feel happy with the service and the repairs!!! Thank you so much to Romeo & Jamie!
We could not be more pleased with Gerald Thompson. He worked fast and very efficiently. He was such a nice person and pleasure to work with. We absolutely would have him back in our home to work. Great representation of the company!
Gerald was Knowledgeable and professional
Our AC worked intermittently for a day or so, and we put in a call to The Comfort Authority right away, knowing that they’re getting busy with Florida summer in full swing. They gave us an early morning window the next day. Gerald arrived during the scheduled time and was super friendly. He was thoughtful when…
Great experience. Service Tech, Gerald, was very professional and thorough with his inspection and repair. He explained everything as he went and showed pictures of the issues. Would definitely recommend
Where do I begin? From my first contact with Michael, who had a repair technician at mine and my Dad's house dispatched within an hour. To the repair technician, Chase, who gave me all the options and pricing of the things it would take to repair the old system, to the service technician Derek, who checked out what…
Gerald was professional thorough and clear in showing me problem with HVAC. He helped set up next step.
Gerald came out promptly and diagnosed the issue very quickly. He was also extremely personable and was able to explain the issue plainly. We opted to add a surge protector to our unit for some added protection. Overall, we are pleased with the service.
We called Comfort Authority because they had great reviews. I am glad we did, David Hood is one of the most professional, knowledgeable, and friendly techs I have worked with. Unfortunately, we need to look into getting a new unit. David explained what was happening in a way I could understand with the numbers that…
Sean did an amazing job repairing my a/c and doing some routine maintenance on the unit. Thank you for amazing job!
From the person who answered the phone, to Susie, our technician, everyone was kind, friendly, and professional. If I can help it I will never use another AC service provider other than the Comfort Authority. ETA: Chase P came out for an annual maintenance and I truly feel like it was money well spent. He was on…
Perform our yearly maintenance and replace the UV system that had failed. Our serviceman was very polite, professional and took care of us very well. We are very pleased.
Chase did an excellent job. I’ve been using CA for years for new systems and maintenance. Highly recommended. If ever you have an issue, they will do everything to correct it.
Our tech Gerald came by today to do a check up on our system that we purchased from The Comfort Authority and which they installed. Terrific service, and very professional and friendly. Our experience with this company continues to be great.
Excellent service, great system installed and very happy with their service and product. We had an ac system and complete ductwork installed and now being maintained. Highly recommend.
Best AC company around. I’ve learned the hard way that you get what you pay for. They have replaced 4 “bargain” HVAC systems for us on our home and rental properties. If you’re looking for great products, responsive, friendly and knowledgeable staff, and quality installation and repair, this is your company.
Dave with The Comfort Authority was great! He was thorough, responsive, and helpful in answer our questions. We felt comfortable through the entire process and will use The Comfort Authority for any future needs.
Fay Crimarco referred us to The Comfort Authority, thank you Fay. Our Technician, Chase, was fantastic. Allowed me to watch him troubleshoot our system and explained everything step-by-step. In 25 years of home ownership we NEVER had an HVAC company as professional as The Comfort Authority in our home. The horror…
Took them three attempts to get my a/c up and running after paying them over 400 dollars. Would not recommend or ever use them again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
