Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for HVAC duct & vent repair
Clear ✕23 customers reviewed a HVAC duct & vent repair job here and rated it 5.00★. Most paid $100–200 (category typical: $344–$1.9k). For this job it ranks #4 of 46 HVAC contractors we track.
All 23 Google reviews tagged “HVAC duct & vent repair” · showing 20
AngelaLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★I called a well known competitor who i was paying monthly subscription and they couldnt get out until Tuesday. Arthur came out the same day of the call. He was professional courteous, explained and showed me everything that was wrong with my unit and fixed my duct to my bathroom exhaust in the attic. Because of him this company has my loyalty for good.
kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Have worked with Comfort Authority in the past and have their comfort program. My ac had come to the end after 20 years. Last year I was lucky to have the system rewired by comfort authority and had another year out of it. Gary and Ren worked for 12 getting my system in. A few issues we corrected the next day. Awesome job thank you
MaureenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★The Comfort Authority has been my provider for a/c service and maintenance on two house systems for several years. Their professionalism is way above average and I never hesitate to recommend them to other homeowners. Glenn Sanchez, in particular, is one of the best techs I've had experience with. Great demeanor and above average attention to detail.
Yolanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★Technician Tyson, was on time. Performed job in a professional manner. After job was done, he called me to go over diagnostics and offered solutions. Thank you for a fast and reliable good job.
SusanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★The technician Ura was excellent, fully explaining what he would be doing and showing me details about my two units.. This is the second time he came to fix an issue and’s I had requested him. He did not leave until he fixed the problem and he had to go to my very uncomfortable crawl space to do it. I recommended…
ChristineLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★We found the technician, Glenn, to be very thorough and knowledgeable. He explained in detail , supported by photos, the condition of our duct system and gave us options to move forward and make an informed decision
Randal11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★I’ve been with Comfort Authority almost 6 years now. I pay a little bit every month for peace of mind that if anything goes wrong I’ll get priority service. I called Sunday, got returned call Monday morning to schedule service. Since AC was out, got same day visit. Luis, the technician, was terrific. He explained…
lupeLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★We had a ceiling leak and are so thankful we stumbled upon this company! This was the second company we called for an estimate on replacing our duct system. The first quote gave us serious sticker shock. Derrick came out, and he was incredibly knowledgeable and informative. The price was very reasonable, and you…
CaraLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★My tenant texted me this morning that water was leaking through the access hatch in their closet-where the air handler is- it is Saturday and I am out of the country, so I was nervous about getting someone over before the ceiling collapsed! I’m a Comfort Authority maintenance plan member, and they were able to get…
Bryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★All my HVAC needs are handled by The Comfort Authority for all my properties. They make it easy and not only do they keep me informed, they do most excellent work.
CSCM2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★Glenn was awesome. Professional service provided, explained the situation and what he was going to do to resolve it. Always great service from The Comfort Authority
Debra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★This is the 2 nd time I’ve used this company. Consistently prompt, friendly and professional. Peter repaired the duct work and was wonderful. Claude was the tech who came this time and was so nice and informative. Than you
JoshLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★We had an issue with some seals and Luis came out and took care of everything. Thanks!
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★My experience with a Comfort Authority has been top-of-the-line service all the way. I told the dispatcher my problem he said they were extremely busy but he would make sure I got my air conditioner repaired today. The repairman showed up at 12:30 pm that same day, just as promised, my air conditioner is running…
DomLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★Absolutely awesome and complete professionals! Another great service from The CA. Glenn came over and quickly took care of our system. I will definitely be calling on them again for all our AC needs!
Edward8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Fair and honest estimates Great communication from the whole team. Very knowledgeable team. Thank You!
Peter9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Arrived on time and identified the problem. Explained the process and options carefully and always available to answer questions
Carlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Rick was very professional and knowledgeable and did a very good job.
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★So glad that I found Comfort Authority . They are the very best ! Great service , friendly, reliable . Text you when the technician is on the way too so you are not stuck at home waiting. Do they absolute best to accommodate you. Chris D came out this week and did excellent work for us! Highly recommend this…
Svetozar13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Strongly recommended! We could not ask for a better service by everyone involved. Special thanks to Rae, Peter, Justin, and Vinny!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
