Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for HVAC system maintenance
Clear ✕318 customers reviewed a HVAC system maintenance job here and rated it 4.94★. Most paid $1–100 (category typical: $37–$292). For this job it ranks #24 of 60 HVAC contractors we track.
All 318 Google reviews tagged “HVAC system maintenance” · showing 20
Both maintenance and repairs were handled very satisfactorily. The use of photos and videos in discussing both the problems and the work done was quite helpful. Both technicians were pleasant to work with.
Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the process and went over his findings completely.
Phenomenal Service from Alyssa and James! I had an absolutely amazing experience with The Comfort Authority today! My HVAC technician, Alyssa Lopez, was incredibly thorough during our annual system check-up. I had recently dealt with a backed-up AC drain line, and Alyssa went completely above and beyond to evaluate…
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
Excellent service the technician Ura Shon was professional and polite as well as efficient. It's always a pleasure to work with him
Ura was very knowledgeable, respectful, and able to troubleshoot every issue for our AC unit! Friendly, quick service. 5/5
I signed up for their annual service when they saved my butt in the summer. These guys are awesome, super friendly and knowledgeable. Tison came out for my normal annual service and got everything running top notch.
We've been using The Comfort Authority since we moved to Florida 4 years ago and really enjoy working with them. They are honest, fair, and make every effort to help assess what's best for the HVAC unit. Today we had our annual maintenance and our tech Tison was amazing! I really liked his approach, he explained…
Alyssa is thorough, she does a good job and offers us clearly further options
We simply cannot say enough about how amazing our experience has been with each and every tech that has provided services! Alyssa specifically, was absolutely AMAZING! She was so thorough, professional, and made us feel even more confident that we chose Comfort Authority! She spent time listening to our needs,…
Arthur (HVAC) and Valerie (Plumbing) provided great maintenance and inspections.
Alyssa was great in doing the 6 month maintenance on my AC and HVAC. She was professional, kept her booties on inside the house, and explained everything thoroughly. She gave recommendations for potential updates but didn't pressure me.
Alyssa was very informative, prompt, and thorough in explaining the services she provided. She took the time to answer our questions and made the entire experience very positive. We would absolutely recommend Alyssa and Comfort Authority and plan to continue using them for the preventative maintenance and service of…
TCA is very professional and provides consistent service for our HVAC and Plumbing. Had Arthur out for our annual maintenance today. He walked me through what he saw that needed attention and provide no pressure feedback on what my options were. Like I said, professional and knowledgeable.
Glenn Sanchez arrived on site at the scheduled appointment time, immediately diagnosed the problem we were experiencing, identified the affected parts, and resolved the issue to our satisfaction. While we expect all service providers to perform to a high standard over time, the Comfort Authority Team makes a…
Cannot recommend The Comfort Authority enough. We had a pipe leak and our assigned technician, Ura, was out to our house the same day. He was extremely thorough, providing us with multiple repair options that fit our price point. He explained everything that was happening, so that I felt like I fully understood the…
My Technician Luis was extremely professional and knowledgeable. I feel well informed and the process was all inclusive considerate of both my wants and needs as a customer. I highly recommend there services. 10 out of 10
Alyssa was top-tier. She was very knowledgable, polite, and communicative. She solved my problem quickly and got my AC up and running before I knew it. Hope I get Alyssa back for future AC maintenance!
Old system was too expensive to repair. The techs that performed the replacement worked hard all day to get it completed. Installation has worked flawlessly! 7/13/2026: Our AC system continues to work flawlessly and will be up for its annual maintenance soon. Regarding their plumbing services, they recently worked…
Always great service and kindness. Could not be more pleased! Tison was absolutely excellent. He was on time professional, knowledgeable and super informative. I am always pleased with this great company.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
