Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for heating system repair
Clear ✕17 customers reviewed a heating system repair job here and rated it 5.00★. Most paid $1,000+ (category typical: $228–$1.6k). For this job it ranks #14 of 51 HVAC contractors we track.
All 17 Google reviews tagged “Heating system repair”
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the process and went over his findings completely.
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★Glen and Dalton were great. Very friendly and courteous.
jjaks7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★Luis did a great job, very informative and showed me photos of what needed fixed. If I need AC help again, I’ll look to Luis.
carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★Everything about the service explained and carried out very timely and professionally.
TysonLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★Glenn came out to diagnose an issue with my heating. He was very professional and informative. He fixed the issue and gave us recommendations to further improve our system for savings on our monthly power bill.
Seth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★My experience using the comfort authority was excellent The communication was top-notch I knew exactly who was coming the time frame and reminders sent even during a Sunday was impressive.. My technician was James and he did an excellent job of checking out my AC system, documenting the inspection as it was done.…
chloe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Our tech Cameron showed up within an hour of us calling for service and was beyond helpful and professional. He did a great job fixing a wiring issue and replacing our thermostat with the best option for us. Would recommend to anyone!
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★They arrive on time, David explained what parts needed to be replaced and why. Also explained different options for parts. I do recommend this company.
StephieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Rick was on time and very courteous he quickly got everything fixed and I am quite quite happy with my service.
Terri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Prompt, efficient, friendly and highly professional same day service. Rick was knowledgeable and explained the problem and repair in terms I could understand! I felt the diagnostic and service fees were reasonable. I am a fan. Thanks Rick!
Leslie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★The entire experience was a pleasure. Beverly was very receptive, called and gave me an update and followed via text with our tech’s arrival time. Rick was fantastic, professional, knowledgeable and fixed the issue within a very reasonable amount of time. We would absolutely recommend without hesitation.
DannyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★Technician Susie very professional and very helpful and quite efficient at her job.
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★So glad that I found Comfort Authority . They are the very best ! Great service , friendly, reliable . Text you when the technician is on the way too so you are not stuck at home waiting. Do they absolute best to accommodate you. Chris D came out this week and did excellent work for us! Highly recommend this…
JessLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Comfort Authority replaced my HVAC system last year. My heating system kept tripping the breaker so Comfort Authority (CA) came out and assessed the breaker had gone bad. We had our electric panel updated a few months ago and the CA tech noticed the Heating and AC breakers were mis- matched and wrongly sized. They…
MelanieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★Chase and Jonathan were absolutely professional, courteous and responsive to a heating challenge we faced last month. We had been running the heat for a few days as the weather in Tampa cooled and the breaker kept tripping, taking down other circuits with it. Chase and Jonathan came out investigated the unit and…
CharlieLocal Guide · 161 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
