Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for install AC
Clear ✕75 customers reviewed a install AC job here and rated it 4.97★. Most paid $2,000+ (category typical: $1.5k–$3.2k). For this job it ranks #10 of 59 HVAC contractors we track.
All 75 Google reviews tagged “Install AC”
Luis did a wonderful job he explained everything in a way that I could understand easily.
Old system was too expensive to repair. The techs that performed the replacement worked hard all day to get it completed. Installation has worked flawlessly! 7/13/2026: Our AC system continues to work flawlessly and will be up for its annual maintenance soon. Regarding their plumbing services, they recently worked…
Luis came out and fixed everything! Air conditioners cost alot so you want to be confident about the quality of your equipment, how it's installed, and how it's maintained. The Comfort Authority delivers on all 3 of these issues and they made the purchase of my new AC an easy and seamless experience from start to finish.
I highly recommend this company!!! Came out did a/c review. Explained everything in easy to understand format. Everyone was super nice and professional. No pressure to purchase add-ons, and next day install only took 1 day. They handled everything, from finding financing to getting permits. I would recommend the…
After getting estimates from 3 other companies, who spent an average 30 minutes, and could not address my needs, I decided to further explore highly rated air conditioner companies, and came across The Comfort Authority. They lived up to their great reviews, from the initial contact phone call all the way to the…
My experience with The Comfort Authority was nothing but positive from beginning to end. My AC unit was unusually loud after a year and a half of moving into my new home. As a first-time homeowner, I was unsure who to call but after reading so many positive reviews on this company, I gave them a call and I'm glad I…
I have never been as pleased with a AC company as I was with The Comfort Authority. They were the most professional company I have done business with since moving to Florida over four years ago. Everyone associated with The Comfort Authority was on time and took extreme pride in their work. All the way from Derek…
This place knocks it out of the park! Super happy with their ability to provide excellent customer service. The price was great and I have not had any issues with the new A/C. I would highly recommend these guys for your HVAC needs. Glen came out and did my service and was great! Super friendly and knowledgeable. Definitely recommend these guys!!
My wife and I had a great experience with the team at The Comfort Authority. Derek in sales explained the options and what to expect in a professional and friendly way. Juan and Gary did a great job on the installation of the a/c system. Highly recommended!
These guys are great. From sales to install to service, everyone I've worked with or talked to has been great. Very knowledgeable. They care about what they do and about doing it right. I can't recommend them enough. 5 ⭐s all the way. Since my fist post, we've replaced our upstairs AC unit now. Same…
Edit 9/10/2025: Back again! For the past few years I have been a Comfort Authority "Comfort Plan" member and have received quite a few perks of the membership. Today might have been one of the BEST perks of all - a simple, honest walkthrough of my whole home to show me tips and tricks to keep my house at a…
Comfort Authority certainly lives up to its name. Having installed my A/C four years ago, their ongoing service continues to boast excellence. After my compressor just stopped working, Rick spent a few hours sleuthing all the circuitry to track down an illusive wire deep inside the unit hidden from view that had…
Ryan did a great job replacing our toilet valve. Fast, professional, and pleasant!
Glenn was awesome. Professional service provided, explained the situation and what he was going to do to resolve it. Always great service from The Comfort Authority
It was time for my annual service so I arranged for the Comfort Authority to come out and check out the system. The entire process from arranging the service to the notification messages was skillfully handled and efficient. Raymond the service tech who came out to inspect the system was friendly, knowledgeable and…
This is the 2 nd time I’ve used this company. Consistently prompt, friendly and professional. Peter repaired the duct work and was wonderful. Claude was the tech who came this time and was so nice and informative. Than you
We were new to Florida so we had no idea who the reputable contractors were for AC maintenance. The reviews online included enough narrative that I decided to give them a try. Overall experience has been extremely positive.
Sean did a awesome job. Would highly recommend
Chase came to alleviate a/c issue and did a great job as he was timely in response, professional, cordial, educational, and knew his craft well..My mom and myself were very pleased as he did a great job. Most importantly family owned company run by great people, as been consistently great in the years I have dealt with them. 5 stars plus.. Steve Barbato
Would recommend for sure. They were fast to respond and did a great job installing. Sales rep was great and installers were all friendly and professional.
The original installation was great and the first service call was fast and excellent. Susie knew her stuff and got right to the heart of the issue. She showed me what she had to do to get my unit running properly and sold me on a preventative maintenance plan that would have caught this issue earlier. Wonderful…
Eric Winegardner was Very nice and very professional. We have been with The comfort Authority and Steve Cox since they started their business. We have always been very happy with everyone connected with this business.
Have been using Comfort Authority for years for HVAC needs was happy to see they opened a plumbing side of the house! Always professional and knowledgeable, and offered a complimentary inspection of my plumbing so we could add a baseline of needs to my account.
Once again come Comfort Authority was great. Professional, knowledgeable, Romeo my technician was great. I highly recommend the companyl.
Peter and team were professional, efficient and kept the area clean. The air is cool and crisp. I am delighted with the service.
Romeo inspected a vent mildew problem on 8/21/23. Discovered a temperature discrepancy and caulked the boot to the vent. He looked through the system for what caused the problem as well as showing me a way to use my AC more efficiently. He was very pleasant to work with. Thank you! Chase Prather was here 12/9/22…
Kind! Friendly! Honest! Affordable! Clean! Professional! Need I say more? Thank you!
Excellent Company, Superb Installation Team. Best Experience I’ve had with an AC company. Sanjay
Chase and Romeo we’re awesome very professional and polite!!!
The Comfort Authority is always very professional, responsive, and helpful.
Seth and Ahmed came out to replace our AC unit. Got a great deal and professional service from this company. Will continue to use them for annual maintenance!!!
Our tech Gerald came by today to do a check up on our system that we purchased from The Comfort Authority and which they installed. Terrific service, and very professional and friendly. Our experience with this company continues to be great.
Excellent service, great system installed and very happy with their service and product. We had an ac system and complete ductwork installed and now being maintained. Highly recommend.
Best AC company around. I’ve learned the hard way that you get what you pay for. They have replaced 4 “bargain” HVAC systems for us on our home and rental properties. If you’re looking for great products, responsive, friendly and knowledgeable staff, and quality installation and repair, this is your company.
We replaced our home AC unit JAN 4, 2021. I was very impressed with the care they took to lay out floor coverings and carpet runners to make sure they did not track any dirt through our home. Peter and his installation crew were polite, proficient and detail oriented. Comfort Authority was rated very highly on the…
From start to finish it was a great process. They were able to fit us in quickly, were timely to all appointments. I appreciate that they send you an email with details about your technician and a picture of your technician. They put down mats so they didn’t mess up my floors and left my home as clean as they found it. I would highly recommend them.
The technicians were timely and the install was done efficiently with an appropriate start and end time. The house didn’t even get warm during the exchange given their efficiencies. Derek the sales representative was timely in the initial call, brief in explanation and answered our initial and follow up questions.…
Fantastic company. Claude, the tech that came to do our yearly maintenance was one of the nicest guys. Zero problems with the A/C system since the install last year. Highly recommend.
Ina time when all of America is dealing with "supply chain shortages" The comfort authority was able to install a new AC in my 84 year old mom's home. I called 3 different companies for estimates & diagnosis with no success. These guys saved the day! And Derek, the sales guy was very information, personable, and no into hard sales. Thank you!
By far the most fair quite for ac in the entire Tampa area. They send you a bio of who is exactly coming out so you know who they are and they are very friendly and professional would recommend to anybody.
Chase, the technician, was very knowledgeable, friendly, thorough and professional. He walked me through the process, took photos of all the areas with issues and explained all options with priority levels and proce estimates. 1 year later (today), we had a new unit installed by Peter and Seth. They were extremely…
Shouts to The Comfort Authority for doing an incredible job today! On Tuesday night my 17 year old HVAC said nighty, night forever. Wednesday afternoon their team members Chris and Derek showed up and confirmed the compressor was shot. They gave a thorough explanation that even a pleb like me could understand of all…
On Thanksgiving evening, our AC decided to stop working. The very next morning, The Comport Authority was able to come out and diagnosis the problem and recommend solutions. We elected to purchase a new unit, which was installed by Monday! Andrew Mills and Seth were the techs that came out for the installation.…
Cannot say enough about The Comfort Authority, they will do whatever is needed to make sure your system is running properly. The techs are amazing, they always take the time to explain everything and answer your questions. Would not think of using another company!
I generally don’t trust men coming into my home to sell me things or fix things but we just had a great experience with The Comfort Authority replacing our AC system. Derek was very knowledgeable and took his time during the estimate to answer all my questions during the initial visit for the estimate. I never felt…
This is a company with Integrity that will sell you a good product at a good price and the financing to go with it in my case. Their personnel is friendly and professional. What amazed me was their ability to source equipment item throughout the sales process so that I was negotiating on a real system that could be…
So glad that I found Comfort Authority . They are the very best ! Great service , friendly, reliable . Text you when the technician is on the way too so you are not stuck at home waiting. Do they absolute best to accommodate you. Chris D came out this week and did excellent work for us! Highly recommend this…
We had a new a/c unit installed a couple of weeks ago. I waited until the final inspection was complete before writing my review, just to be cautious of anything that may come up. It really wasn't necessary to wait because everything went so smoothly! We first met with Derek to discuss our options. He presented…
Rae, Justin, and Seth did an excellent job with the installation of our new AC unit. They were respectful of our home by putting tarps down on our carpet, kept the doors shut as much as possible, and cleaned up every bit of any mess that was made. Not only did they have to endure the mid-August heat outside, but…
Rick performed the initial service call and did a thorough assessment. After a long discussion with him and Derek, I opted to replace my entire system. Both Rick and Derek explained all of the issues well and provided me with lots of options to customize my new system. They were informative, professional, and very…
Derrick and Rick provided excellent service! My system went out on Wednesday night and Rick was here first thing Thursday morning. Derrick was really thorough and explained all my options and walked me thru everything! I highly recommend!
I had a great experience with The Comfort Authority. The two men (David and Rae) sent to install my new A/C Unit were fantastic! They were really knowledgeable, patient with all my questions, and hard workers! I definitely recommend using this company for any HVAC needs you may have!
Strongly recommended! We could not ask for a better service by everyone involved. Special thanks to Rae, Peter, Justin, and Vinny!
Due to the age and overall poor condition of our old A/C, we decided to replace the entire system. A home's A/C is vital to surviving the heat and humidity of Florida. We selected The Comfort Authority to complete this critical upgrade to our 1949 era home. Their technicians evaluated our home and made a…
Excellent service. The arrived on time and were very professional throughout the entire process. They left the worksite clean and made sure we were satisfied with the installation. Frank and “A” did an excellent job.
Absolutely the best experience with a contractor in a long time! On time, professional, and quality workmanship! Peter and Andre were very polite, knowledgeable, and worked with a high degree of professionalism. The installation of my HVAC units and ductwork was impeccable! I would highly recommend The Comfort…
Frank and Justin did an install for me, and I cannot say enough good things about them as well as the company. They were fast, efficient, respectful, and thorough. I truly appreciate the hard work and outstanding service they provided.
Time for a new system!! Chris Dominguez visited our home on a Saturday morning. Our air went out yesterday and Comfort Authority wasted no time. Chris was very professional, fair and honest while explaining our options. Hope to have cool air Monday. To help us through, Chris brought two portable units to help until…
Carlos and Andre installed our new system yesterday. They arrived early and explained all aspects of the installation. They were very courteous, attentive, and conscientious about being in our home. They answered every question and took time to explain the new system and tie in to the existing thermostat. Carlos and…
Although there were a few minor glitches, overall The Comfort Authority did a great job. I would recommend them.
Comfort Authority installed my central AC two years ago and does the annual maintenance. They are immediately on time, professional, perform full diagnostics and lay out every possible option in front of you. I have only good experiences with them and have recommended them to my neighbors and others.
I contacted The Comfort Authority to get a quote on fixing my very old unit, and to possibly get a quote for a new system as I had my suspicions it might finally be time to replace the one I had. The gentleman that came out to quote the repair was very kind and helpful. He contacted Derek to come give me quote on a…
April last year I was 7 months pregnant and our A/C was going bad. Chris Dominguez with Comfort Authority came out to discuss my options. The final decision was to get a new system. He answered all of our questions and made this an easy and possible buying experience. Peter came quickly to install our new unit & did…
A year ago our HVAC unit broke and needed to be replaced. Chris D walked us through our options with great care and transparency. He came back today for the yearly check up and again was so friendly, professional, and efficient. We really appreciate how smooth this whole process has been. Thanks Chris.
Our AC died. Derek with The Comfort Authority came in and laid out multiple options with no sales pressure. A new install was scheduled quickly. The install team of Rae, Carlos, and Peter came in and were professional, courteous, and efficient. They were able to remove our old system and install the new one in a…
I struggled for years to find an AC company that I trusted. I had Comfort Authority install a new AC system in 2019, and they have been outstanding. One thing I’ve noticed is that I am dealing with the same employees over and over, so this is not a company with high turnover and disgruntled employees. All the…
I chose Comfort Authority to replace my HVAC system 3 years ago. They have professionally handled my annual maintenance, and today installed a REME-HALO® In-duct air purifier, a Start Assist for my 4 ton system, and surge protection units for the air handler and condenser. Chase was on-time, business-like, and…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
