Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for repair HVAC
Clear ✕53 customers reviewed a repair HVAC job here and rated it 4.85★. Most paid $400–500 (category typical: $236–$840). For this job it ranks #37 of 51 HVAC contractors we track.
All 53 Google reviews tagged “Repair HVAC” · showing 20
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
The Comfort Authority has always sent honest technicians. Glenn and Alyssa were professional and friendly. They both explained the process and physically showed us what was going on with our air conditioning units. They offer products, but aren’t pushy, just informative.
Alyssa was fantastic! Friendly, professional, informative - thank you Alyssa!
Alyssa did a great job with helping to figure out why and how we had a leak from our new AC system drain line. She corrected the issue by actually gluing the joint together where it enters the wall and then did a hot water flush with a vacuum on the exterior, which was able to remove some additional crud from the…
My AC stopped working late Sunday night and my house was up to 84 degrees inside. I texted the Comfort Authority well after business hours and they were immediately responsive about my issue and informed me they could have someone out asap the following morning. I was very impressed by how quickly they were able to…
Highly recommend the Comfort Authority! Ura did a great job.
Chris D was great! I'm very impressed that The Comfort Authority was able to get someone out to the house and do the repair within the afternoon. Coming back a few years later after another A+ job from Sam and Dalton - thanks guys!
Our technician, Luis, was on time, polite, courteous and thorough. He did a great job of explaining what he was doing and why.
Luis has come to inspect a few AC situations for me. He is very thorough and professional. I really like working with him and am thankful for his additional recommendations. Also, The Comfort Plan is well worth its investment.
I cannot, in good conscience continue to work with this company. Having been a customer since 2016 (with two installations of units with them), I will be trying a different company in the future. Why? 1. During a regular maintenance, I was told that my capacitor was going bad. The story I heard was that it was…
Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.
The original installation was great and the first service call was fast and excellent. Susie knew her stuff and got right to the heart of the issue. She showed me what she had to do to get my unit running properly and sold me on a preventative maintenance plan that would have caught this issue earlier. Wonderful…
Very professional and thorough. Can't say enough good about the company and the service techs.
Have been using Comfort Authority for years for HVAC needs was happy to see they opened a plumbing side of the house! Always professional and knowledgeable, and offered a complimentary inspection of my plumbing so we could add a baseline of needs to my account.
Great customer service, reliable, Glenn the tech was amazing and explained everything!
Great response time and great service. Glenn communicated the issue and took the time to answer our questions. He did an excellent job ensuring the issue was resolved.
Gerald diagnosed and had a solution within 5 minutes of arriving. Genuinely wanted us to get out AC working not trying to sell extras. Great company!
Comfort Authority has a tremendous reputation in Tampa and thus I selected them for our annual HVAC maintenance. From the beginning, the main office was crystal clear in their communication, explained exactly what would be accomplished and by whom, and what to expect the day of the appointment. This morning, I…
We have used, The Comfort Authorities for the last several years and can say that hands-down they are the best HVAC technicians we’ve ever worked with. We use them regularly each year for our maintenance and if any repairs be required. We had Gerald this time, he was professional, responsive, and informative. I…
Rick explained everything that was going on and was happy with the information I had given him ahead of time to help them troubleshoot the issue. Couldn’t recommend anyone more than these techs. 6/5 stars
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
