Is The Comfort Authority any good?
Our verdict: solid, not standout — #33 of 67 HVAC contractors, better than 51%. Customers single out its momentum and track record; reliability is where it trails.
Momentum — better than 86% of peers
Track record — better than 84% of peers
Accountability — better than 83% of peers
Satisfaction — 35th percentile
Reliability — 26th percentile
The Comfort Authority for repair HVAC
Clear ✕53 customers reviewed a repair HVAC job here and rated it 4.85★. Most paid $400–500 (category typical: $236–$840). For this job it ranks #37 of 51 HVAC contractors we track.
All 53 Google reviews tagged “Repair HVAC”
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them. I'm updating this review in 2026. I've…
The Comfort Authority has always sent honest technicians. Glenn and Alyssa were professional and friendly. They both explained the process and physically showed us what was going on with our air conditioning units. They offer products, but aren’t pushy, just informative.
Alyssa was fantastic! Friendly, professional, informative - thank you Alyssa!
Alyssa did a great job with helping to figure out why and how we had a leak from our new AC system drain line. She corrected the issue by actually gluing the joint together where it enters the wall and then did a hot water flush with a vacuum on the exterior, which was able to remove some additional crud from the…
My AC stopped working late Sunday night and my house was up to 84 degrees inside. I texted the Comfort Authority well after business hours and they were immediately responsive about my issue and informed me they could have someone out asap the following morning. I was very impressed by how quickly they were able to…
Highly recommend the Comfort Authority! Ura did a great job.
Chris D was great! I'm very impressed that The Comfort Authority was able to get someone out to the house and do the repair within the afternoon. Coming back a few years later after another A+ job from Sam and Dalton - thanks guys!
Our technician, Luis, was on time, polite, courteous and thorough. He did a great job of explaining what he was doing and why.
Luis has come to inspect a few AC situations for me. He is very thorough and professional. I really like working with him and am thankful for his additional recommendations. Also, The Comfort Plan is well worth its investment.
I cannot, in good conscience continue to work with this company. Having been a customer since 2016 (with two installations of units with them), I will be trying a different company in the future. Why? 1. During a regular maintenance, I was told that my capacitor was going bad. The story I heard was that it was…
Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.
The original installation was great and the first service call was fast and excellent. Susie knew her stuff and got right to the heart of the issue. She showed me what she had to do to get my unit running properly and sold me on a preventative maintenance plan that would have caught this issue earlier. Wonderful…
Very professional and thorough. Can't say enough good about the company and the service techs.
Have been using Comfort Authority for years for HVAC needs was happy to see they opened a plumbing side of the house! Always professional and knowledgeable, and offered a complimentary inspection of my plumbing so we could add a baseline of needs to my account.
Great customer service, reliable, Glenn the tech was amazing and explained everything!
Great response time and great service. Glenn communicated the issue and took the time to answer our questions. He did an excellent job ensuring the issue was resolved.
Gerald diagnosed and had a solution within 5 minutes of arriving. Genuinely wanted us to get out AC working not trying to sell extras. Great company!
Comfort Authority has a tremendous reputation in Tampa and thus I selected them for our annual HVAC maintenance. From the beginning, the main office was crystal clear in their communication, explained exactly what would be accomplished and by whom, and what to expect the day of the appointment. This morning, I…
We have used, The Comfort Authorities for the last several years and can say that hands-down they are the best HVAC technicians we’ve ever worked with. We use them regularly each year for our maintenance and if any repairs be required. We had Gerald this time, he was professional, responsive, and informative. I…
Rick explained everything that was going on and was happy with the information I had given him ahead of time to help them troubleshoot the issue. Couldn’t recommend anyone more than these techs. 6/5 stars
Claude and Rick were very professional and courteous. They arrived and assessed the situation and fixed our AC unit within a couple hours. Claude kept coming back to check on us to make sure the house was cooling down before they left and said he would check on us in the morning. Those guys had excellent people…
Rick Haven did a great job at diagnosing and repairing the problem with our A/C. He came the same day we called, and got everything taken care of quickly for a good price. We will definitely call them again, when needed.
Young man they sent out was thorough and very respectful of me and my property. Very knowledgeable in all aspects of the unit.
Arrived on time and identified the problem. Explained the process and options carefully and always available to answer questions
Chris Dominguez we hands down the most professional person I ever had do work for me. Very knowledgeable who fixed all our issues quickly. Will you the company again bc of him.
I called an within 30 minutes a tech was at my home. Chase provided clear information as to the problem and professionally handled the repair. He really knows his profession and did a great job fixing our AC!! Chase’s performance led me to sign up for the monthly plan-well worth it!!!!
First time calling comfort authority. Outstanding service and communication, technician David was professional and knowledgeable. He diagnosed my problem quickly and efficiently providing me with options on the best way to proceed. I can say comfort authority is on of the good ones.
Everything about the experience was great. They were very thorough before arriving text me before hand text me to follow up I knew exactly when they were going to come. Rick was so professional very thorough. He explained what my options were very carefully. We came up with a good plan of action for my situation and…
So glad that I found Comfort Authority . They are the very best ! Great service , friendly, reliable . Text you when the technician is on the way too so you are not stuck at home waiting. Do they absolute best to accommodate you. Chris D came out this week and did excellent work for us! Highly recommend this…
I have only had excellent service from all the service technicians from comfort authority. This company provides timely and excellent service every time I have used them. The technicians are outstanding.
After being a customer for over five years, I won’t be using Comfort Authority’s services again. The experience I had with them today caused me to completely lose trust in them. When my condensate pump started making loud noises, I knew it either needed repaired or replaced. I did my research in advance to see…
It's August and I love living in Florida, ... heat, humidity, and all! Of course that is, until the day when it's 95 outside, feeling like 120, and my AC decides to just quit on a Saturday afternoon. I figured a quick call to the company that installed it, only a few months ago would get my system up and running in…
Susie was awesome! She addressed and fixed our issue and was friendly and professional.
Chris did a great job staying patient to figure out the problem. Thank you for your work.
Chase was professional and proficient. He recognized and fixed our problem quickly and proceeded to look over the entire system. He gave us multiple options at different t price points and we never felt pressured. A+ service!
Susie from The Comfort Authority did a great job repairing our A/C unit. She was very knowledgeable, friendly, professional, thorough and quick! We have called this company for many years and they always deliver a great experience and customer service. We would recommend them very highly to everyone needing HVAC service or repair.
Our technician Rick Haven was amazing! He was professional, clean, knowledgeable and thorough. He got our AC back up and cold air back flowing in no time. We needed to replace a part on our unit. Comfort Authority prices cannot be beat. I have used them a few time since we moved to Seminole Heights and recommend…
The call to Comfort Authority was handled very thoroughly, they listened and understood the problem and promised to have the right technician handle the issues which could not be resolved by another company. Initially handled as an emergency call for service, I received a return call from Michael making sure the AC…
Thank you Rick H for your professional assistance and taking the time to thoroughly explain all the steps. I will continue to use your services for any ac needs in the future.
Rick Haven II was nothing but professional. You don't often get the kind of service Rick provided. He advised me of what the issue was, fixed it promptly, went over options for upgrades, and was just all around great to work with. The Comfort Authority installed my unit about 18 months ago. They were quick to…
Due to the age and overall poor condition of our old A/C, we decided to replace the entire system. A home's A/C is vital to surviving the heat and humidity of Florida. We selected The Comfort Authority to complete this critical upgrade to our 1949 era home. Their technicians evaluated our home and made a…
Absolutely the best experience with a contractor in a long time! On time, professional, and quality workmanship! Peter and Andre were very polite, knowledgeable, and worked with a high degree of professionalism. The installation of my HVAC units and ductwork was impeccable! I would highly recommend The Comfort…
Chase was excellent, he explained everything thoroughly and was very courteous.
The Comfort Authority sent a technician, David Hood, to our home within 2 hours of calling with an HVAC issue. David was able to identify the issue within minutes of inspecting our unit. He quickly resolved the issue since he had all the parts/tools available in the company truck. His professionalism and…
Chase and Jonathan were absolutely professional, courteous and responsive to a heating challenge we faced last month. We had been running the heat for a few days as the weather in Tampa cooled and the breaker kept tripping, taking down other circuits with it. Chase and Jonathan came out investigated the unit and…
We love the Comfort Authority team. Starting with our call for service, it was cold and our HVAC system totally out, my husband stressed, your quick action put him at ease. Within the time window promised expert Comfort Authority HVAC Service Technician Chase Prather arrives to troubleshoot the problem. He knows…
Mr. James provided great service and helpful tips on how to maintain our AC unit
Our A/C was completely down. I called and spoke to Josh and he was able to schedule a tech to look at it the next day. The blower motor needed to be replaced. They located the part and repaired it the next day. Throughout the process the staff was very professional and responsive. I would definitely recommend this company.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Comfort Authority
Is The Comfort Authority good?
Yes by most measures: 4.9★ from 1,953 Google reviews and an Experts Score of 52/100 (grade C), #33 of 67 HVAC contractors we track. 1.7% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Comfort Authority charge?
Customers reported a typical bill of $227 (middle half $54–$706), 30% below the HVAC contractors median of $322.
What do customers hire The Comfort Authority for?
Mostly HVAC system maintenance (313), a/c system maintenance (275), a/c system repair (145), HVAC system repair (143).
Does the owner respond to complaints?
The owner replied to 89% of 1–3★ reviews (category: 63%).
