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The Detail Doctor

Car detailing service · Highlands, NJ · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 80 car detailing servicesPosition by Experts Score among all companies we track in this category. · better than 62%
5.0 ★★★★★ 352 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
Oct 2026latest review

The Detail Doctor at a glance

Google reviewers rate The Detail Doctor five stars, highlighting services like paint correction, ceramic coating, and paint protection film. Customers frequently praise the team's punctuality, communication, and ability to remove difficult stains or restore damaged vehicles. While most feedback is positive, a small number of low-star reviews criticize the hourly pricing and report dissatisfaction with long-term wax durability or minor cosmetic issues found after service.

  • Google rating: 5.0 out of 5 from 352 reviews (98% five-star).
  • Reviews on this page: 352 Google reviews (306 with written comments, 35 with photos).
  • Owner responses: the business replied to 93% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Car Detailing Service serving Highlands, New Jersey.

Data from Google, last updated October 26, 2026.

Score profile vs other car detailing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction97Reliability94Craft & service100Value100Momentum100Replies to reviews95Satisfaction: 97 (median 96)Reliability: 94 (median 96)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 95 (median 100)
The Detail DoctorCar Detailing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Detail Doctor: 97/100 on this factor. Category median: 96.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Detail Doctor: 94/100 on this factor. Category median: 96.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Detail Doctor: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Detail Doctor: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Detail Doctor: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Detail Doctor: 95/100 on this factor. Category median: 100.A
95

Bar = this company · dark tick = category median.

Star ratings

352 Google reviews we collected

  • 5 stars34598%
  • 4 stars41%
  • 3 stars00%
  • 2 stars00%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 306 written reviews

  • Praise41398%
  • Complaints92%

Topic share

How often each topic comes up in the written reviews

  • Quality & results15436%
  • Staff & attitude10124%
  • Would recommend7919%
  • Price & value276%
  • Speed & response246%
  • Communication215%
  • Honesty & trust164%

What customers talk about

We read 306 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Shaun Matt Craig and others at Detail Doctor certainly did an exceptional job on my new car, it’s unbelievable how the car looks now after the Ceramic…”
    “The window got replaced but the tape glue was on the top and looked awful.”
  • “They were professional, friendly, knowledgeable, and truly went above and beyond.”
  • “I am so happy with Detail Doctor and would recommend them fully.”
    “I cannot recommend Detail Doctors enough, the results speak for themselves.”
  • “Amazing people and experience and worth every penny!”
  • “The cement dried quickly and I was worried it would ruin the paint.”
  • “When I called, I was immediately put at ease by Matt, who explained everything in detail to me, and even helped me to get my car to and from the shop.”
  • “The rims came out absolutely beautiful—I honestly couldn’t believe the difference!”

People customers mention

  • George 16 reviews
  • Shawn 13 reviews
  • Craig 10 reviews
  • Matt 9 reviews
  • Ken 8 reviews
  • Sean 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Detail Doctor for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Sal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 hours ago★★★★★

Been a customer since 2014 and no matter the car, it’s always a pleasurable experience. Ownership and staff go above and beyond to make you feel like you are their only customer.

Customer photo from Sal's reviewCustomer photo from Sal's reviewCustomer photo from Sal's review
Joanne14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My car was splattered with cement from a construction site. The cement dried quickly and I was worried it would ruin the paint. I brought it to Detail Doctor and was told not to worry and that my car would look better than when I bought it. When I went to pick up my car it was parked in the front and it was…

Philip3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing experience at The Detail Doctor. Shawn and crew did an amazing job with my car! Can't recommend them enough

AlexLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Have you ever heard of artillery fungus? Neither did I, until last week. Parked near some mulch and wound up with all these black dots all over my car. They were hard to remove and once removed they left smears that were equally hard to remove. I took my car to the Detail Doctor and they knew what the issue was…

Rick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Shaun Matt Craig and others at Detail Doctor certainly did an exceptional job on my new car, it’s unbelievable how the car looks now after the Ceramic treatment. Besides that I can’t say enough about the treatment, friendliness and attention to details they exhibited.

Jonathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The best professionals in the business. Have been a customer for 12 years+ and drive over an hour to reach them. They are surgical with this work! On top of it great staff, friendly service, exceeds expectations.

Photos

Customer reviews

5.0 ★★★★★ 352 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sal3 reviewsTotal number of Google reviews Sal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Been a customer since 2014 and no matter the car, it’s always a pleasurable experience. Ownership and staff go above and beyond to make you feel like you are their only customer.

Response from the owner · 6 hours ago

Thanks for the continued loyalty Sal!

Christopher SakowskiLocal Guide · 71 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast, professional, and high-quality service!

Response from the owner · 6 hours ago

Thank you Chris!

Forrest LindekensLocal Guide · 97 reviewsTotal number of Google reviews Forrest has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing people and experience and worth every penny! Thanks, Team!

Response from the owner · 6 hours ago

Thank you Forrest!

Joanne Myl14 reviewsTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My car was splattered with cement from a construction site. The cement dried quickly and I was worried it would ruin the paint. I brought it to Detail Doctor and was told not to worry and that my car would look better than when I bought it. When I went to pick up my car it was parked in the front and it was beautiful!!! They did an amazing job! No trace of cement damage and a gorgeous finish. I am so happy with Detail Doctor and would recommend them fully. Thank you Detail Doctor for your great care of my car and the best in customer service!

Response from the owner · 6 hours ago

Glad we could help Joanne!

Philip Carnes3 reviewsTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing experience at The Detail Doctor. Shawn and crew did an amazing job with my car! Can't recommend them enough

Response from the owner · 6 hours ago

Thanks Phil! See you on the next one!

Miranda Hanafy6 reviewsTotal number of Google reviews Miranda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding Service and Incredible Work! I can’t say enough wonderful things about my experience! I brought my 2014 Infiniti Q60 in with severely scratched-up rims on all 4 wheels and Shaun, Craig, and Matt took such great care of me and my car. They were professional, friendly, knowledgeable, and truly went above and beyond. The rims came out absolutely beautiful—I honestly couldn’t believe the difference! In addition, refinishing my wheels, they restored my headlights and then finished off with a full detail of my car. They paid attention to every detail and treated my car as if it were their own. It’s clear that they take pride in their work and genuinely care about making their customers happy. A huge thank you to Shaun, Craig, and Matt for taking such great care of me. I highly recommend this Detail Doctor to anyone looking for quality work, excellent customer service, and people who actually care about the finished product. Five stars all the way! I’ll definitely be back! ⭐⭐⭐⭐⭐

Response from the owner · a month ago

Thank you Miranda! Your car looked amazing!!!

Alex HerbstLocal Guide · 47 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Have you ever heard of artillery fungus? Neither did I, until last week. Parked near some mulch and wound up with all these black dots all over my car. They were hard to remove and once removed they left smears that were equally hard to remove. I took my car to the Detail Doctor and they knew what the issue was right away. They were able to get my car in the next day to remedy the issue. They went above and beyond, and my car looked better than the day I purchased it!

Response from the owner · a month ago

Ha! It took me the 1st 15 years of my career to figure out what those brown dots were...There was no Google/ChatGPT back then LOL! Enjoy!

Rick Strauss9 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Shaun Matt Craig and others at Detail Doctor certainly did an exceptional job on my new car, it’s unbelievable how the car looks now after the Ceramic treatment. Besides that I can’t say enough about the treatment, friendliness and attention to details they exhibited.

Response from the owner · 2 months ago

Rick! Thanks for being a loyal client for over 15 years! Enjoy that new vehicle. Thank You!

Jonathan Cohen4 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best professionals in the business. Have been a customer for 12 years+ and drive over an hour to reach them. They are surgical with this work! On top of it great staff, friendly service, exceeds expectations.

Response from the owner · 2 months ago

Thanks Jonathan! Thanks for all the kind words in person as well!!!

Sheila Murphy14 reviewsTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service was superb. The end product was just what I wanted. They could not have been more helpful. Highly recommend Detail Doctor.

Response from the owner · 2 months ago

Thanks Shelia! We appreciate you!

The Detail Doctor on Google Maps →

Business details