The Dog Stop - The Colony logo

The Dog Stop - The Colony

Dog day care center · The Colony, TX · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 46 nursing homesPosition by Experts Score among all companies we track in this category. · better than 84%
4.9 ★★★★★ 168 Google reviews · 24 photos
97%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review

The Dog Stop - The Colony at a glance

Google reviewers rate The Dog Stop 4.9 out of 5 based on 168 reviews, with the owner responding to 99 percent of them. Customers frequently praise the facility's cleanliness, friendly staff, and detailed communication, including daily reports and access to live camera footage for daycare and boarding guests. Services such as grooming and VIP suites are highlighted for their attentiveness to individual pet needs. However, a small number of low-star reviews cite high pricing, perceived lack of transparency regarding group placement, and unprofessional staff behavior as recurring criticisms.

  • Google rating: 4.9 out of 5 from 168 reviews (97% five-star).
  • Reviews on this page: 168 Google reviews (130 with written comments, 23 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Nursing Home serving The Colony, Texas.

Data from Google, last updated October 31, 2026.

Score profile vs other nursing homes

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction91Reliability88Craft & service–Value95Momentum100Replies to reviews100Satisfaction: 91 (median 83)Reliability: 88 (median 73)Value: 95 (median 85)Momentum: 100 (median 100)Replies to reviews: 100 (median 90)
The Dog Stop - The ColonyNursing Homes median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Dog Stop - The Colony: 91/100 on this factor. Category median: 83.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Dog Stop - The Colony: 88/100 on this factor. Category median: 73.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 87.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Dog Stop - The Colony: 95/100 on this factor. Category median: 85.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Dog Stop - The Colony: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Dog Stop - The Colony: 100/100 on this factor. Category median: 90.A
100

Bar = this company · dark tick = category median.

Star ratings

168 Google reviews we collected

  • 5 stars16397%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 130 written reviews

  • Praise17498%
  • Complaints32%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3341%
  • Reasonable4354%
  • Overpriced34%
  • Not sure11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7341%
  • Quality & results3721%
  • Would recommend2816%
  • Honesty & trust148%
  • Communication137%
  • Speed & response63%
  • Price & value63%

What customers talk about

We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “…stomer service and deserves a raise thank you so much for her she's a sweet heart 💖…”
  • “They did great job with my two boys and even had them all washed up and ready for our long trip home to Az.”
  • “I highly recommend placing your pet at the Dog Stop.”
  • “I am thrilled to find a place I can trust to take good care of my little senior boy while he socializes and becomes more confident around other dogs.”
  • “I like how attentive they are and how they kept me updated with how her meet & great/daycare experience went.”
  • “Kristi is fast and listens to what your preferences are.”
  • “It’s all worth it!”

People customers mention

  • Sarah 5 reviews
  • Daycare 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Dog Stop - The Colony for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

Diyana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Kia was very welcoming while entering and assisting me to all of my inquiries about dogs and what they like and need for the Pitbull my friend has she is exceeding excellence and customer service and deserves a raise thank you so much for her she's a sweet heart 💖

Great priceService not listed
ConnieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We have arrived here while on vacation. We needed a good place to leave our dog during the day. I am happy to say we found the perfect dog care center. The staff is extra friendly and caring towards our dog. The area is clean and you can tell the staff loves what they do. I highly recommend placing your pet at the Dog Stop.

Clint3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I came to the area for daughter's wedding and I needed to have somewhere for my dogs to go for the couple days of my visit. This place made everything easy. They did great job with my two boys and even had them all washed up and ready for our long trip home to Az.

Not sureDog groomingDog boarding
Valerie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I really appreciate how the groomer took extra care in grooming our doodle. She is very detailed & informed me about all she did with our boy. And I love the cute Halloween bow tie on his neck when all was done. Highly recommend Dog Stop for all your pet needs!

Great priceDog grooming
srijeetLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

To expensive Was not good service I will never go They did not take proper care of my dof

OverpricedDog daycare
Anta'nia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience! Everyone was friendly and welcoming and my dog had a great time. I like how attentive they are and how they kept me updated with how her meet & great/daycare experience went. I also like that they have live footage so I can check on her anytime.

Photos

Customer reviews

4.9 ★★★★★ 168 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Diyana Grace2 reviewsTotal number of Google reviews Diyana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kia was very welcoming while entering and assisting me to all of my inquiries about dogs and what they like and need for the Pitbull my friend has she is exceeding excellence and customer service and deserves a raise thank you so much for her she's a sweet heart 💖

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · a day ago

We really appreciate the kind words and are passing the thoughts over to Kia. She will be delighted to hear this. Thank you so much for choosing The Dog Stop as a potential spot for your friends pup! We are here when you are ready. Thanks and we look forward to hearing from you again soon. 🐶❤️

Monica generoso8 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly. Great job grooming my cavapoo.

  • Price assessment: Reasonable price
  • Services: Dog grooming
Response from the owner · 2 weeks ago

Thank you so much for the kind review, Monica! We sure enjoyed being your fur baby's groomer and look forward to seeing you again soon! 🐶❤️

Connie ManglerLocal Guide · 12 reviewsTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have arrived here while on vacation. We needed a good place to leave our dog during the day. I am happy to say we found the perfect dog care center. The staff is extra friendly and caring towards our dog. The area is clean and you can tell the staff loves what they do. I highly recommend placing your pet at the Dog Stop.

Response from the owner · 3 weeks ago

Connie, we're flattered! And we're so glad you found us during your stay. Thank you for leaving us a raving, tail wagging great review. We hope you'll return with you fur baby again soon! 🐩❤️

Lisa MatzenbachLocal Guide · 15 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice to have a chance for my dogs to try out before boarding

  • Services: Dog boarding
Response from the owner · 3 weeks ago

Lisa, thanks so much for the kind review. Yes, we found it extremely useful to make sure your pet is comfortable in our surroundings before commitment. It makes it much better for all parties to have that assurance. Thanks for choosing The Dog Stop! Keep those tails wagging! 🐕❤️

Clint Raymond3 reviewsTotal number of Google reviews Clint has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came to the area for daughter's wedding and I needed to have somewhere for my dogs to go for the couple days of my visit. This place made everything easy. They did great job with my two boys and even had them all washed up and ready for our long trip home to Az.

  • Price assessment: Not sure
  • Services: Dog grooming, Dog boarding
Response from the owner · 3 months ago

We're thrilled to hear that your two boys had a great stay with us during your daughter's wedding! We hope to welcome you and your furry family members back to The Dog Stop - The Colony whenever you're in the area again! Safe travels!

Valerie Araujo4 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I really appreciate how the groomer took extra care in grooming our doodle. She is very detailed & informed me about all she did with our boy. And I love the cute Halloween bow tie on his neck when all was done. Highly recommend Dog Stop for all your pet needs!

  • Price assessment: Great price
  • Services: Dog grooming
Response from the owner · a month ago

Thanks Valerie! We love having your boy here for a grooming. We're so glad you loved the fun touch we like to add to our clients, like the bowtie. Did you know we have a new referral program? You can earn up to $150 for day care and coarding services for referring a friend. This link takes you there: https://forms.gle/6sij3UE8xRJmMnyA8 We can't wait to see you and your fur baby again soon! 🐶❤️

srijeet PokhrelLocal Guide · 22 reviewsTotal number of Google reviews srijeet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

To expensive Was not good service I will never go They did not take proper care of my dof

  • Price assessment: Overpriced
  • Services: Dog daycare
Response from the owner · a month ago

Hi Srijeet, we're disappointed to see this review, particularly because of the extensive efforts our team made to safely care for Venom during his stay. During his stay, Venom displayed significant protective and guarding behaviors toward multiple members of our team. When we contacted you about the situation and asked whether he could be picked up, you let us know that wasn't possible and advised us to simply feed him until pickup. Instead, our team adjusted our handling procedures and found a safe alternative that allowed us to continue providing Venom with care, space, bathroom opportunities, and attention while also protecting our staff. We even accommodated an additional night at your request. It was only after these incidents occurred that we were informed of Venom's history of protective behavior around his person. Information regarding known guarding or protective behaviors is extremely important and needs to be disclosed prior to a stay so that we can make appropriate decisions for the safety of the dog and the people caring for them. We stand behind the care our team provided Venom and the considerable effort they made to safely accommodate his needs.

Anta'nia Haywood3 reviewsTotal number of Google reviews Anta'nia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience! Everyone was friendly and welcoming and my dog had a great time. I like how attentive they are and how they kept me updated with how her meet & great/daycare experience went. I also like that they have live footage so I can check on her anytime.

Response from the owner · a month ago

Thank you so much, Anta'nia! 💕 Cali was such a sweetheart and did amazing with us! We loved getting to know her and seeing her settle right into daycare. She definitely earned that “daycare expert” title 😂🐾 We’re so glad you enjoyed being able to check in on her throughout the day too. We can’t wait to have Cali back for more fun!

Samantha Ponthieux1 reviewTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My small senior dog has had some bad experiences with other dogs, so he’s pretty nervous around new dogs. With his history, combined with being a senior dog going to daycare for the first time, I was worried he wouldn’t handle it well. The staff at The Dog Stop were caring and attentive as I explained my dog’s history and his anxiety around other dogs. They didn’t make me feel silly for worrying about him, and reassured me that they would take good care of him. And it went great! I was able to check in on him via the live camera feed, and I got good feedback from staff when I picked him up later. I am thrilled to find a place I can trust to take good care of my little senior boy while he socializes and becomes more confident around other dogs. We will definitely be back, and I would happily recommend The Dog Stop to other pet parents.

Response from the owner · Edited a month ago

Samantha, thank you so much for sharing this. ❤️ We know how much trust it takes to leave Max with us, especially knowing his history and that this was his very first daycare experience. We were so proud of him! He took everything at his own pace, spent some time wandering around and checking things out, and seemed perfectly content just doing his own little senior-gentleman thing. 🥹 We're especially happy that you felt heard and reassured by our team. Every dog is different, and Max doesn't have to be the life of the party to have a successful daycare day. We'll continue letting him build confidence and enjoy his time with us in whatever way feels right for him. We can't wait to see our little old man again! ❤️🐾

Marcia BrayLocal Guide · 28 reviewsTotal number of Google reviews Marcia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been bringing my maltipoo here since she was a pup and she gets so excited every month when it's time for her to get groomed. Everyone is so warm and welcoming. I wouldn't trust anyone else with my sweet girl. I highly recommend them.

  • Services: Dog grooming
Response from the owner · a month ago

Thanks so much, Marcia! We appreciate your kind words and trust in us. We can't wait to welcome you and your sweet girl back to The Dog Stop - The Colony!

The Dog Stop - The Colony on Google Maps →

Business details