Dog day care center · The Colony, TX · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%95+13.4Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 46 nursing homesiPosition by Experts Score among all companies we track in this category. · better than 84%
4.9★★★★★168 Google reviews · 24 photos
97%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Dog Stop 4.9 out of 5 based on 168 reviews, with the owner responding to 99 percent of them. Customers frequently praise the facility's cleanliness, friendly staff, and detailed communication, including daily reports and access to live camera footage for daycare and boarding guests. Services such as grooming and VIP suites are highlighted for their attentiveness to individual pet needs. However, a small number of low-star reviews cite high pricing, perceived lack of transparency regarding group placement, and unprofessional staff behavior as recurring criticisms.
Google rating: 4.9 out of 5 from 168 reviews (97% five-star).
Reviews on this page: 168 Google reviews (130 with written comments, 23 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 28, 2026.
Service: Nursing Home serving The Colony, Texas.
Data from Google, last updated October 31, 2026.
Score profile vs other nursing homes
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
The Dog Stop - The ColonyNursing Homes median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Dog Stop - The Colony: 91/100 on this factor. Category median: 83.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Dog Stop - The Colony: 88/100 on this factor. Category median: 73.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 87.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Dog Stop - The Colony: 95/100 on this factor. Category median: 85.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Dog Stop - The Colony: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Dog Stop - The Colony: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
4.9of 5
5 stars16397%
4 stars21%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 130 written reviews
98%praise
Praise17498%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3341%
Reasonable4354%
Overpriced34%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7341%
Quality & results3721%
Would recommend2816%
Honesty & trust148%
Communication137%
Speed & response63%
Price & value63%
What customers talk about
We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…stomer service and deserves a raise thank you so much for her she's a sweet heart 💖…”
“They did great job with my two boys and even had them all washed up and ready for our long trip home to Az.”
“I highly recommend placing your pet at the Dog Stop.”
“I am thrilled to find a place I can trust to take good care of my little senior boy while he socializes and becomes more confident around other dogs.”
“I like how attentive they are and how they kept me updated with how her meet & great/daycare experience went.”
“Kristi is fast and listens to what your preferences are.”
“It’s all worth it!”
People customers mention
Sarah5 reviews
Daycare3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Dog Stop - The Colony for 3 kinds of job. Pick one to see what they paid and said.
DDiyana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Kia was very welcoming while entering and assisting me to all of my inquiries about dogs and what they like and need for the Pitbull my friend has she is exceeding excellence and customer service and deserves a raise thank you so much for her she's a sweet heart 💖
Great priceService not listed
CConnieLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We have arrived here while on vacation. We needed a good place to leave our dog during the day. I am happy to say we found the perfect dog care center. The staff is extra friendly and caring towards our dog. The area is clean and you can tell the staff loves what they do. I highly recommend placing your pet at the Dog Stop.
CClint3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I came to the area for daughter's wedding and I needed to have somewhere for my dogs to go for the couple days of my visit. This place made everything easy. They did great job with my two boys and even had them all washed up and ready for our long trip home to Az.
Not sureDog groomingDog boarding
VValerie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I really appreciate how the groomer took extra care in grooming our doodle. She is very detailed & informed me about all she did with our boy. And I love the cute Halloween bow tie on his neck when all was done. Highly recommend Dog Stop for all your pet needs!
Great priceDog grooming
SsrijeetLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
To expensive
Was not good service
I will never go
They did not take proper care of my dof
OverpricedDog daycare
AAnta'nia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience! Everyone was friendly and welcoming and my dog had a great time. I like how attentive they are and how they kept me updated with how her meet & great/daycare experience went. I also like that they have live footage so I can check on her anytime.
Kia was very welcoming while entering and assisting me to all of my inquiries about dogs and what they like and need for the Pitbull my friend has she is exceeding excellence and customer service and deserves a raise thank you so much for her she's a sweet heart 💖
Price assessment: Great price
Services: Service not listed
Response from the owner · a day ago
We really appreciate the kind words and are passing the thoughts over to Kia. She will be delighted to hear this. Thank you so much for choosing The Dog Stop as a potential spot for your friends pup! We are here when you are ready. Thanks and we look forward to hearing from you again soon. 🐶❤️
M
Monica generoso8 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
We have arrived here while on vacation. We needed a good place to leave our dog during the day. I am happy to say we found the perfect dog care center. The staff is extra friendly and caring towards our dog. The area is clean and you can tell the staff loves what they do. I highly recommend placing your pet at the Dog Stop.
Response from the owner · 3 weeks ago
Connie, we're flattered! And we're so glad you found us during your stay. Thank you for leaving us a raving, tail wagging great review. We hope you'll return with you fur baby again soon! 🐩❤️
L
Lisa MatzenbachLocal Guide · 15 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Nice to have a chance for my dogs to try out before boarding
Services: Dog boarding
Response from the owner · 3 weeks ago
Lisa, thanks so much for the kind review. Yes, we found it extremely useful to make sure your pet is comfortable in our surroundings before commitment. It makes it much better for all parties to have that assurance. Thanks for choosing The Dog Stop! Keep those tails wagging! 🐕❤️
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Clint Raymond3 reviewsiTotal number of Google reviews Clint has written across all businesses on Google Maps, not just this one.
I came to the area for daughter's wedding and I needed to have somewhere for my dogs to go for the couple days of my visit. This place made everything easy. They did great job with my two boys and even had them all washed up and ready for our long trip home to Az.
Price assessment: Not sure
Services: Dog grooming, Dog boarding
Response from the owner · 3 months ago
We're thrilled to hear that your two boys had a great stay with us during your daughter's wedding! We hope to welcome you and your furry family members back to The Dog Stop - The Colony whenever you're in the area again! Safe travels!
V
Valerie Araujo4 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
I really appreciate how the groomer took extra care in grooming our doodle. She is very detailed & informed me about all she did with our boy. And I love the cute Halloween bow tie on his neck when all was done. Highly recommend Dog Stop for all your pet needs!
Price assessment: Great price
Services: Dog grooming
Response from the owner · a month ago
Thanks Valerie! We love having your boy here for a grooming. We're so glad you loved the fun touch we like to add to our clients, like the bowtie. Did you know we have a new referral program? You can earn up to $150 for day care and coarding services for referring a friend. This link takes you there: https://forms.gle/6sij3UE8xRJmMnyA8
We can't wait to see you and your fur baby again soon! 🐶❤️
S
srijeet PokhrelLocal Guide · 22 reviewsiTotal number of Google reviews srijeet has written across all businesses on Google Maps, not just this one.
To expensive
Was not good service
I will never go
They did not take proper care of my dof
Price assessment: Overpriced
Services: Dog daycare
Response from the owner · a month ago
Hi Srijeet, we're disappointed to see this review, particularly because of the extensive efforts our team made to safely care for Venom during his stay.
During his stay, Venom displayed significant protective and guarding behaviors toward multiple members of our team. When we contacted you about the situation and asked whether he could be picked up, you let us know that wasn't possible and advised us to simply feed him until pickup. Instead, our team adjusted our handling procedures and found a safe alternative that allowed us to continue providing Venom with care, space, bathroom opportunities, and attention while also protecting our staff. We even accommodated an additional night at your request.
It was only after these incidents occurred that we were informed of Venom's history of protective behavior around his person. Information regarding known guarding or protective behaviors is extremely important and needs to be disclosed prior to a stay so that we can make appropriate decisions for the safety of the dog and the people caring for them.
We stand behind the care our team provided Venom and the considerable effort they made to safely accommodate his needs.
A
Anta'nia Haywood3 reviewsiTotal number of Google reviews Anta'nia has written across all businesses on Google Maps, not just this one.
Great experience! Everyone was friendly and welcoming and my dog had a great time. I like how attentive they are and how they kept me updated with how her meet & great/daycare experience went. I also like that they have live footage so I can check on her anytime.
Response from the owner · a month ago
Thank you so much, Anta'nia! 💕 Cali was such a sweetheart and did amazing with us! We loved getting to know her and seeing her settle right into daycare. She definitely earned that “daycare expert” title 😂🐾 We’re so glad you enjoyed being able to check in on her throughout the day too. We can’t wait to have Cali back for more fun!
S
Samantha Ponthieux1 reviewiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
My small senior dog has had some bad experiences with other dogs, so he’s pretty nervous around new dogs. With his history, combined with being a senior dog going to daycare for the first time, I was worried he wouldn’t handle it well. The staff at The Dog Stop were caring and attentive as I explained my dog’s history and his anxiety around other dogs. They didn’t make me feel silly for worrying about him, and reassured me that they would take good care of him. And it went great! I was able to check in on him via the live camera feed, and I got good feedback from staff when I picked him up later. I am thrilled to find a place I can trust to take good care of my little senior boy while he socializes and becomes more confident around other dogs. We will definitely be back, and I would happily recommend The Dog Stop to other pet parents.
Response from the owner · Edited a month ago
Samantha, thank you so much for sharing this. ❤️ We know how much trust it takes to leave Max with us, especially knowing his history and that this was his very first daycare experience. We were so proud of him! He took everything at his own pace, spent some time wandering around and checking things out, and seemed perfectly content just doing his own little senior-gentleman thing. 🥹
We're especially happy that you felt heard and reassured by our team. Every dog is different, and Max doesn't have to be the life of the party to have a successful daycare day. We'll continue letting him build confidence and enjoy his time with us in whatever way feels right for him. We can't wait to see our little old man again! ❤️🐾
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Marcia BrayLocal Guide · 28 reviewsiTotal number of Google reviews Marcia has written across all businesses on Google Maps, not just this one.
I've been bringing my maltipoo here since she was a pup and she gets so excited every month when it's time for her to get groomed. Everyone is so warm and welcoming. I wouldn't trust anyone else with my sweet girl. I highly recommend them.
Services: Dog grooming
Response from the owner · a month ago
Thanks so much, Marcia! We appreciate your kind words and trust in us. We can't wait to welcome you and your sweet girl back to The Dog Stop - The Colony!