iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%87+24.6Replies to reviews 8%100+8.2Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 49 bakeriesiPosition by Experts Score among all companies we track in this category. · better than 83%
4.9★★★★★436 Google reviews · 24 photos
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Enchanted Oven 4.9 out of 5 stars based on 436 reviews, with the owner responding to all feedback. Customers frequently praise the fresh, authentic Japanese pastries and savory buns, noting friendly staff and efficient service for custom cake orders. Recurring criticisms include small portion sizes relative to prices, occasional dry or overcooked items, and isolated instances of unhelpful or rude interactions at the counter.
Google rating: 4.9 out of 5 from 436 reviews (94% five-star).
Reviews on this page: 436 Google reviews (353 with written comments, 78 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 31, 2026.
Service: Bakery serving Westminster, Colorado.
Data from Google, last updated November 1, 2026.
Score profile vs other bakeries
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
The Enchanted OvenBakeries median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Enchanted Oven: 85/100 on this factor. Category median: 72.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Enchanted Oven: 87/100 on this factor. Category median: 77.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Enchanted Oven: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Enchanted Oven: 100/100 on this factor. Category median: 31.A
100
Bar = this company · dark tick = category median.
Star ratings
436 Google reviews we collected
4.9of 5
5 stars40894%
4 stars113%
3 stars72%
2 stars10%
1 star92%
Praise vs complaints
Phrases our text analysis found in 353 written reviews
95%praise
Praise23995%
Complaints125%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14457%
Would recommend4418%
Speed & response229%
Quality & results187%
Price & value166%
Communication62%
Honesty & trust10%
What customers talk about
We read 353 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They delivered to our venue in Niwot and the buns were still nice and warm when they arrived.”
“The staff was extremely apologetic and understanding, and went SO far above and beyond to make it right that i couldn't possibly recommend them more.”
“Would not recommend”
“…d have gotten more, because our guests loved them and they were gone within minutes.…”
“Amazing service, the woman in the front was so sweet!”
“We really wanted to love this place but unfortunately our velvet cream cheese cake was awful.”
“I was looking for an affordable and high-quality wedding cake bakery, and I found The Enchanted Oven through a Google search.”
“My only negative opinion would be that it's little pricey and the portion size is pretty small.”
“There was a lot of back and forth communication over email about the process, and because of that, in the end there ended up being a bit of a miscommu…”
“I honestly cannot give this bakery enough stars.”
People customers mention
Japanese39 reviews
Denver9 reviews
Broomfield6 reviews
Japan6 reviews
Wednesdays6 reviews
Hawaiian5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HHannah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
Someone I knew recommended me The Enchanted Oven to get some cakes for a graduation event, and it was amazing! Service was exceptional and the cakes were delicious. The Tiramisu cake and the Strawberry Vanilla/Shortcake were so good and received so much praise at the event. Will definitely be coming back!!!
RRobertLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
We got our wedding cake from here, and were thrilled with the end result. We got the matcha tiramisu cake, and they changed the frosting colors and pattern per our request. The cake was delicious as well as beautiful. We also ordered a couple boxes of curry, pork, and custard buns as appetizers, and should have…
RRobLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Beef curry buns and pork buns are the most delicious things ever. Everything else is delicious too. But the buns have my heart.
BBlade7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ordered the chocolate New York Style cheesecake and it was outrageously good. The staff were easy to deal with and quick to answer any questions. Their other goods are also delicious and fresh.
BBryannaLocal Guide · 130 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★
Tried a few different items(2 cakes, tiramisu, pork bun, curry bun).
The cake slices were incredibly tiny, expensive, then tasted like cake from a can. It was so dry and had no flavor or sweetness. The buns were delicious but $7 for one small bun is a bit much. The tiramisu…again tiny and had the flavorless cake…
FFernanda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
Despite there being only one other person in the bakery when we walked in, the cashier seemed like she didn't want us there. She had a bad attitude when we asked questions, and even after we made a comment about her seeming annoyed by our presence, she made no effort to change that or improve our experience. Overall, a bad experience. Would not recommend
Someone I knew recommended me The Enchanted Oven to get some cakes for a graduation event, and it was amazing! Service was exceptional and the cakes were delicious. The Tiramisu cake and the Strawberry Vanilla/Shortcake were so good and received so much praise at the event. Will definitely be coming back!!!
Order type: Take out
Meal type: Other
Response from the owner · 15 hours ago
Thank you so much for the wonderful review! We’re honored that you chose The Enchanted Oven for such a special occasion. ❤️ We’re thrilled that the Tiramisu and Strawberry Vanilla cakes were a hit at the celebration! It means a lot to us that you enjoyed both the cakes and our service. Congratulations to the graduate, and we look forward to baking for you again! 😊
R
Robert MacFarlandLocal Guide · 14 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
We got our wedding cake from here, and were thrilled with the end result. We got the matcha tiramisu cake, and they changed the frosting colors and pattern per our request. The cake was delicious as well as beautiful. We also ordered a couple boxes of curry, pork, and custard buns as appetizers, and should have gotten more, because our guests loved them and they were gone within minutes. They delivered to our venue in Niwot and the buns were still nice and warm when they arrived.
Order type: Delivery
Recommended dishes: Wedding Cake, Cream Puff
Response from the owner · 6 days ago
Thank you so much for letting us be part of your special day! ❤️ We're thrilled that you and your guests loved the cake and other goodies and we hope we can make more for you again soon! 😊 We wish you both a lifetime of happiness, love, and many more delicious treats! 💕🎂🥟
R
Rob StewardsonLocal Guide · 40 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Beef curry buns and pork buns are the most delicious things ever. Everything else is delicious too. But the buns have my heart.
Response from the owner · 3 weeks ago
Thank you so much for your kind words! ❤️ It makes us so happy to know you enjoy the beef curry buns and pork buns so much. We’ll keep baking and steaming those delicious buns just for you! Thank you for your support, and we hope to see you again soon! 😊
B
Blade Barbagallo7 reviewsiTotal number of Google reviews Blade has written across all businesses on Google Maps, not just this one.
Ordered the chocolate New York Style cheesecake and it was outrageously good. The staff were easy to deal with and quick to answer any questions. Their other goods are also delicious and fresh.
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review! We’re thrilled to hear that you enjoyed the chocolate New York-style cheesecake—it’s great to know it was outrageously good! 😊 We’re also happy that our staff could answer your questions and make your experience easy and enjoyable. We really appreciate your support and hope to see you again soon!
B
Bryanna RiceLocal Guide · 130 reviewsiTotal number of Google reviews Bryanna has written across all businesses on Google Maps, not just this one.
Tried a few different items(2 cakes, tiramisu, pork bun, curry bun).
The cake slices were incredibly tiny, expensive, then tasted like cake from a can. It was so dry and had no flavor or sweetness. The buns were delicious but $7 for one small bun is a bit much. The tiramisu…again tiny and had the flavorless cake inside.
I wanted to be so excited cause I waited a while to try…but the portion size, price, and lack of sweetness is off putting. 😞
Staff was friendly and bakery atmosphere was cute.
Response from the owner · a month ago
Thank you for giving us a try and for taking the time to share such detailed feedback. We’re glad you enjoyed the buns and found our staff friendly and the atmosphere welcoming, but we’re sorry the cakes and tiramisu didn’t meet your expectations.
We understand that portion size, price, and flavor all play a big part in the overall experience, and we appreciate you pointing these things out. We’re disappointed we didn’t deliver the experience you were hoping for after waiting to visit us, but we’re grateful for your honest feedback and will take it to heart.
F
Fernanda Baeza5 reviewsiTotal number of Google reviews Fernanda has written across all businesses on Google Maps, not just this one.
Despite there being only one other person in the bakery when we walked in, the cashier seemed like she didn't want us there. She had a bad attitude when we asked questions, and even after we made a comment about her seeming annoyed by our presence, she made no effort to change that or improve our experience. Overall, a bad experience. Would not recommend
Response from the owner · a month ago
We’re very sorry to hear that you had this experience. We want everyone who visits our bakery to feel welcome and comfortable, and it’s disappointing to hear that we fell short. Your feedback about the interaction is important to us, and we’ll be discussing it with our team. Thank you for bringing this to our attention, and we sincerely apologize for the unpleasant experience.
J
Jenna AlkumeidyLocal Guide · 70 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
The food here is so, so good! We probably eat here at least once a week. All the staff are friendly and helpful. A great spot!
Response from the owner · a month ago
Thank you so much for the kinds words! ❤️ We’re thrilled to hear that you enjoy the food enough to make us a weekly stop! It means a lot to know that you’ve had such great experiences with our staff, too. We truly appreciate your support and look forward to seeing you again soon!
S
Summer Fritz7 reviewsiTotal number of Google reviews Summer has written across all businesses on Google Maps, not just this one.
Visited from Jersey and was so impressed!!!!
So fresh, unique & authentic.
Everything freshly made on site, the staff is so knowledgeable, friendly & passionate.
A must try in your travels ✈️
Order type: Take out
Meal type: Other
Price per person: $10–20
Wait time: No wait
Response from the owner · a month ago
Thank you so much for your kind words! ❤️ We’re glad that you found us during your visit and enjoyed your treats. It means so much to hear that our passion and love for what we do comes through. We hope you’ll visit us again the next time you’re in Colorado! ✈️🍰🥐
V
Vanessa Zuckerman2 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
I got a black forest cake for my friend a while back and had to come back. The yuzu mochi donut and chocolate raspberry croissant were delicious as well! Very friendly staff and cute shop.
Response from the owner · a month ago
Thank you so much for coming back to see us! We’re thrilled that you enjoyed the Black Forest cake and decided to return for more treats. 😊 Thank you for the kind words about our staff and shop, and we hope to see you again soon! 🍰🍩🥐❤️
R
Richard LeeLocal Guide · 34 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
The kuign amann and pork belly buns are so good! I'm grateful for my new Wednesday and Sunday ritual. Keep it up!
Response from the owner · a month ago
Thank you so much for the wonderful review! We’re thrilled to hear that you’re enjoying the kouign-amann and pork belly buns—and we absolutely love being part of your new Wednesday and Sunday ritual! 😊 We’ll do our best to keep the goodies coming. 🥐🥟❤️
