Frank ElliottLocal Guide · 7 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKept me from buying a new
The Fix in Walmart Maplewood
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%94+26.5Replies to reviews 8%100+8.2Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 47 ipad screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 72%
4.9 ★★★★★ 970 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
The Fix in Walmart Maplewood at a glance
Google reviewers rate the shop 4.9 out of 5 based on 970 reviews, noting that the owner responds to 99 percent of feedback. Customers frequently praise the fast turnaround, clear communication, and helpful staff who often resolve issues within minutes. While many highlight the affordable pricing and professional demeanor, low-star reviews cite recurring problems with faulty replacement screens, battery drain, and inconsistent pricing or warranty policies.
- Google rating: 4.9 out of 5 from 970 reviews (96% five-star).
- Reviews on this page: 970 Google reviews (713 with written comments, 53 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 24, 2026.
- Service: iPad Screen Repair Service serving Ellisville, Missouri.
Data from Google, last updated October 28, 2026.
Score profile vs other ipad screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Fix in Walmart Maplewood: 94/100 on this factor. Category median: 91.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Fix in Walmart Maplewood: 94/100 on this factor. Category median: 89.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Fix in Walmart Maplewood: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Fix in Walmart Maplewood: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
970 Google reviews we collected
- 5 stars93496%
- 4 stars253%
- 3 stars20%
- 2 stars30%
- 1 star61%
Praise vs complaints
Phrases our text analysis found in 713 written reviews
- Praise76598%
- Complaints122%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude24431%
- Speed & response20927%
- Quality & results16721%
- Price & value8411%
- Would recommend517%
- Communication142%
- Honesty & trust81%
What customers talk about
We read 713 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great and fast help and quality, Kajn was really helpful and fixed our phone in 10 minutes highly recommend this establishment!”
“Was a pretty quick fix and great customer service from Khan”
“iPhone 15 Pro unresponsive screen repaired in less than 30 minutes after walking in, straightforward and fantastic service”
“Khan is so nice and explains the process of everything so kindly , i love the service and detail oriented work.”
“I get back my tablet looks horrible it’s nail glue coming out of every side.”
“Came in this morning and was attended very quickly with an affordable price.”
“For $250, I feel completely ripped off.”
“Highly recommend, great coustumer service, and patience.”
“Horrible customer service I do not recommend this place 😒”
“Ahmet is a very professional, fast, great communication.”
“Ahmet took care of us and was quick, transparent, and reasonably priced- will be going back for any future repairs!”
People customers mention
- Ahmet 22 reviews
- Samsung 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jonathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great and fast help and quality, Kajn was really helpful and fixed our phone in 10 minutes highly recommend this establishment!
Immanuel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had my phone worked on today and it was fixed. Unfortunately there was other issues. So, I took the phone back and asked for them to troubleshoot it, they fixed those issues too. Highly recommend, great coustumer service, and patience.
Samira1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
PREFECT , I loved the service! It was the best! Very much appreciated! ^^ Happy customers.
AprilLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I thought i had to get a new phone until my 17yr old daughter told me about this place. Im very very happy I did.
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Super helpful and friendlysales tech. Found just what l needed that l thought would really be hard to find. I will be back!
Aimee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Khan was fantastic! Phone was fixed in amatter of literal minutes!(screen was destroyed completely) I definitely recommend THE FIX in Maplewood Walmart! Thank you so much for the great customer service Khan!!!!
Photos
Customer reviews
4.9 ★★★★★ 970 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Thomas Hill1 reviewTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKhan has been nice and helpful
Makayla Booth1 reviewTotal number of Google reviews Makayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was good I loved it
Tracy Hall4 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were nice and polite and also fast service.
Response from the owner · a year ago
Thank you! 😊 We’re so glad you had a smooth and pleasant experience with our team — fast and friendly is what we aim for! 🙌📱💙
Jonathan Sánchez4 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat and fast help and quality, Kajn was really helpful and fixed our phone in 10 minutes highly recommend this establishment!
sectigerfanLocal Guide · 16 reviewsTotal number of Google reviews sectigerfan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service$ very knowledgeable. !
Monti McShan7 reviewsTotal number of Google reviews Monti has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service! Clear communication! & FAST! highly recommend!
Aniyah Ross1 reviewTotal number of Google reviews Aniyah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally nice and helped me with what needed
Nick La6 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally quick, professional, and kind
Debra Peppers1 reviewTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful and courteous. Pleasureable service!
Business details
- Address: 1900 Maplewood Commons Dr, Maplewood, MO 63143
- Phone: (314) 309-9940
- Website: thefixsolutions.com
- Service area: Ellisville, MO