Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

The Fix - Walmart Manchester logo

The Fix - Walmart Manchester

Mobile phone repair shop · Ellisville, MO · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%90+25.4Replies to reviews 8%100+8.2Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 47 ipad screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 59%
4.9 ★★★★★ 455 Google reviews · 24 photos
97%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Sep 2026latest review
📞 Call (314) 333-1298Request a call backWebsite ↗

The Fix - Walmart Manchester at a glance

Google reviewers rate The Fix 4.9 out of 5 based on 455 reviews, with the owner responding to all feedback. Customers frequently highlight fast repair times, friendly staff, and reasonable pricing for services like screen protector installation and battery replacement. While most praise the convenient location and helpful service, a small number of low-star reviews criticize high prices, poor quality parts, and limited technical capability for computer repairs.

  • Google rating: 4.9 out of 5 from 455 reviews (97% five-star).
  • Reviews on this page: 455 Google reviews (324 with written comments, 20 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: September 30, 2026.
  • Service: iPad Screen Repair Service serving Ellisville, Missouri.

Data from Google, last updated October 28, 2026.

Score profile vs other ipad screen repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction91Reliability90Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 91 (median 91)Reliability: 90 (median 89)Momentum: 100 (median 100)Replies to reviews: 100 (median 90)
The Fix - Walmart ManchesteriPad Screen Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Fix - Walmart Manchester: 91/100 on this factor. Category median: 91.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Fix - Walmart Manchester: 90/100 on this factor. Category median: 89.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Fix - Walmart Manchester: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Fix - Walmart Manchester: 100/100 on this factor. Category median: 90.A
100

Bar = this company · dark tick = category median.

Star ratings

455 Google reviews we collected

  • 5 stars44197%
  • 4 stars61%
  • 3 stars10%
  • 2 stars00%
  • 1 star72%

Praise vs complaints

Phrases our text analysis found in 324 written reviews

  • Praise37798%
  • Complaints92%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11129%
  • Quality & results8422%
  • Speed & response7820%
  • Would recommend5113%
  • Price & value4111%
  • Honesty & trust154%
  • Communication62%

What customers talk about

We read 324 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I really appreciate how carefully and professionally they handled everything.”
  • “Excellent service, competent repair, and competitive pricing”
    “…would like the kick stand but you can’t charge on a magnetic charger poor quality and high prices not using their services again…”
  • “Very fast repair and I am very satisfied with their service.”
  • “Very helpful and friendly would recommend good prices too!”
    “Cannot recommend any higher!”
  • “Excellent customer service and reasonable price at the convenient location.”
    “Over the market price for all phone services and quality is utterly bad.”
  • “Yet here I am leaving a review for such great, timely, reasonable, and honest service.”
  • “She gave clear explanations as to what I needed to do to improve my battery health.”

People customers mention

  • Ann 7 reviews
  • Muhammad 6 reviews
  • Mohammed 3 reviews
  • Mohammad 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

VincentLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I came in to the Fix and miss Ann greet me well and very curtously helped me to fixed my screen protector on my phone. I am very happy to get helped and wanted to ThankYou the fix team for ease excess while you are shopping in Walmart.

Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My battery was badly swollen and they took really good care of it. I really appreciate how carefully and professionally they handled everything. Thank you for your good service.

Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mohammed is wonderful. He helped me for hours..did not give up and truly helped me !!! He is a wonderful person and employees. You are lucky to have him work for your company!!!

Luther3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Over the market price for all phone services and quality is utterly bad. Wouldn’t recommend this tech repair store

Customer photo from Luther's review
anthony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

All cheap iPhone batteries and china products. Recently changed my iPhone 14 Pro Max battery for 140$ didn’t even lasted for a month. Better go with original Apple care service. Won’t recommend this store.

Customer photo from anthony's reviewCustomer photo from anthony's review
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Helpful and quick when replacing my battery. Even gave me a discount! Definitely would recommend to anyone who’s having issues with their phone.

Compare with

Photos

Customer reviews

4.9 ★★★★★ 455 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Taisha C1 reviewTotal number of Google reviews Taisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good fast

Response from the owner · 3 weeks ago

Hi Taisha, Thank you so much! We’re so glad you had a great experience with us. We really appreciate your support!

Vincent ParisiLocal Guide · 14 reviewsTotal number of Google reviews Vincent has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came in to the Fix and miss Ann greet me well and very curtously helped me to fixed my screen protector on my phone. I am very happy to get helped and wanted to ThankYou the fix team for ease excess while you are shopping in Walmart.

Response from the owner · 4 weeks ago

Hi Vincent, thank you so much for your kind review.We’re glad Ann was able to help you with your screen protector. We really appreciate your support and hope to see you again!

Terry Stradley2 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My battery was badly swollen and they took really good care of it. I really appreciate how carefully and professionally they handled everything. Thank you for your good service.

Response from the owner · a month ago

Hi Terry, Thank you so much for your kind review! Ann is truly excellent at what she does, and we’re sure she handled your battery issue with great care and expertise. We really appreciate your trust and are happy we could help!

a smith1 reviewTotal number of Google reviews a has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very fast repair and I am very satisfied with their service. 100% recommended.

Response from the owner · a month ago

Hi Smith, Thank you so much for your kind review! We’re glad you’re happy with our fast service. We truly appreciate your recommendation and look forward to helping you again!

Bharath Kumar Tupakula3 reviewsTotal number of Google reviews Bharath has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good service

Response from the owner · 2 months ago

Hi Bharath.Thank you so much! 😊 We truly appreciate your support and are happy you had a great experience with us!

Cheryl Nicoletti2 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mohammed is wonderful. He helped me for hours..did not give up and truly helped me !!! He is a wonderful person and employees. You are lucky to have him work for your company!!!

Response from the owner · 2 months ago

Hi Cheryl, Thank you so much for your wonderful review! We’re very happy to hear that Muhammed took the time to help you and didn’t give up until everything was taken care of. We’re very lucky to have him on our team! We truly appreciate your kind words and your support. 🌟🌟🌟🌟🌟

Luther Jr3 reviewsTotal number of Google reviews Luther has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Over the market price for all phone services and quality is utterly bad. Wouldn’t recommend this tech repair store

Response from the owner · 2 months ago

Hi Luther, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide quality repairs at fair and competitive prices, and we stand behind our work. If there was an issue with your repair or service, we would appreciate the opportunity to inspect it and make things right. Please contact us directly so we can better understand your concerns and work toward a resolution.

anthony raj6 reviewsTotal number of Google reviews anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All cheap iPhone batteries and china products. Recently changed my iPhone 14 Pro Max battery for 140$ didn’t even lasted for a month. Better go with original Apple care service. Won’t recommend this store.

Response from the owner · 2 months ago

Hi Anthony, Thank you for your feedback. We're sorry to hear about your experience. We always stand behind our repairs and use the parts that customers choose and approve before the repair. If there was any issue with the battery, we would have been happy to inspect it and honor our warranty if applicable. Customer satisfaction is very important to us, and we encourage you to contact us directly so we can work toward a fair resolution.

China Willson1 reviewTotal number of Google reviews China has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best service

Response from the owner · 2 months ago

Hi Willson, Thank you for your amazing review! We're thrilled to hear you had the best service. Thank you for choosing The Fix in Walmart Manchester we truly appreciate your support and look forward to serving you again! 😊

lynn 11151 reviewTotal number of Google reviews lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This repair store is life saver. Very good customer service..

Response from the owner · 2 months ago

Hi Lynn, Thank you so much for your wonderful review! We're honored to hear we could be a lifesaver for you. At The Fix in Manchester, we always strive to provide fast, reliable repairs and excellent customer service. We truly appreciate your support and look forward to helping you again whenever you need us! 😊

The Fix - Walmart Manchester on Google Maps →

Business details