Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
Customers frequently praise the skilled, personalized care provided during deep tissue, Swedish, and prenatal massages, noting that therapists effectively address chronic pain and muscle tension. Recurring themes include the relaxing atmosphere, clean facilities, and the availability of yoga and meditation classes that foster a sense of community. One criticism involves a negative experience with phone communication during a last-minute reschedule, where a customer felt reprimanded for not canceling earlier.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
207 Google reviews we collected
Phrases our text analysis found in 178 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend her, a very personable and calm therapist!”
“Donna on the phone was sooo nice and Eunice my massage therapist was excellent.”
“I had a specific GI complaint that he addressed throughout the session which he explained thoroughly.”
“The massage with Forrest was the worst massage I've ever experienced.”
“The therapist was highly skilled and responsive to my needs.”
“She listened to exactly what my challenges were and helped alleviate the discomfort I'd been feeling.”
“…chi) and after that buying the five- or ten-class pass which is very reasonable.…”
“Samela has such a warm, genuine, and calming presence.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Gentle Place Massage & Yoga for 1 kind of job. Pick one to see what they paid and said.
Just recently discovered this place and had an excellent massage. The therapist was highly skilled and responsive to my needs. Would highly recommend.
Had a wonderful massage from Rachael at Gentle Place. She's an excellent massage therapist - been seeing her for several years. She knows how to find my knots and tight muscles, and assist with destressing. I've had a few sports injuries over the years (mostly overuse from running and tennis) and Rachael knows how to work those sore areas.
Such a great place and so relaxing. Donna on the phone was sooo nice and Eunice my massage therapist was excellent. I will def be back and the place smells so good.
Cynthia was so sweet and kind, a great listener and made sure she understood my body and any injuries. She was so thoughtful and checked in a few times to make sure everything felt okay. Her massage was thorough and very relaxing! Highly recommend her, a very personable and calm therapist!
I love this place for all their classes and activities, a great community, and always a fantastic massage with Nicole!
Wonderful place and people. Each therapist that I've worked with here has been incredible. I highly recommend The Gentle Place!
| Job | Reviews | Category typical |
|---|---|---|
| Group lessons | 3 | — |
5.0 ★★★★★ 207 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Nicole gives a wonderful restorative massage-
Thank you Claire! I am so glad you felt restored! :)
Just recently discovered this place and had an excellent massage. The therapist was highly skilled and responsive to my needs. Would highly recommend.
We are so glad you found us, Terry, and that you enjoyed your massage with Kat! We hope to see you again soon!
Had a wonderful massage from Rachael at Gentle Place. She's an excellent massage therapist - been seeing her for several years. She knows how to find my knots and tight muscles, and assist with destressing. I've had a few sports injuries over the years (mostly overuse from running and tennis) and Rachael knows how to work those sore areas.
Thank you, Steve, for leaving a 5 star review for Rachael. I'm so glad she has helped you... we are grateful to have her on our team!
Such a great place and so relaxing. Donna on the phone was sooo nice and Eunice my massage therapist was excellent. I will def be back and the place smells so good.
Thank you for all the positive feedback Jack! And I am so glad you enjoyed your massage with Eunice :) we look forward to seeing you back here again. Donna
Great massage, friendly staff.
Thanks for your review Nick. We are happy to have you and Linda in our community, and look forward to seeing you again soon!
Cynthia was so sweet and kind, a great listener and made sure she understood my body and any injuries. She was so thoughtful and checked in a few times to make sure everything felt okay. Her massage was thorough and very relaxing! Highly recommend her, a very personable and calm therapist!
Jodie, I am so glad that Cynthia's massage was both thorough and very relaxing! Thank you for the 5 star review and we hope to see you again!
I love this place for all their classes and activities, a great community, and always a fantastic massage with Nicole!
Thanks Katie! We are happy and grateful to have you as part of our community!
Nicole subbed for Sasha this week, and was excellent! Thank you
Thanks for the 5 star review Jeannie! We love seeing you!
Wonderful place and people. Each therapist that I've worked with here has been incredible. I highly recommend The Gentle Place!
Thank you, Shanton... we appreciate the review! We have wonderful clients too :)
I have had dozens of massages over the years due to chronic pain and tension, and The Gentle Place is the best I have found. The combination of work on problem areas and deep relaxation is truly priceless. The environment is peaceful and calm. It’s an oasis in the middle of Framingham. 10/10!
Jacqueline! We are so honored to be your Oasis, and to offer you pain relief and relaxation! Nothing makes me happier to hear :) Thank you for sharing your positive experience, and we look forward to seeing you again soon.
Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
