Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
The Gold Leash Pet Hotel & Daycare logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

The Gold Leash Pet Hotel & Daycare

Romeoville, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.9★ from 377 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Gold Leash Pet Hotel & Daycare is better than 87% of pet boarding facilities.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Gold Leash Pet Hotel & Daycare is better than 74% of pet boarding facilities.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Gold Leash Pet Hotel & Daycare is better than —% of pet boarding facilities.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Gold Leash Pet Hotel & Daycare is better than 100% of pet boarding facilities.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Gold Leash Pet Hotel & Daycare is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Gold Leash Pet Hotel & Daycare is better than 54% of pet boarding facilities.C
54

Reviews for your job

Customers hired The Gold Leash Pet Hotel & Daycare for 5 kinds of job.

The Gold Leash Pet Hotel & Daycare for dog grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Dog grooming”

Clayton10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have been taking our two German Shepherds here for a few years now and the Gold Leash is unlike anything we’ve ever used before. They are always accommodating and willing to go above and beyond for our dogs. If you are someone who is nervous with your dogs around other people or dogs, the Gold Leash is for you.…

Great priceOther pet boardingDog boarding with trainingDog grooming
Kathleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My pet was very well taken care of and I would highly recommend the Gold Leash to anyone needing boarding options.

Reasonable priceDog groomingDog boarding
Susanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am so happy I found The Gold Leash! I adopted a new puppy and did not want to leave him at home for long periods of time while at work. I also wanted him to get used to being around other dogs and people. The Gold Leash has been top notch since the first visit. Everyone I have had contact with is incredibly…

Great priceDog groomingDog daycare
Jordan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They have been awesome! We have lived all over the country the last 6 years with our dog and have used many different daycare/borders. The Gold Leash has been at the very top of our list! Our Dalmatian can be particular, but when we get out of the car he pulls us to get to their door and is excited to leave us…

Dog groomingDog boardingDog daycare
MLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are so grateful for the wonderful care our dog received during her 7-day stay in Naperville. Leaving your pet behind is never easy, but the daily updates and photos gave us complete peace of mind. She came home happy, healthy, and clearly well loved. Thank you to the entire team for treating her like family. We…

Dog groomingDog boardingDog daycare
Stacia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our dog, Corey, loves going to Gold Leash! She loves to play with other dogs and she gets plenty of attention from the staff. She always comes home happy after boarding! That is a huge plus for us because Corey is shy and anxious. Thank you Gold Leash! We know Corey is well taken care of when she is there.

Customer photo from Stacia's review
Reasonable priceDog groomingDog boarding
Dorothy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is a wonderful place for your pet.

Great priceDog groomingDog boarding
Marcia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly atmosphere. You can tell each person there tryly cares about your pup and the care they receive. Each time I came everyone had smiles and were ready to welcome your pup. My doggy came home happy and tired. Worked for me!

Reasonable priceDog groomingDog boarding
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are very pleased with the boarding and doggy daycare services at the Gold Leash. The employees really care about the animals - and we are especially happy when we see that Apiphanni is there! The puppy play groups have been a fantastic outlet for our puppy’s energy!

Reasonable priceOther pet boardingDog groomingDog daycare
Timothy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My dog, Tigger, knows where The Gold Leash is located and bolts in there with excitement and I become 2nd fiddle.

Reasonable priceDog groomingDog daycare

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dog daycare35—
Dog boarding27—
Dog grooming10—
Other pet boarding8—
Dog boarding with training3—

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