Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
The Gold Leash Pet Hotel & Daycare logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%54+3.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

The Gold Leash Pet Hotel & Daycare

Romeoville, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.9★ from 377 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Gold Leash Pet Hotel & Daycare is better than 87% of pet boarding facilities.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Gold Leash Pet Hotel & Daycare is better than 74% of pet boarding facilities.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Gold Leash Pet Hotel & Daycare is better than —% of pet boarding facilities.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Gold Leash Pet Hotel & Daycare is better than 100% of pet boarding facilities.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Gold Leash Pet Hotel & Daycare is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Gold Leash Pet Hotel & Daycare is better than 54% of pet boarding facilities.C
54

Reviews for your job

Customers hired The Gold Leash Pet Hotel & Daycare for 5 kinds of job.

The Gold Leash Pet Hotel & Daycare for other pet boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Other pet boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Other pet boarding”

karthikLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had never left my little one of four years at a dog day care before and was very nervous. But seeing how happy my little guy - who is himself a very mild mannered mini golden doodle - left me satisfied. In fact the experience left we wondering why I did not start boarding experience sooner. This was for a very…

Reasonable priceOther pet boarding
Clayton10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have been taking our two German Shepherds here for a few years now and the Gold Leash is unlike anything we’ve ever used before. They are always accommodating and willing to go above and beyond for our dogs. If you are someone who is nervous with your dogs around other people or dogs, the Gold Leash is for you.…

Great priceOther pet boardingDog boarding with trainingDog grooming
JulieLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent day care and boarding services! Was road tripping from Utah to Wisconsin with my 75 pound Labradoodle and needed to spend quality time with an elderly ill relative in Naperville. The staff were all so great even though we are not locals and a regular client. My pup got lots of playtime and exercise before…

Reasonable priceOther pet boardingDog daycare
Kevin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very comfortable leaving our morkie. Got pictures every nite .always happy and first time to ever board and she is 11. They were wonderful. Would do it again

Reasonable priceOther pet boarding
Diane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★

1/2 day of daycare with treats. First time there. My dog seemed to like it. Still waiting for the report of his day.

Reasonable priceOther pet boarding
DianaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I have 2 dogs that seven generations inbred from a backyard breeder. One is a fear biter. They have never been anywhere but our home. I went in person to ask about boarding and literally cried discussing Gus. I left feeling that Gus was being left with family. Everyone was so kind and when I went to pick them up…

Great priceOther pet boarding
RichLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I appreciated the videos, photos and notes on my Familiar cat, Flurff. Let me know they took good care of him a couple years back.

Reasonable priceOther pet boarding
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are very pleased with the boarding and doggy daycare services at the Gold Leash. The employees really care about the animals - and we are especially happy when we see that Apiphanni is there! The puppy play groups have been a fantastic outlet for our puppy’s energy!

Reasonable priceOther pet boardingDog groomingDog daycare

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 58%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dog daycare35—
Dog boarding27—
Dog grooming10—
Other pet boarding8—
Dog boarding with training3—

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