April Shipman
Review from Google · view on GoogleGreat service - easy to get quote and set up pick up appointment. Reasonable price, too.
Response from the owner · 15 hours ago
Thank you April for your kind review, It means a lot to us! God Bless 😇
The Good Shepard Junk Removal
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 61 stump removal servicesPosition by Experts Score among all companies we track in this category. · better than 63%
5.0 ★★★★★ 301 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review
The Good Shepard Junk Removal at a glance
Google reviewers rate The Good Shepard Junk Removal five stars based on 301 reviews, noting the owner responds to all feedback. Customers frequently cite punctuality, competitive pricing, and clear communication as key benefits, often highlighting same-day availability and thorough cleanup after removing items like furniture and appliances. One low-star review mentions a delay in arrival and poor communication during the pickup process, though this appears to be an isolated incident among the predominantly positive feedback.
- Google rating: 5.0 out of 5 from 301 reviews (99% five-star).
- Reviews on this page: 301 Google reviews (278 with written comments, 12 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 26, 2026.
- Service: Stump Removal Service serving Worcester, Massachusetts.
Data from Google, last updated October 27, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Good Shepard Junk Removal: 98/100 on this factor. Category median: 97.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Good Shepard Junk Removal: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Good Shepard Junk Removal: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Good Shepard Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Good Shepard Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
301 Google reviews we collected
- 5 stars29999%
- 4 stars10%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 278 written reviews
- Praise67699%
- Complaints71%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3360%
- Reasonable2240%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Speed & response18527%
- Would recommend13219%
- Staff & attitude12618%
- Price & value11517%
- Quality & results7711%
- Communication304%
- Honesty & trust183%
What customers talk about
We read 278 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They showed up on time, worked quickly, and cleaned up after removing the junk.”
“I recommend The Good Shepard Junk Removal company 100%!”
“…going back and forth with and how the entire situation went down and 5 stars means nothing if you treat someone like a fool and have us wait all day.…”
“We had a very very very big job, and they handled it with extreme care, professionalism, and they each had a great attitude!”
“The pricing is extremely reasonable - I will definitely be using them again and again.”
“Great service - easy to get quote and set up pick up appointment.”
“Great communication, great service they removed a large fridge from a third floor apartment quickly and cleanly.”
“James and Mike are honest guys; they even suggested a few things that I could do to reduce the price of the job which ended up saving me a ton of money.”
People customers mention
- James 28 reviews
- Shepherd 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Good Shepard Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
April15 hours ago★★★★★
Great service - easy to get quote and set up pick up appointment. Reasonable price, too.
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I recommend The Good Shepard Junk Removal company 100%! They showed up on time, worked quickly, and cleaned up after removing the junk. James and Mike are honest guys; they even suggested a few things that I could do to reduce the price of the job which ended up saving me a ton of money. I was happy with the whole…
Carolina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Called James with a very last-minute request. He got it taken care of in just a couple of hours. Super responsive and affordable. Thank you!
Nazita7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
James and his team are WONDERFUL!! We had a very very very big job, and they handled it with extreme care, professionalism, and they each had a great attitude! They moved all the junk out of a house we are selling (furniture, appliances, junk etc.) and they did it very quickly. They even swept and broomed the house…
Nathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
James came within an hour after I called him. Him and his team did an amazing job cleaning out my home, would recommend to anyone
Renee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I don’t usually go out of my way to do reviews, but these guys were awesome! I had a freezer filled with rotten meat. I told the good Shepherd my problem they came within two hours gave me a reasonable price cleaned up the mess. They were super polite and professional.. They could’ve taken advantage of how…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Junk removal | 40 | — |
| House & garage cleanouts | 33 | — |
| Furniture removal | 23 | — |
| Yard debris removal | 15 | — |
| Appliance removal & disposal | 11 | — |
| Trash removal & disposal | 9 | — |
| Construction debris removal | 4 | — |
| Donated goods pickup | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 301 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Cheryl Lapierre1 reviewTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent really good job and I would use them again .😀
Response from the owner · 6 days ago
Thank you for your kind words! We’re happy to hear you were pleased with our work and would choose us again. At The Good Shepard Junk Removal, we take pride in providing reliable junk removal service in Worcester, MA, helping customers clear unwanted items with ease. We appreciate your support and look forward to helping you again whenever you need a trusted local junk removal team!
Justin Karoway-Waterhouse1 reviewTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI recommend The Good Shepard Junk Removal company 100%! They showed up on time, worked quickly, and cleaned up after removing the junk. James and Mike are honest guys; they even suggested a few things that I could do to reduce the price of the job which ended up saving me a ton of money. I was happy with the whole experience and would definitely hire them again without reservation.
Response from the owner · a week ago
Thanks so much Justin for the kind review 😇 We try to help the community the best we can by offering clients the best options for junk removal, even if they aren't going to be using our company. Call us again anytime! GOD BLESS 🙏
Carolina8 reviewsTotal number of Google reviews Carolina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled James with a very last-minute request. He got it taken care of in just a couple of hours. Super responsive and affordable. Thank you!
Response from the owner · a week ago
Thanks so much for the review Carolina! You are very kind 😇 We try to take care of the job as quickly as the customer wants as we are OPEN 24/7 & OFFER SAME DAY SERVICE ❗️Call us again anytime rain or shine and The Good Shepard will arrive to take care of your project ASAP❗️ GOD BLESS 🙏
Nazita Gamini7 reviewsTotal number of Google reviews Nazita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJames and his team are WONDERFUL!! We had a very very very big job, and they handled it with extreme care, professionalism, and they each had a great attitude! They moved all the junk out of a house we are selling (furniture, appliances, junk etc.) and they did it very quickly. They even swept and broomed the house afterwards and left the house spotless. I cannot recommend them enough - they can handle it all!! The pricing is extremely reasonable - I will definitely be using them again and again. Thank you guys so much for all your help. This company is the best.
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback! We’re glad our team made such a big job easier and left the house clean and ready for its next chapter. At The Good Shepard Junk Removal, we take pride in providing careful, efficient, and affordable junk removal service in Worcester, MA. We truly appreciate your recommendation and look forward to helping you again whenever you need reliable local junk removal!
Nathan1 reviewTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJames came within an hour after I called him. Him and his team did an amazing job cleaning out my home, would recommend to anyone
Response from the owner · a month ago
Thank you for the kind works man, give us a call anytime. God Bless 🙏🇺🇸
Yoryina Philistin1 reviewTotal number of Google reviews Yoryina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice work
Response from the owner · Edited 4 weeks ago
Thank you working with you was a pleasure. God Bless 🙏🇺🇸🚛
Matthew1 reviewTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy experience was a 10/10 great workers
- Price assessment: Reasonable price
- Services: Yard debris removal, Junk removal
Response from the owner · 6 months ago
Thanks for your kind review Matt, we appreciate it greatly! Call us anytime! God Bless you and your family 🙏
Michael RosenbergLocal Guide · 17 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper great, super quick, super professional
Response from the owner · a month ago
Thank you so much for the kind review! God Bless 🙏🇺🇸
Renee Romano1 reviewTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI don’t usually go out of my way to do reviews, but these guys were awesome! I had a freezer filled with rotten meat. I told the good Shepherd my problem they came within two hours gave me a reasonable price cleaned up the mess. They were super polite and professional.. They could’ve taken advantage of how desperate I was and overcharge me. But they didn’t!!!! I will definitely be using their services again. Thank you so much!
Response from the owner · a month ago
Thank you so much for choosing The Good Shepard Renee! Call us anytime and we will help however we can! God Bless 🙏
Business details
- Address: 231 Lake Ave, Worcester, MA 01604
- Phone: (617) 838-2918
- Website: goodshepardjunkremoval.com
- Service area: Worcester, MA