Experts Reviews · Company report
The Good Shepard Junk Removal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

The Good Shepard Junk Removal

Worcester, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 61 stump removal services · 5.0★ from 301 Google reviews

Report card

Percentile vs other stump removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Good Shepard Junk Removal is better than 98% of stump removal services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Good Shepard Junk Removal is better than 97% of stump removal services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Good Shepard Junk Removal is better than 100% of stump removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Good Shepard Junk Removal is better than 100% of stump removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Good Shepard Junk Removal is better than 100% of stump removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Good Shepard Junk Removal is better than —% of stump removal services.–
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Reviews for your job

Customers hired The Good Shepard Junk Removal for 8 kinds of job.

The Good Shepard Junk Removal for furniture removal

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Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “Furniture removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Furniture removal” · showing 20

Kayla11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I reached out to a few companies & James was the only one who reached out asap, and the experience was excellent from start to finish. They removed several large pieces of my old couch so quick without causing any damage to the apartment and made the entire process stress-free. The price was fair compared to other…

Great priceFurniture removal
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good service with reasonable price.

Reasonable priceJunk removalFurniture removal
Craigon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional and responsive, we are very pleased with choosing the Good Shepherd!

Reasonable priceHouse & garage cleanoutsFurniture removal
Catherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I can't thank enough James and his team. I needed junk removal to empty the apartment I was leaving, on the second floor and I was amazed on how fast everything was done. James amd his team were professionnals, efficients, and provided me with a same day pickup, it was amazing. Thank you so much again for all your…

Great priceHouse & garage cleanoutsJunk removalFurniture removal
melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They were friendly very respectful quick to pick up on time and awesome service and very well priced

Great priceFurniture removal
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I Highly recommend The Good Shepard Junk Removal. The crew was professional and went above and beyond. Would definitely hire them again!

Great priceHouse & garage cleanoutsJunk removalConstruction debris removal
Tiffini3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

The Good Shepard team extracted a HUGE tank from my home that two other companies were unable to get out! Very strong guys and quick too. Would definitely recommend for a friend!!

Appliance removal & disposalDonated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality
NicoleLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Answered my call right away, got me scheduled quickly, were prompt, efficient, curteous and very kind about an important detail I neglected to share. Would highly recommend. Thank you!

Reasonable priceFurniture removal
Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I definitely recommend The Good Shepherd for your needed trash removal services. I had a last minute need to get a storage unit cleaned out before I owed another months rent and they helped me so much! This company was the only one to have a live person answer the phone and got back to me with a quote within 30…

Great priceHouse & garage cleanoutsJunk removalFurniture removal
Peter7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Super professional! Exceptional service! James even offered other services with a reasonable quote! I will be using his services in the very near future!

Great priceFurniture removal
Erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Such a great experience. James is super easy to work with and very responsive. His whole crew was friendly, hardworking and open to taking as much as they could fit. Highly recommend using them.

Great priceJunk removalFurniture removal
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

James and his team were extremely quick and reasonably priced, will definitely be using them again! Highly recommended!

Great priceHouse & garage cleanoutsJunk removalFurniture removal
DionLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent, fast, and completely professional. Will absolutely use again, and recommend to my friends

Furniture removalJunk removal+ Professionalism
Robert10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are amazing, I called and they showed up within an hour and cleaned out my whole basement! I would definitely recommend The Good Shepard

Appliance removal & disposalFurniture removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Regina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James is such a a great guy, removed old furniture and moved in new furniture, he was right on time, he and his workers are very friendly, kind people, They were pretty quick with the work, . I highly recommend them, and will definitely do business with them in the future 😀 Thanks James!!!!!!

Furniture removal+ Punctuality+ Professionalism+ Value
Leslie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

James was very responsive and made the process easy. He was flexible, on time and got the job done quickly and professionally. I would highly recommend this company.

Furniture removal+ Responsiveness+ Punctuality+ Quality
DanielleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Good Shepard is a very professional and punctual junk removal service. The business owner is very friendly and courteous and I look forward to giving him all my future business when cleaning out apartments and the like. Haul it all away, brother! Thank you!

Construction debris removalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
monali2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Easy furniture removal process and on time

Furniture removal+ Responsiveness+ Quality+ Professionalism
Nicholas9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Good Shepard was GREAT! They took some heavy furniture, and some donations from our basement and garage for a cleanup we were doing near Worcester, Massachusetts. Very professional, timely, and easy to work with. And definitely the best prices, and absolutely the best value around! Call them if you want your cleanup job or junk removal done right!

Appliance removal & disposalDonated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality
Brizwesh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Great priceHouse & garage cleanoutsJunk removalFurniture removal

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

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