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The Green Team

Lawn care service · Mint Hill, NC · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%58+4.1Craft & service penalty95−0.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 70 leaf removal servicesPosition by Experts Score among all companies we track in this category. · better than 42%
4.9 ★★★★★ 464 Google reviews · 24 photos
94%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
30%reviews answered by the owner
Nov 2026latest review

The Green Team at a glance

Customers frequently cite punctuality, clear communication, and thorough execution of services like aeration, overseeding, and fertilization as key positives. Many reviewers note that staff members are professional, explain processes clearly, and address issues promptly. However, low-star reviews highlight recurring problems with missed appointments, lack of advance notice for visits, and difficulty reaching management for complaints or scheduling changes.

  • Google rating: 4.9 out of 5 from 464 reviews (94% five-star).
  • Reviews on this page: 463 Google reviews (356 with written comments, 18 with photos).
  • Owner responses: the business replied to 30% of reviews.
  • Most recent review: November 10, 2026.
  • Service: Leaf Removal Service serving Mint Hill, North Carolina.

Data from Google, last updated November 10, 2026.

Score profile vs other leaf removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction90Reliability92Craft & service95Value100Momentum100Replies to reviews58Satisfaction: 90 (median 95)Reliability: 92 (median 94)Craft & service: 95 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 58 (median 55)
The Green TeamLeaf Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Green Team: 90/100 on this factor. Category median: 95.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Green Team: 92/100 on this factor. Category median: 94.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Green Team: 95/100 on this factor. Category median: 97.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Green Team: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Green Team: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Green Team: 58/100 on this factor. Category median: 55.C
58

Bar = this company · dark tick = category median.

Star ratings

463 Google reviews we collected

  • 5 stars43594%
  • 4 stars194%
  • 3 stars31%
  • 2 stars00%
  • 1 star61%

Praise vs complaints

Phrases our text analysis found in 356 written reviews

  • Praise45698%
  • Complaints92%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3621%
  • Reasonable12874%
  • Overpriced11%
  • Not sure85%

Topic share

How often each topic comes up in the written reviews

  • Quality & results15934%
  • Staff & attitude11024%
  • Would recommend6113%
  • Speed & response5712%
  • Communication347%
  • Price & value276%
  • Honesty & trust174%

What customers talk about

We read 356 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Juan does an amazing job and we really appreciate him”
    “Horrible service!”
  • “Caleb was very professional here today, he knows what he he is doing.”
    “Your employee was extremely rude as I passed him on the street "doing his job".”
  • “He dud the excellent aeration work thoroughly through my first and backyard He deserved 5 stars 🌟 ….”
    “Stay away!”
  • “Excellent service - friendly, flexible and punctual.”
  • “The team was easy to work with, and Caleb was especially attentive to all of our needs.”
  • “Steve spent a fair amount of his time introducing himself and the Green Team.”
  • “Great sales experience(Nate)…knowledgeable, honest , not pushy .”

People customers mention

  • Kyle 13 reviews
  • Nate 5 reviews
  • Juan 5 reviews
  • Hodges 5 reviews
  • Charlotte 5 reviews
  • Tommy 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Green Team for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

I couldn’t recommend them enough. Truly go above and beyond. Juan does an amazing job and we really appreciate him

Great priceWeed control
IrisLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This Green team is fabulous….First off, the sales team Ms Carolyn is attentive and thorough in her introduction of the Green Team’s service. She is very attentive and accommodating. Carolyn has a very customer focused mindset. The production manager Nate is amazing too .. He fixed and resolved all the First time…

Customer photo from Iris's reviewCustomer photo from Iris's reviewCustomer photo from Iris's review
DanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★

For the last 2 applications, I have not been notified before the worker showed up at our home unannounced. His appearance conflicted with a scheduled lawn mowing - which had to be delayed while he applied fertilizer. He was on-site for such a short time, he could not have effectively covered the entire lawn. I…

Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent service - friendly, flexible and punctual. I highly recommend the Green Team

Great priceGrass seedingWeed controlLawn pest control
Win4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Received a call to confirm schedule, showed up on time, worked quickly and cleaned up after aeration and overseeding! Great job!!

Reasonable priceGrass seeding
GregLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The team was easy to work with, and Caleb was especially attentive to all of our needs. Would recommend this company and I will continue to use them for years to come

Reasonable priceGrass seeding

Photos

Customer reviews

4.9 ★★★★★ 464 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
doug delong5 reviewsTotal number of Google reviews doug has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Caleb was very professional here today, he knows what he he is doing.

Response from the owner · 4 hours ago

Thank you, Doug! We appreciate you recognizing Caleb’s professionalism and expertise. We’re glad he provided excellent lawn care service at your home.

Mark Cockayne2 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great sales experience(Nate)…knowledgeable, honest , not pushy . Great price!

  • Price assessment: Great price
  • Services: Weed control
Response from the owner · 3 months ago

Thanks, Mark — I really appreciate you calling out Nate’s knowledgeable, honest, no-pressure approach. We’re glad we could put together a great price for your lawn treatment program, and we look forward to helping you get greener, healthier turf.

Aaron Koscheski5 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I couldn’t recommend them enough. Truly go above and beyond. Juan does an amazing job and we really appreciate him

  • Price assessment: Great price
  • Services: Weed control
Response from the owner · a day ago

Thank you so much for the kind words, Aaron. We are thrilled Juan went above and beyond and will be sure to share your appreciation with him. We appreciate your recommendation and look forward to serving you again.

Jack Shotty2 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great men,done extra great job Thanks jack 👍

  • Price assessment: Reasonable price
  • Services: Grass seeding, Weed control
Response from the owner · 6 days ago

Thanks so much for the great review, Jack. We are thrilled our team went the extra mile and that you are happy with the job. Your feedback and the thumbs up mean a lot to us. We look forward to helping you again.

Iris HoodLocal Guide · 29 reviewsTotal number of Google reviews Iris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This Green team is fabulous….First off, the sales team Ms Carolyn is attentive and thorough in her introduction of the Green Team’s service. She is very attentive and accommodating. Carolyn has a very customer focused mindset. The production manager Nate is amazing too .. He fixed and resolved all the First time customers unresolved issues.He dud the excellent aeration work thoroughly through my first and backyard He deserved 5 stars 🌟 ….. Also this team tried very best to make my schedule according to my needs … All other technicians are also awesome 👏 Such as Juan who did the reseeding after the 3 week end Green Tean is excellent in its team work …… Can’t wait for the Spring and the front and back yard are both growing up ….

Response from the owner · a week ago

Thank you so much, Iris, for the wonderful five-star review and for sharing your experience. We are thrilled Carolyn was attentive and accommodating, and that Nate resolved the initial issues and completed the aeration thoroughly. Juan and the rest of the team greatly appreciate your shout-out. We are glad we could work with your schedule and that your front and back yards are already showing progress, and we look forward to supporting your lawn care needs this spring.

Dan WilsonLocal Guide · 19 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

For the last 2 applications, I have not been notified before the worker showed up at our home unannounced. His appearance conflicted with a scheduled lawn mowing - which had to be delayed while he applied fertilizer. He was on-site for such a short time, he could not have effectively covered the entire lawn. I watched him for several minutes and he used the broadcast spreader primarily along the center of the lawn and took a few hand fulls of fertilizer and threw them toward the edges in several places. My wife and I will seriously consider whether or not to use The Green Team again next year! In our opinion, their service has seriously degraded in recent months.

Howard Woodford3 reviewsTotal number of Google reviews Howard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and attitude. I highly recommend.

  • Price assessment: Reasonable price
  • Services: Grass seeding
Response from the owner · 2 weeks ago

Thank you, Howard, for your kind words. We are thrilled to hear our team provided excellent service and attitude. We appreciate the recommendation and look forward to serving you again.

Peter Morris1 reviewTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service - friendly, flexible and punctual. I highly recommend the Green Team

  • Price assessment: Great price
  • Services: Grass seeding, Weed control, Lawn pest control
Response from the owner · 2 weeks ago

Thank you, Peter, for the fantastic review. We’re thrilled to hear you found our team friendly, flexible and punctual. Your recommendation means a lot to us. We look forward to helping you again in the future.

Win Hunt4 reviewsTotal number of Google reviews Win has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Received a call to confirm schedule, showed up on time, worked quickly and cleaned up after aeration and overseeding! Great job!!

  • Price assessment: Reasonable price
  • Services: Grass seeding
Response from the owner · 2 weeks ago

Thanks, Win—really glad you appreciated the confirmation call and that we arrived on time. We’re happy the aeration and overseeding went smoothly, and we always aim to leave your yard looking neat when we’re done.

Greg HairLocal Guide · 19 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team was easy to work with, and Caleb was especially attentive to all of our needs. Would recommend this company and I will continue to use them for years to come

  • Price assessment: Reasonable price
  • Services: Grass seeding
Response from the owner · 3 weeks ago

Greg, thank you for the kind review—I'm glad our team was easy to work with and that Caleb took great care of your needs. We really appreciate the recommendation and are looking forward to keeping your lawn looking healthier and greener for years to come.

The Green Team on Google Maps →

Business details