Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
The Grout Medic of North Chicago logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

The Grout Medic of North Chicago

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 37 tile contractors · 5.0★ from 647 Google reviews

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Report card

Percentile vs other tile contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Grout Medic of North Chicago is better than 97% of tile contractors.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Grout Medic of North Chicago is better than 96% of tile contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Grout Medic of North Chicago is better than 97% of tile contractors.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Grout Medic of North Chicago is better than 95% of tile contractors.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Grout Medic of North Chicago is better than 100% of tile contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Grout Medic of North Chicago is better than 100% of tile contractors.A
100

Reviews for your job

Customers hired The Grout Medic of North Chicago for 8 kinds of job.

The Grout Medic of North Chicago for tile backsplash installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Tile backsplash installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Tile backsplash installation”

Kurt7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The gentleman who performed the cleaning and caulking of the bathtub tile, shower stall tile and bathtub did a great job. I hardly knew he was here. I would recommend Medic of the North Shore to anyone who needs this service. On a scale of one to ten I would give it a ten!

Reasonable priceTile work installationTile backsplash installationTile grouting
Carlos8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I would like to thank The Grout Medic of North Chicago! for sending Harry the Technician to work at my home. He did an excellent job , I highly recommend this company. Harry, is professional, polite, knowledgeable, and respectful. I highly recommend this company to anyone looking to get tile repair, and grout work. Thank you! Dorothy Graham

Great priceTile work installationTile backsplash installationTile replacement
PavelLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Gerardo did a fantastic job on our kitchen backsplash. The mosaic tile we chose was more sensitive than we expected, but he did a wonderful job on carefully cutting and laying it. Will definitely recommend him

Reasonable priceTile work installationTile backsplash installation
Erin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent work! My backsplash looks fantastic. Thanks Gerardo!

Great priceTile backsplash installation
Mindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Tony came and re-grouted our shower tile. He was so nice, professional and did a great job! Would definitely recommend him.

Reasonable priceTile backsplash installation
RezaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Gerardo did a fabulous job installing my kitchen backsplash. I am very pleased with his work and work ethic. He is highly recommended.

Reasonable priceTile backsplash installation
SonyaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Neil and his team were an absolute pleasure to work with. So professional, courteous and with reasonable prices. They took out our outdated backsplash and replaced it. The whole job took 8 hours or so and our kitchen has never looked better.

Tile backsplash installationTile replacement+ Punctuality+ Quality+ Professionalism
Garrett6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gerardo did amazing work and Neil, the owner is very good.

Kitchen tile repairTile backsplash installation+ Responsiveness+ Punctuality+ Quality
T13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Tile backsplash installation
Timothy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Grout cleaningGrout repairGrout sealing+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 76%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Grout cleaning155—
Grout sealing128—
Grout repair126—
Tile regrouting95—
Tile cleaning87—
Tile grouting84—
Grout staining35—
Shower tile repair33—

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