Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts
Customers frequently praise The Grout Medic for punctuality, professional communication, and thorough regrouting and caulking services that restore showers to a like-new condition. While the company maintains a perfect five-star rating from hundreds of reviews, lower-rated feedback highlights concerns about inconsistent attention to detail, uneven caulk application, and unresolved issues with grout durability or alignment. These criticisms suggest that while many technicians deliver efficient results, some projects required follow-up visits to address quality control gaps.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
647 Google reviews we collected
Phrases our text analysis found in 549 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 549 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jorge did an amazing job and was very accurate with his time estimate.”
“…out and just missed to re-grout with fresh grout, the employee also damaged one of our marble tiles with a deep several inches long gash back and for…”
“The Grout Medic team was professional, accurate, and did a fantastic job.”
“Would definitely recommend this business to anyone who is in need of tile work.”
“We will not use them for future work and do not recommend their services.”
“Harry arrived on time and worked quietly and effectively all day to finish a project that was expected to last two days in one.”
“Grout Medic’s service was great across the team and pricing was fair.”
“Not too expensive and easy to schedule.”
“He explained all of the different elements that he had completed and was happy to walk through the pricing with us.”
“Everyone from the Grout Medic…Micheal, Michelle and Tony are incredibly professional, honest and helpful!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Grout Medic of North Chicago for 8 kinds of job. Pick one to see what they paid and said.
Super easy. Free estimate with a knowledgeable tech. Quick scheduling. Jorge did an amazing job and was very accurate with his time estimate.
Courteous, efficient and very professional. The work was completed in a meticulous and excellent fashion. I couldn't have asked for better results. Highly recommended!
The Grout Medic team was professional, accurate, and did a fantastic job. We had mold in one of our showers as the result of a leak. It looked really gross and there were stains on the grout. The folks from grout medic came and pulled up everything that had been damaged, cleaned and sealed the tiles and replaced all…
Harry arrived on time and worked quietly and effectively all day to finish a project that was expected to last two days in one. The results are beautiful! Awesome work. We recommend you ask for him.
Ricardo did an amazing job with our shower tile regrouting project. He was very professional, thorough, and tidy. Very pleased with the results from Ricardo’s work, and with the customer support from The Grout Medic. Would definitely recommend this business to anyone who is in need of tile work.
Professional, responsive, great customer support- my bathrooms were getting a ton of mold from poor grouting and they cleaned everything up and applied fresh grout throughout- showers look brand new- highly recommend- very responsive as well
| Job | Reviews | Category typical |
|---|---|---|
| Grout cleaning | 155 | — |
| Grout sealing | 128 | — |
| Grout repair | 126 | — |
| Tile regrouting | 95 | — |
| Tile cleaning | 87 | — |
| Tile grouting | 84 | — |
| Grout staining | 35 | — |
| Shower tile repair | 33 | — |
5.0 ★★★★★ 647 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Super easy. Free estimate with a knowledgeable tech. Quick scheduling. Jorge did an amazing job and was very accurate with his time estimate.
Courteous, efficient and very professional. The work was completed in a meticulous and excellent fashion. I couldn't have asked for better results. Highly recommended!
Thank you, Christopher, for the great review! We’re happy to hear you were pleased with the quality of our work, professionalism, and attention to detail. We truly appreciate your recommendation and your trust in The Grout Medic!
The Grout Medic team was professional, accurate, and did a fantastic job. We had mold in one of our showers as the result of a leak. It looked really gross and there were stains on the grout. The folks from grout medic came and pulled up everything that had been damaged, cleaned and sealed the tiles and replaced all the surrounding caulk. It looks like a brand new shower. I am so happy with the level of service we received!
Thank you, Anna, for sharing your experience! We're glad The Grout Medic team could restore your shower and make it look like new again. We appreciate your kind words about our team's professionalism and quality of work. Thank you for trusting us with your home!
Harry arrived on time and worked quietly and effectively all day to finish a project that was expected to last two days in one. The results are beautiful! Awesome work. We recommend you ask for him.
Thank you, Charles, for the wonderful review! We’re glad Harry exceeded your expectations, completed the project ahead of schedule, and delivered beautiful results. We truly appreciate your recommendation and will be sure to share your kind words with Harry. Thank you for choosing The Grout Medic!
Ricardo did an amazing job with our shower tile regrouting project. He was very professional, thorough, and tidy. Very pleased with the results from Ricardo’s work, and with the customer support from The Grout Medic. Would definitely recommend this business to anyone who is in need of tile work.
Thank you, Robert, for the wonderful 5-star review! We’re glad to hear you were pleased with Ricardo’s work and found him professional, thorough, and tidy. We truly appreciate your kind words about The Grout Medic and your recommendation. We’ll be sure to share your feedback with Ricardo!
Professional, responsive, great customer support- my bathrooms were getting a ton of mold from poor grouting and they cleaned everything up and applied fresh grout throughout- showers look brand new- highly recommend- very responsive as well
Thank you, Chris, for the 5-star review! We’re so glad we could help restore your bathrooms and give your showers a fresh, like-new appearance. We truly appreciate your kind words about our team’s responsiveness, professionalism, and customer support. Thank you for recommending The Grout Medic of North Chicago!
I cannot say enough good things about The Grout Medic. Mike's estimating process was easy and instilled confidence. Then Harry came to our home and did the most amazing job. Clean, kind, neat, prompt, reliable. And the result is dazzling. I can't stop staring at my shower floor. It looks great!
Thank you so much, Amanda, for your wonderful review! We’re thrilled to hear that Mike made the estimating process easy and gave you confidence in The Grout Medic. We’ll be sure to share your kind words with Harry as well. It’s great to hear how happy you are with your shower floor and the final result. We truly appreciate your trust and support!
I loved my experience with the grout medic of North Chicago. First of all the employee that came in to do the repairs was on time. He was clean. He was professional and respectful. He came inside and covered his shoes immediately. He inspected the job and literally got to work. He already knew exactly what he was supposed to do. He had photographs to compare. I loved that process. He kept everything clean, organized and out of the way. He was very silent when he was working, not on his phone, wasn’t playing music just very focused and locked in. I had the grout here so he didn’t have to pick out grout because I had a grout repair job not a total custom tile laying in. I was worried about this because there’s always concern that the old grout won’t integrate new fresh grout. I was blown away by the quality and the seamlessness of the technicians work. We had a corner base ceramic tile that was badly broken, and I was able to locate to replacement white ceramic tile for the corner and it took us a minute to figure out which corner pieces we’re gonna line up to match the other corner pieces. You can’t even tell now that it was ever replaced. It looks like it was originally there from the beginning. He did a beautiful job, cutting the tile and making it perfect. You cannot tell that we had grout put in 20 years ago and I still have the grout color needed and he laid it in and it looks brand new the entire bathroom. Just such an immaculate clean job. And it smelled fresh too, which makes no sense to me. It had a “new car smell” if there’s a way to describe it like that. The tech was quiet, calm and didn’t drop any tools. There were no crazy loud noises or lots of rush movements. Sometimes with tech, that are not meticulous, make a lot of mistakes and the way you can tell is there’s lots of noise and movement and phone calls. None of that with Harry. When he was finished, he asked me to inspect the work I did. It was perfect and then he cleaned up and washed everything down and I actually felt like I didn’t even need to have my cleaning person come in after him, which was shocking to me. He took extra care on my floors by covering them and he wasnt offended when I asked him to use my extra covering. We have really well maintained wood floors and there was no dents or grout splotches when he left. Finally, when it came to the silicone sealant, I’m always expecting it to be sloppy work with silicone because a lot of people don’t have the concentration to use their tools and line things up nicely and cleanly so that the silicon lines are straight and clean. Not this particular technician: he washed his hands before he did the work and I inspected all the areas that he laid the white silicone and I didn’t see any splotches. I’m very pleased with their work and I highly recommend them without reservation. I can only imagine was a brand new tile and grout job would be like.
Thank you so much, Carol, for such a thoughtful and detailed review! We truly appreciate you taking the time to share your experience and all the before, during, and after photos. They’re a wonderful way to showcase the care and craftsmanship that went into your project. We’re so glad to hear that Harry’s professionalism, cleanliness, and attention to detail exceeded your expectations. We’ll be sure to share your kind words with him. We’re especially happy that the tile replacement, grout repair, and silicone work turned out so beautifully! Thank you for trusting The Grout Medic of North Chicago with your home and for recommending us so highly. We truly appreciate your support!
Harry from the Grout Medic did a phenomenal job. He was very thoughtful in how he repaired and restored the surround of my marble bathroom and countertop. I am extremely grateful to have found the Grout Medic.
Thank you so much, Mika, for your wonderful review! We’re so glad to hear that Harry did a phenomenal job restoring your marble bathroom surround and countertop. We truly appreciate your kind words about his thoughtful work and are grateful you chose The Grout Medic. It was a pleasure helping restore your space!
Regrout bathroom tub enclosure. Great work and reasonable price
Thank you, Eric! We’re glad you’re happy with the bathroom tub enclosure regrouting and the results. We appreciate you choosing The Grout Medic and taking the time to share your experience!
Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts
