Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts

Experts Reviews · Company report
The Grout Medic of North Chicago logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

The Grout Medic of North Chicago

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 37 tile contractors · 5.0★ from 647 Google reviews

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Percentile vs other tile contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Grout Medic of North Chicago is better than 97% of tile contractors.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Grout Medic of North Chicago is better than 96% of tile contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Grout Medic of North Chicago is better than 97% of tile contractors.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Grout Medic of North Chicago is better than 95% of tile contractors.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Grout Medic of North Chicago is better than 100% of tile contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Grout Medic of North Chicago is better than 100% of tile contractors.A
100

Reviews for your job

Customers hired The Grout Medic of North Chicago for 8 kinds of job.

The Grout Medic of North Chicago for tile removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Tile removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 3 Google reviews tagged “Tile removal”

JosephLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We had Gerardo C. help us with a big shower project, and we couldn’t be happier with the experience or the results. He handled everything — tile removal, tile replacement, shower tile repair, grouting, grout cleaning, grout staining, tile restoration, and all the careful prep work that goes into doing it right.…

Tile replacementBathroom tile repairTile grouting
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Neil was very responsive and easy to work with. His crew were very professional, friendly, and did a fantastic job with the tile cleaning and repairs. Neil went out of his way to find me a matching tile replacement for the shower. And everything felt very fairly priced for the value.

Grout repairGrout sealingTile work replacement+ Responsiveness+ Quality+ Professionalism
JoeLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Long overdue review. I cannot speak highly enough about my experience with The Grout Medic of North Chicago, and Neil, specifically! This is the standard I will now base all contractor interactions/jobs off. Neil was prompt, detailed, and honest. Like a surgeon, he documented everything with video and pictures, and…

Bathroom tile repairGrout cleaningGrout repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 76%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Grout cleaning155—
Grout sealing128—
Grout repair126—
Tile regrouting95—
Tile cleaning87—
Tile grouting84—
Grout staining35—
Shower tile repair33—

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