Matt Wasiqi6 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast easy pick up. Fair pricing and was a excellent customer experience.
The Junkluggers of Broward West and Palm Beach South
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%81+5.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 62 furniture removal servicesPosition by Experts Score among all companies we track in this category. · better than 23%
4.9 ★★★★★ 1,416 Google reviews · 24 photos
97%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review
The Junkluggers of Broward West and Palm Beach South at a glance
Customers frequently praise the team for punctuality, professional communication, and efficient handling of heavy or difficult items. Recurring themes include fair pricing for many jobs and a courteous, hassle-free experience from pickup to completion. However, several low-star reviews highlight concerns regarding final costs exceeding initial estimates, items being left behind, property damage, and difficulties in resolving billing disputes or receiving refunds.
- Google rating: 4.9 out of 5 from 1,416 reviews (97% five-star).
- Reviews on this page: 1,416 Google reviews (1,275 with written comments, 56 with photos).
- Owner responses: the business replied to 95% of reviews.
- Most recent review: October 24, 2026.
- Service: Furniture Removal Service serving Pompano Beach, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Junkluggers of Broward West and Palm Beach South: 93/100 on this factor. Category median: 98.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Junkluggers of Broward West and Palm Beach South: 88/100 on this factor. Category median: 98.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Junkluggers of Broward West and Palm Beach South: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Junkluggers of Broward West and Palm Beach South: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Junkluggers of Broward West and Palm Beach South: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Junkluggers of Broward West and Palm Beach South: 81/100 on this factor. Category median: 79.A
81
Bar = this company · dark tick = category median.
Star ratings
1,416 Google reviews we collected
- 5 stars1,37397%
- 4 stars242%
- 3 stars50%
- 2 stars40%
- 1 star101%
Praise vs complaints
Phrases our text analysis found in 1,275 written reviews
- Praise2,45299%
- Complaints321%
Topic share
How often each topic comes up in the written reviews
- Speed & response71729%
- Staff & attitude67427%
- Would recommend39716%
- Quality & results38115%
- Price & value2179%
- Communication683%
- Honesty & trust301%
What customers talk about
We read 1,275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The movers were so efficient and wonderful to work with.”
“She was a nice person but not efficient in helping me.”
“I can't thank you enough for the friendly service, fast haul away of a heavy piece and time you saved me.”
“idn’t pick up everything so I called customer service and spoke to a rude lady named Olyvia, I understood that my mother kept adding stuff so I said f…”
“I would highly recommend them to anyone moving forward.”
“I definitely DO NOT RECOMMEND this service.”
“I t was a great experience from being to end and would definitely use them again”
“Terrible people.”
“Fair pricing and was a excellent customer experience.”
“Crew was great but too expensive, tried to get a lower quote with boss on phone so they could get a tip, won’t be using again.”
“Jordan also had excellent communication skills in letting me know the ETA and if there was any delays to his arrival.”
“Highly recommend Junkluggers for reliable, outstanding service!”
“Diana is a liar be weary of her.”
People customers mention
- Orville 119 reviews
- Randy 104 reviews
- Raul 74 reviews
- Odean 44 reviews
- Isaac 40 reviews
- Shemar 36 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Junkluggers of Broward West and Palm Beach South for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
claudia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The movers were so efficient and wonderful to work with. The move took longer than expected , but they never lost their smile and great attitude. I t was a great experience from being to end and would definitely use them again
Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They showed up on time. Courtesy call before they arrived. Very professional, courteous and efficient. Thank you
Elisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
What a fantastic duo! I can't thank you enough for the friendly service, fast haul away of a heavy piece and time you saved me. You're stored in my phone for future needs. Thank you again!
KevinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had a great experience with Randy and his team today. They did an excellent job for my grandparents. I would highly recommend them to anyone moving forward.
George5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Ken and Antonio were fabulous. They were here polite, clean efficient got the job done and all I had to do is point they knew what they were here for and they accomplished the task in efficient timeline which I’m very happy about 👍👍‼️‼️
A11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Best service ever Antonio Kent took care of us fit everything we need them to and came the same day cleared my whole apartment out
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Furniture removal | 120 | — |
| Junk removal | 102 | — |
| House & garage cleanouts | 91 | — |
| Trash removal & disposal | 46 | — |
| Donated goods pickup | 44 | — |
| Electronic waste removal & disposal | 24 | — |
| Construction debris removal | 16 | — |
| Appliance removal & disposal | 16 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,416 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
claudia nowak5 reviewsTotal number of Google reviews claudia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe movers were so efficient and wonderful to work with. The move took longer than expected , but they never lost their smile and great attitude. I t was a great experience from being to end and would definitely use them again
Response from the owner · 2 days ago
Claudia, a longer day than planned can wear on anyone, so we're glad the crew kept the mood upbeat the whole way through! Thank you for sharing your Junkluggers story and for trusting us with your belongings. We're ready whenever you need us again, and your items will follow our donation-first, recycle-second approach. The Junkluggers of Broward West and Palm Beach South
Rick Silverman7 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGuys did a fine job polite easy no hassel
Response from the owner · 4 days ago
Rick, getting the junk gone without the hassle is what we’re here for! Thanks for choosing our Luggers. The Junkluggers of Broward West and Palm Beach South
Angel Padilla Jr3 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey showed up on time. Courtesy call before they arrived. Very professional, courteous and efficient. Thank you
Response from the owner · 6 days ago
That heads up call before arrival makes the whole day easier, and we’re glad it did, Angel! We’re honored you counted on us for a courteous and professional experience. The Junkluggers of Broward West and Palm Beach South
margaret hirschLocal Guide · 8 reviewsTotal number of Google reviews margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and will definitely be recommending you
Response from the owner · a week ago
Margaret, thanks for the great recommendation! We appreciate you spreading the word about our Luggers. The Junkluggers of Broward West and Palm Beach South
Elisa Martino3 reviewsTotal number of Google reviews Elisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a fantastic duo! I can't thank you enough for the friendly service, fast haul away of a heavy piece and time you saved me. You're stored in my phone for future needs. Thank you again!
Response from the owner · a week ago
Elisa, that heavy piece was prime Lugger territory! We’re glad you got your time back and the haul was easy. Thanks for saving our number for next time! The Junkluggers of Broward West and Palm Beach South
Nicole BugaLocal Guide · 14 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome experience. Fast, easy and reasonably priced. 10/10 would recommend!
Response from the owner · a week ago
Honest, clear pricing matters to us, Nicole, and it's great to hear it all felt fast and fair! Thank you for the 10/10 and the recommendation. The Junkluggers of Broward West and Palm Beach South
Kevin QuigleyLocal Guide · 15 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great experience with Randy and his team today. They did an excellent job for my grandparents. I would highly recommend them to anyone moving forward.
Response from the owner · 2 weeks ago
Kevin, we’re glad your grandparents were in good hands with Randy and the team! Thanks for trusting our Luggers to help them out and for recommending us to others. The Junkluggers of Broward West and Palm Beach South
George Vlaco5 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKen and Antonio were fabulous. They were here polite, clean efficient got the job done and all I had to do is point they knew what they were here for and they accomplished the task in efficient timeline which I’m very happy about 👍👍‼️‼️
Response from the owner · 3 weeks ago
George, being able to point at what needs to go and let someone else handle the rest is a pretty nice way to tackle a cleanup! We’re glad Ken and Antonio kept things polite, clean, and efficient. Thanks for trusting our Luggers with the job! The Junkluggers of Broward West and Palm Beach South
Andray TommasiLocal Guide · 42 reviewsTotal number of Google reviews Andray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a Great job on multiple occasions.
Response from the owner · 3 weeks ago
Andray, we love seeing a familiar name! Thanks for calling on us again and again when you’ve needed a hand. We really appreciate the continued trust. The Junkluggers of Broward West and Palm Beach South
The Junkluggers of Broward West and Palm Beach South on Google Maps →
Business details
- Address: 10055 Yamato Rd #511, Boca Raton, FL 33498
- Phone: (954) 256-5783
- Website: junkluggers.com
- Service area: Pompano Beach, FL