Junk removal service · Elgin, IL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 52 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★1,502 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctuality, clear communication, and reasonable pricing as key aspects of the service, noting that crews often complete jobs quickly and handle items with care. While many reviewers highlight the professional demeanor of the staff and the ease of scheduling appointments, some low-star feedback mentions instances of property damage during item removal and disputes regarding time limits or quote accuracy.
Google rating: 5.0 out of 5 from 1,502 reviews (98% five-star).
Reviews on this page: 1,502 Google reviews (1,264 with written comments, 43 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 24, 2026.
Service: Property Cleanup Service serving Elgin, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
This companyProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Junkluggers of Chicago NW Suburbs: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Junkluggers of Chicago NW Suburbs: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Junkluggers of Chicago NW Suburbs: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Junkluggers of Chicago NW Suburbs: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Junkluggers of Chicago NW Suburbs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Junkluggers of Chicago NW Suburbs: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
1,502 Google reviews we collected
5.0of 5
5 stars1,46698%
4 stars312%
3 stars20%
2 stars00%
1 star30%
Praise vs complaints
Phrases our text analysis found in 1,264 written reviews
99%praise
Praise2,69599%
Complaints141%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude80430%
Speed & response66925%
Quality & results37014%
Price & value34413%
Would recommend33612%
Communication1435%
Honesty & trust432%
What customers talk about
We read 1,264 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time, professional, great attitude, and team work.”
“Fast, efficient and took care in removing a refrigerator from our basement.”
“Having them come so quickly and with such great service made this whole experience absolutely perfect.”
“None the less, the previous attempts gouged the drywall and damaged the woodwork in half a dozen places.”
“Workers were prompt, communicative and hauled away for reasonable price.”
“Great job but very expensive.”
“Highly recommend & what they quote yp front is what you pay.”
“I do not recommend them to anyone!”
“Communicated clearly and made quick work of our junk.”
“It’s not every day you come across people who are genuinely friendly and take pride in helping their customers, but Cory and Billy definitely did.”
People customers mention
Luke20 reviews
Jarvis19 reviews
Josh19 reviews
Bob18 reviews
Manny17 reviews
Dylan16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Junkluggers of Chicago NW Suburbs for 8 kinds of job. Pick one to see what they paid and said.
Robert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Jarvis and Lemon were efficient and respectful. Communicated clearly and made quick work of our junk. Couldn’t recommend more.
DevorahLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The guy were great took out closet organizer they were in and out in about 20 mins. Would use them again!
Lori2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very professional and friendly. Update provided prior to delivery. Great experience.
Michelle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Fast, efficient and took care in removing a refrigerator from our basement. Would definitely call again.
Diane6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They arrived on time and everything went very smoothly. Seamless experience all the way around. 😊
D1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I called Friday night and they were able to schedule my appointment for Saturday 8 am. They were on time, professional, great attitude, and team work. They had ALOT to take and did it the whole time with a smile on their face.
My dad passed away a few days ago and we needed to get rid of everything as fast as…
Jarvis and Lemon were efficient and respectful. Communicated clearly and made quick work of our junk. Couldn’t recommend more.
Response from the owner · 15 hours ago
We'll make sure Jarvis and Lemon see this, Robert! Clear communication makes the whole visit easier, and we appreciate you recognizing them. ♻️ 🛻 💚
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
Walter Zaremba5 reviewsiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Walter, we're happy everything went well! Thanks for the five-star rating, and we're here whenever more junk needs to go. ♻️ 🛻 💚
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
Pam Dallstream3 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Billy and Manny did a great job. Very nice and very thorough.
Response from the owner · a day ago
Billy and Manny are going to smile when they see this, Pam! Thank you for posting this, and we're grateful you trusted them with your home. Bring on the next one! ♻️ 🛻 💚
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
Devorah SolomonLocal Guide · 21 reviewsiTotal number of Google reviews Devorah has written across all businesses on Google Maps, not just this one.
The guy were great took out closet organizer they were in and out in about 20 mins. Would use them again!
Response from the owner · 4 days ago
Devorah, we’re glad that closet organizer was out of your way in no time! Thanks for calling on our Luggers. We’ll be ready whenever you need another hand!
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
Lori Lund2 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Very professional and friendly. Update provided prior to delivery. Great experience.
Response from the owner · 4 days ago
Lori, thanks for the great feedback! We’re glad you were kept in the loop and had such a good experience with our crew.
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
Michelle Guisinger4 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Fast, efficient and took care in removing a refrigerator from our basement. Would definitely call again.
Response from the owner · 4 days ago
Michelle, getting a refrigerator up and out of a basement takes some Lugger muscle! We’re glad we could handle it carefully and make it easy on you. Thanks for keeping us in mind!
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
Diane Shelton6 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
They arrived on time and everything went very smoothly. Seamless experience all the way around. 😊
Response from the owner · a week ago
That smile says it all, Diane! It feels good to do good, and we’re grateful you let the team help with your home. ♻️ 🛻 💚
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
D D1 reviewiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
I called Friday night and they were able to schedule my appointment for Saturday 8 am. They were on time, professional, great attitude, and team work. They had ALOT to take and did it the whole time with a smile on their face.
My dad passed away a few days ago and we needed to get rid of everything as fast as possible to put the home for sale. Having them come so quickly and with such great service made this whole experience absolutely perfect.
I couldn't recommend them any higher! If you need to remove items out of your home - this is the place to call! You won't regret it. And the guys Javier and James were super super sweet and finally. Really enjoyed talking with them.
They never stopped working the entire time! Thank you for helping us on such short notice and again with a smile on your face! Highly recommend Javier and James - ask for them if possible.
Response from the owner · a week ago
We’re sorry for the loss of your dad, and we’re honored you called on us during such a hard week. Getting a home ready to sell on short notice is a lot to carry, and we’re glad Javier and James could lighten the load with a smile. They’ll be touched to hear how much you enjoyed talking with them! Whatever could be donated or recycled was given a second life, and we’re grateful for your trust and for passing along their names.
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
Rose Nelson4 reviewsiTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Junk Luggers of Elgin was great! The crew came on time, were super efficient and friendly. Jarvis and Alexis worked tirelessly to move all of our items. This was our third time using JL and we were not disappointed. They saved our backs and our sanity!!!
Response from the owner · a week ago
Third time and still smiling, we love that! Jarvis and Alexis will be thrilled they saved the day again for your family, Rose. We’re honored you keep welcoming us back, so keep watching for those can’t miss ’em bright green trucks around Elgin! ♻️ 🛻 💚
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
Linda R9 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
The Luggers were on time & moved everything easily. They were great!
Response from the owner · a week ago
Linda, that’s what our Luggers are here for! Thanks for letting us handle the heavy lifting and for the great review.
Bob Schmitt, Owner / Operator, The Junkluggers of Chicago NW Suburbs
