Junk removal service · El Monte, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 92 furniture removal servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.9★★★★★1,084 Google reviews · 23 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers of The Junkluggers of Orange County frequently highlight punctual arrivals, efficient loading, and clear communication regarding quotes. Customers often describe the crews as professional and courteous while handling various removal tasks, from furniture to yard debris. However, some lower-rated experiences cite unexpected pricing discrepancies where final costs significantly exceeded initial estimates, alongside isolated incidents of aggressive behavior or careless handling of items during the removal process.
Google rating: 4.9 out of 5 from 1,084 reviews (97% five-star).
Reviews on this page: 1,084 Google reviews (879 with written comments, 34 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 4, 2026.
Service: Furniture Removal Service serving El Monte, California.
Data from Google, last updated November 5, 2026.
Score profile vs other furniture removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyFurniture Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Junkluggers of Orange County: 95/100 on this factor. Category median: 98.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Junkluggers of Orange County: 94/100 on this factor. Category median: 98.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Junkluggers of Orange County: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Junkluggers of Orange County: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Junkluggers of Orange County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Junkluggers of Orange County: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
1,084 Google reviews we collected
4.9of 5
5 stars1,05397%
4 stars202%
3 stars40%
2 stars00%
1 star71%
Praise vs complaints
Phrases our text analysis found in 879 written reviews
99%praise
Praise1,93099%
Complaints101%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude57730%
Speed & response57029%
Would recommend26514%
Price & value22111%
Quality & results20411%
Communication724%
Honesty & trust312%
What customers talk about
We read 879 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Junkluggers sent two young men out for the job, they were professional, on time and well spoken.”
“They showed up on time (early), provided a fair quote, and got everything loaded up fast.”
“I would highly recommend hiring Junkluggers over renting a dumpster from your local waste management company.”
“Do not recommend this company at all.”
“Their fee for what I had them pick up was very fair.”
“I'm super surprised by the positive reviews and found this service very expensive.”
“The team communicated clearly, arrived right on time and got the job done very quickly.”
“Very professional, answered my questions and yes i will use again!”
“It was genuinely one of the easiest, most seamless service experiences I've had in a long time.”
People customers mention
Josh56 reviews
Auggie19 reviews
Brady17 reviews
Alex13 reviews
Omar12 reviews
Hugo10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Junkluggers of Orange County for 8 kinds of job. Pick one to see what they paid and said.
CChristieLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 hours ago★★★★★
This was the second time we have used The Junkluggers to clear out our side yard. They showed up on time (early), provided a fair quote, and got everything loaded up fast. I would highly recommend hiring Junkluggers over renting a dumpster from your local waste management company.
LLydiaLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Junkluggers sent two young men out for the job, they were professional, on time and well spoken. They got to work right away. Removed all the donated furniture. I had called a few of the other donation companies, they want to you to jump through hoops before they consider picking anything up. This is the fifth…
OOwen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Helped to move my church organ from one room to another. Excellent service would recommend.
GGreg6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Had a client who had just moved into a new office suite. The furniture installers left all the shipping materials behind. One call to Junkluggers and the green truck was there within an hour. The guys were professional, friendly, and got everything out of the way so my client had one less thing to worry about. Thank you, Junkluggers.
SS.6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Absolutely great. Their fee for what I had them pick up was very fair. Professional and friendly. I’ve used their main competitor in the past and I was much happier with junk luggers!
GGene10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The guys were very clean, quick and professional with moving a new heavy bathroom vanity upstairs in my home. I would definitely recommend them
This was the second time we have used The Junkluggers to clear out our side yard. They showed up on time (early), provided a fair quote, and got everything loaded up fast. I would highly recommend hiring Junkluggers over renting a dumpster from your local waste management company.
Response from the owner · 5 hours ago
Christie, back for round two in the side yard! Thank you for recommending us over a dumpster, and we'll keep as much of that load out of landfills as we can. 💚 ♻️
The Junkluggers of Orange County Team
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Lydia AmesLocal Guide · 33 reviewsiTotal number of Google reviews Lydia has written across all businesses on Google Maps, not just this one.
Junkluggers sent two young men out for the job, they were professional, on time and well spoken. They got to work right away. Removed all the donated furniture. I had called a few of the other donation companies, they want to you to jump through hoops before they consider picking anything up. This is the fifth time I have called Junkluggers to pick up my excess items from other moves and inherited items that have no space. I can count on Junolggers. I will be calling them again.
Response from the owner · 2 years ago
Hi Lydia, thank you for the review! At
The Junkluggers of Orange County, we are the top professionals to help with all size junk removal projects such as an estate sale, downsizing project, or office cleanouts. We work tirelessly to ensure we provide you with a stress free and convenient project. Thank you again for choosing The Junkluggers of Orange County as your local junk removal needs.
O
Owen Ziegler1 reviewiTotal number of Google reviews Owen has written across all businesses on Google Maps, not just this one.
Helped to move my church organ from one room to another. Excellent service would recommend.
Response from the owner · 5 days ago
A church organ is one special piece to move, Owen! We're grateful you trusted us to treat it with care, and thank you for passing our name along in your review. 💚 ♻️
The Junkluggers of Orange County Team
G
Greg Gillis6 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Had a client who had just moved into a new office suite. The furniture installers left all the shipping materials behind. One call to Junkluggers and the green truck was there within an hour. The guys were professional, friendly, and got everything out of the way so my client had one less thing to worry about. Thank you, Junkluggers.
Response from the owner · 6 days ago
Greg, we’re glad The Junkluggers of Orange County could step in quickly and make the office move a little easier. Thank you for trusting our green truck to help clear the way.
S
S. Brem6 reviewsiTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
Absolutely great. Their fee for what I had them pick up was very fair. Professional and friendly. I’ve used their main competitor in the past and I was much happier with junk luggers!
Response from the owner · 2 weeks ago
Thank you for sharing this wonderful feedback about The Junkluggers. It means a lot to know we earned your trust over the competition, and we appreciate your support.
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Gene Reu10 reviewsiTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
The guys were very clean, quick and professional with moving a new heavy bathroom vanity upstairs in my home. I would definitely recommend them
Response from the owner · 2 weeks ago
Gene, thanks for sharing this great feedback about the team’s quick, and professional work. Your recommendation means a lot to us, and we appreciate you choosing us.
J
jim brough5 reviewsiTotal number of Google reviews jim has written across all businesses on Google Maps, not just this one.
Guys we’re on time, took a look at everything very through gave us the quote had it done in a jiffy, very through, we’re pleased! Thank you so much couldn’t have done this without their help, I’ll call again when we’re ready, thanks again Jim Brough
Response from the owner · 2 weeks ago
Jim, it sounds like the crew made a big job feel easy! We appreciate your trust, and we’ll rehome or recycle as much of it as we can. Give us a call whenever you’re ready for round two. 💚 ♻️
The Junkluggers of Orange County Team
M
Marylou Tyler7 reviewsiTotal number of Google reviews Marylou has written across all businesses on Google Maps, not just this one.
Everything out in record time. Great crew. Courteous and responsive.
Response from the owner · 3 weeks ago
Marylou, thanks for sharing your experience with The Junkluggers. It’s great to hear the crew was quick, courteous, and responsive throughout the job. We appreciate you choosing us and taking the time to leave this feedback.
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Danae Aballi-MechamLocal Guide · 22 reviewsiTotal number of Google reviews Danae has written across all businesses on Google Maps, not just this one.
My job was a lot bigger than I anticipated. They pivoted and were champions to power through such a long day. They did great. Really appreciate them. As a real estate agent, i will continue to recommend Junkluggers to my customers too.
Response from the owner · 3 weeks ago
Danae, we're grateful you stuck with the team through such a long day! Your patience made all the difference, and having a real estate agent's trust in our commitment to sustainability is something we never take lightly. 💚 ♻️
The Junkluggers of Orange County Team
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Kerry DrakeLocal Guide · 114 reviewsiTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
Nice guys, smart and strong. Got rid of the side yard junk that doesn't fit in the trash cans! Fair price.
Response from the owner · 4 weeks ago
Kerry, we’re glad our team could help clear out that side yard junk with strength and care. It’s great to hear you found The Junkluggers fair-priced and a good fit for the job. Thanks for sharing your experience!
