Real estate agent · Glens Falls, NY · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Craft & service penalty99−0.1Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 180 real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★42 Google reviews · 16 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The Kassal Goodge Team at Hunt Real Estate ERA at a glance
Google reviewers rate The Kassal Goodge Team at Hunt Real Estate ERA 5/5 based on 42 reviews, with the owner responding to 98% of feedback. Clients frequently cite the agents' punctuality, consistent communication, and professional guidance during both home purchases and sales. Specific services mentioned include appropriate pricing, high-quality photography, and staging, while buyers appreciated the team's patience and local market knowledge. No common criticisms are evident in the provided excerpts.
Google rating: 5.0 out of 5 from 42 reviews (100% five-star).
Reviews on this page: 42 Google reviews (39 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: June 30, 2026.
Service: Real Estate Agent serving Glens Falls, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyReal Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Kassal Goodge Team at Hunt Real Estate ERA: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Kassal Goodge Team at Hunt Real Estate ERA: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Kassal Goodge Team at Hunt Real Estate ERA: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Kassal Goodge Team at Hunt Real Estate ERA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
42 Google reviews we collected
5.0of 5
5 stars42100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
99%praise
Praise7499%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2331%
Would recommend1925%
Speed & response1419%
Communication912%
Quality & results68%
Price & value23%
Honesty & trust23%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you’re looking for real estate expertise - buying or selling, no need to look further!”
“Highly recommend them to anyone who values clear communication, strong negotiation, and professionals who truly have your back.”
“They priced our house appropriately and had it under contract extremely fast.”
“From the start, they were organized, responsive, and in constant communication with both me and each other, so nothing ever slipped through the cracks.”
“She was very thorough, and provided detailed guidance throughout the multiple offer situations we encountered.”
“…laces, we finally found an excellent lake house in the condition and price range we wanted and we would not have discovered without Susan’s help.…”
“They always steered us in the right direction and gave us solid, honest advice while staying positive in a more challenging sellers market.”
People customers mention
Tess15 reviews
Susan9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Doug2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Susan and Tess are awesome!! They priced our house appropriately and had it under contract extremely fast. Both stayed in contact with my wife and I continuously throughout the process, so we were always aware of where we were and how things were going. If you’re looking for real estate expertise - buying or selling, no need to look further!!
BrendanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Susan Kassal and Tess were A great help in selling my property very quickly very professionally. Very impressed with the photos and how they represented the property. They were both a great help throughout the entire process. Thanks again!
john1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Susan and Tess were the best. They helped and guided me through the process, helped with all my needs ( as I live out of town ). Wish there were a few extra stars for how much they went above and beyond for me. Thanks again for everything!!
Justin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Tess was with us every step of the way as newbie home buyers. She was responsive and patient and a great resource through the whole process. We can’t thank her enough for helping us make our dream of owning a lake house become a reality!
David6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
From the beginning to the end, Tess Kassal was always available to answer our questions regarding the sale of our house! And we were happy that she was our Realtor, as the sale went smoothly.
Kim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Susan and Tess worked hard and successfully to preserve both my assets and sanity. I appreciated and recommend them!
Susan and Tess are awesome!! They priced our house appropriately and had it under contract extremely fast. Both stayed in contact with my wife and I continuously throughout the process, so we were always aware of where we were and how things were going. If you’re looking for real estate expertise - buying or selling, no need to look further!!
Response from the owner · 3 months ago
Thanks Doug! You were awesome to work with! Keep in touch!
Kristopher Brunelle1 reviewiTotal number of Google reviews Kristopher has written across all businesses on Google Maps, not just this one.
I’ve known Tess Goodge for a long time, so I already knew she was the best choice among the real estate agents I know — and I know a lot of great ones. Working with Tess and Susan Kassal from The Kassal Goodge Team at Hunt Real Estate ERA together only reinforced that decision. From the start, they were organized, responsive, and in constant communication with both me and each other, so nothing ever slipped through the cracks.
They were focused on getting me the best possible lease for our new space. What really stood out was their teamwork. Whenever one of them was unavailable, the other stepped in seamlessly — no delays, no dropped details, no confusion. Knowing I was always covered made a stressful process feel manageable.
Both Susan and Tess took the time to clearly explain each step, answer questions, and make smart recommendations that directly helped us negotiate a stronger deal. They also brought a solid network of skilled professional referrals, which made it easy to get help with anything that came up along the way.
Highly recommend them to anyone who values clear communication, strong negotiation, and professionals who truly have your back.
Response from the owner · 3 months ago
♥️♥️♥️ Thank you Kris!! Great working with you!
Brendan MurrayLocal Guide · 15 reviewsiTotal number of Google reviews Brendan has written across all businesses on Google Maps, not just this one.
Susan Kassal and Tess were A great help in selling my property very quickly very professionally. Very impressed with the photos and how they represented the property. They were both a great help throughout the entire process. Thanks again!
john hope1 reviewiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Susan and Tess were the best. They helped and guided me through the process, helped with all my needs ( as I live out of town ). Wish there were a few extra stars for how much they went above and beyond for me. Thanks again for everything!!
Response from the owner · 9 months ago
Thanks John, for the review and your business! All our best, Susan & Tess
Justin Fehl1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Tess was with us every step of the way as newbie home buyers. She was responsive and patient and a great resource through the whole process. We can’t thank her enough for helping us make our dream of owning a lake house become a reality!
Response from the owner · 9 months ago
Congratulations on purchasing your beautiful lake house! We can’t wait to see what you do with it. 🎉
David Rude6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
From the beginning to the end, Tess Kassal was always available to answer our questions regarding the sale of our house! And we were happy that she was our Realtor, as the sale went smoothly.
Response from the owner · 9 months ago
Thanks David - for the review and for listing your home with us! Best wishes for a happy future!
Kim McKay1 reviewiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Hi, I've purchased and sold numerous homes in California, Florida and New York, and am proud to say The Kassal Goodge Team are the best realtors I have ever hired. The process was simple and transparent. I was informed of exactly what was taking place and when. This team are proactive communicators, in fact, they addressed any questions, I may have had, before I had a chance to ask. The service I received was excellent. They were professional, informative and fun to work with. I expected my house to take some time to sell. They sold my home in n
9 days! I have since moved out of state and regret not bringing them with me,lol. They are the BEST! You'll find no one better than the Kassal Goodge Team.
Response from the owner · 9 months ago
Thanks Fernando! We miss you!
Lynn J1 reviewiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Tess was amazing! You couldn't ask for someone better to help you with your home search and the buying process. She is incredibly supportive, professional, informative, and knowledgable about the area. She always got back to us right away with advice, help, and suggestions about "next steps". She went above and beyond for sure. We truly enjoyed working with her and would highly recommend her to anyone looking to purchase a home.
Response from the owner · a year ago
Thank you Lynn! Tess is absolutely the best! We know this means a lot to you and your family and has been a long time coming. Congratulations! Keep in touch!
Billy KistnerLocal Guide · 16 reviewsiTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
Tess and Susan are knowledgable professionals, a pleasure to work with, and they get things done. We were blow away with how easy they made the sale of our home. Highly recommended!
Response from the owner · a year ago
Thank you so much for the review, Billy! We enjoyed working with you and are glad we closed in time for you to enjoy the holiday. Best wishes in the New Year, and please keep in touch!
