Immigration attorney · Arlington, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%48+3.4Momentum penalty67−3.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#132 of 171 attorneysiPosition by Experts Score among all companies we track in this category. · better than 23%
4.9★★★★★334 Google reviews · 18 photos
97%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the Law Office of Carrie Nguyen 4.9 out of 5 based on 334 reviews, frequently citing professional communication, thorough case preparation, and successful outcomes for green cards and naturalization. Clients appreciate the team's responsiveness and support during stressful immigration processes. However, some low-star reviews criticize unexpected additional fees, billing for services not rendered, and a lack of clarity regarding specific case types before payment.
Google rating: 4.9 out of 5 from 334 reviews (97% five-star).
Reviews on this page: 334 Google reviews (289 with written comments, 10 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: November 9, 2026.
Service: Attorney serving Arlington, Texas.
Data from Google, last updated November 13, 2026.
Score profile vs other attorneys
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAttorneys median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.the Law Office of Carrie Nguyen: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.the Law Office of Carrie Nguyen: 79/100 on this factor. Category median: 88.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.the Law Office of Carrie Nguyen: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.the Law Office of Carrie Nguyen: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.the Law Office of Carrie Nguyen: 67/100 on this factor. Category median: 100.B
67
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.the Law Office of Carrie Nguyen: 48/100 on this factor. Category median: 64.C
48
Bar = this company · dark tick = category median.
Star ratings
334 Google reviews we collected
4.9of 5
5 stars32597%
4 stars21%
3 stars00%
2 stars00%
1 star72%
Praise vs complaints
Phrases our text analysis found in 289 written reviews
98%praise
Praise56698%
Complaints102%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17130%
Would recommend14625%
Quality & results8715%
Speed & response5910%
Communication5710%
Honesty & trust427%
Price & value142%
What customers talk about
We read 289 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…which is not easy to win, but she succeeded because she is extremely professional and well-prepared, and she knew how to find the necessary arguments…”
“…s to get their U S status complete 💯✅ thanks to This law firm always I recommend them everyday always…”
“I absolutely do not recommend them.”
“I want to thank the law office of Carrie Nguyen for the exceptional work they did defending me in my immigration case.”
“Nguyen making a refund for services not rendered contingent on not leaving a bad review troubling at best and unethical at worst.”
“It went by quick, easy, and stress free for us thanks to their hard work.”
“Great communication and really made the process smooth and easy every step of the way.”
“Carrie continually reminded us to trust the process and remain patient.”
“I also appreciated how affordable their services were.”
“As you know, these processes are very expensive, and some lawyers aren't committed to their work; they just charge you and then you have to beg them f…”
People customers mention
Denise15 reviews
Jennifer13 reviews
Daisy12 reviews
Maria8 reviews
Staysy5 reviews
Card5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Juan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Excelente trabajo me ayudaron a detener mi deportation y pusieron ayudar me a resivir mi residencia todos muy amables te guian paso a paso excelentes abogados
Conor5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Would highly recommend Carrie Nguyen. Great communication and really made the process smooth and easy every step of the way.
Yoli5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Law office of Carrie Nguyen is the perfect law firm tor every person who need assistance with their immigration issues 🙏🙏 I am so happy and grateful for the kindness their go all the way to help all immigrants to get their U S status complete 💯✅ thanks to This law firm always I recommend them everyday always
Agustin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Agradesco mucho el trabjajo de la oficina Carrie Njugen muy profecional en su trabajo lo recomiendo gracias
Sam4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I like law office of Carrie Nguyen! They good job and good Sevice
And they work on my case 2 year 6 months I got my 10year green card ! The best law officer of Carrie Nguyen! Thank u so much for helping me
CECILIA9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Paid for my case May of 2025 one year later I was told that I had a criminal record which I don't. I asked ok what crime is it then? Response.. oh the county does not want to tell us. Weird... I thought that was your job to find out solutions. Nope 1500 down the drain.
Excelente trabajo me ayudaron a detener mi deportation y pusieron ayudar me a resivir mi residencia todos muy amables te guian paso a paso excelentes abogados
Response from the owner · 3 days ago
¡Muchas gracias, Juan, por tomarse el tiempo de compartir su experiencia! Nos alegra muchísimo saber que se sintió acompañado y guiado en cada paso del proceso. Fue un honor para todo nuestro equipo poder ayudarle, y le felicitamos por este gran logro.
Le deseamos lo mejor a usted y a su familia en esta nueva etapa. Recuerde que no está solo, y siempre estamos aquí si nos necesita.
Conor Dardis5 reviewsiTotal number of Google reviews Conor has written across all businesses on Google Maps, not just this one.
Would highly recommend Carrie Nguyen. Great communication and really made the process smooth and easy every step of the way.
Response from the owner · 3 days ago
Thank you for your kind review. We're so happy to hear that you had a smooth process and that we were able be there every step of the way! Congrats again!
vidal sorianoLocal Guide · 16 reviewsiTotal number of Google reviews vidal has written across all businesses on Google Maps, not just this one.
Quiero dar las gracias a la oficina
The LAW Office of Carrie Nguyen
Por el trabajo excepcional que hicieron para defenderme en mi caso con migración, yo y mi familia estaremos agradecidos de por vida con cada una de las personas, secretorias paralegales y abogadas pero sobre todo con la abogada Amy Zelaya quién tomó mi caso unos meses antes y de desde ese momento yo supe que estaba en buenas manos ella es una persona con una aurora tan enorme, puedo decir que fue y es el ángel que necesitaba para mi caso 42B que no es fácil de ganar pero ella lo consiguió porque ella es una persona sumamente profesional y preparada y supo buscar los argumentos necesarios para presentárselos ante el juez. Yo llegué a esta oficina por recomendación del abogado Erik Puentes a quien también le agradezco por haberme ayudado y guiado con la abogada Carrie, gracias gracias gracias.
Dios las bendiga.
Y si hay alguien que está buscando un motivo o en busca de un abogado (a) que los pueda representar y llegaron hasta esta parte del comentario están en el lugar correcto tengan paciencia y tengan fe
Response from the owner · 2 weeks ago
¡Muchísimas gracias por sus hermosas palabras! Significa más de lo que podemos expresar saber que usted y su familia se sintieron apoyados y acompañados durante todo este proceso. Nuestros abogados son de los mejores en su especialidad y estamos muy orgullosos de nuestro equipo legal. La confianza que usted depositó en nosotros marcó una gran diferencia. ¡Felicidades por haber alcanzado este importante logro! Recuerde que nunca está solo y que siempre estaremos aquí para ayudarle cuando nos necesite.
Yoli Caretela5 reviewsiTotal number of Google reviews Yoli has written across all businesses on Google Maps, not just this one.
Law office of Carrie Nguyen is the perfect law firm tor every person who need assistance with their immigration issues 🙏🙏 I am so happy and grateful for the kindness their go all the way to help all immigrants to get their U S status complete 💯✅ thanks to This law firm always I recommend them everyday always
Response from the owner · 3 weeks ago
Thank you so much for your kind words! 🙏 It means the world to our team to know we made a difference for you. Helping families through their immigration journey is why we do what we do, and we’re truly grateful for your trust and for recommending us to others. Congrats again on your wonderful news!
Devin Washington7 reviewsiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
A Truly Outstanding Immigration Attorney and Team!
Throughout the entire process, Carrie and her team were exceptional. They prepared our case professionally, thoroughly, and with strength, giving us confidence that our case was in capable hands. But what truly set Carrie apart was that she provided more than just legal representation. She gave us the reassurance, perspective, and mental fortitude we needed to remain patient and keep believing in the process, even when the timeline felt discouraging.
Carrie continually reminded us to trust the process and remain patient. Even when the wait felt overwhelming, she reassured us that, based on the strength of our case and our history, she believed our day would come. And she was right! We finally received our green card! Her confidence and encouragement helped us stay hopeful through all the uncertainty.
We are incredibly grateful to Carrie and her entire team for their professionalism, dedication, patience, and support throughout this journey. Immigration can be an emotionally exhausting process, and having an attorney who not only knows the law but also understands the emotional weight her clients carry makes all the difference.
If you are looking for an immigration attorney who will handle your case with care, strength, and professionalism, we wholeheartedly recommend the Law Office of Carrie Nguyen. Every immigration journey is unique, and having the right team by your side can make all the difference.
Thank you, Carrie, and thank you to your entire team for helping us reach this life-changing milestone. We will forever be grateful!
Response from the owner · 3 weeks ago
Thank you for this amazing review of our services. As immigrants ourselves, we care deeply for our clients and their successes! We are so happy for you and can't wait to see all the things you guys will accomplish together!
Alex Echeverria3 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I had an excellent experience with the Law Office of Carrie. The team was knowledgeable, professional, and truly experienced in the services they provide.
I’m especially glad that I decided to go with them at the last moment. I had previously worked with another well-known law firm, but unfortunately, they did not provide the service I needed and I ended up wasting both time and money.
This firm was completely different. They took the time to understand my situation and guided me through the process with both in-person meetings and video conferences.
I truly appreciate their professionalism, patience, and willingness to help. Thank you the Law Office of Carrie for providing such valuable services to people who may feel helpless or unsure about what to do next. I’m very grateful for your support and highly recommend this law firm to anyone looking for knowledgeable and caring legal professionals.
Response from the owner · 2 months ago
Thank you so much for your kind words! We love what we do and we're so happy to hear that you had such a positive experience with us. It was an honor. Thank you for trusting us and we're always here to help especially during the time of difficulty or uncertainty!
Agustin Ortega3 reviewsiTotal number of Google reviews Agustin has written across all businesses on Google Maps, not just this one.
I like law office of Carrie Nguyen! They good job and good Sevice
And they work on my case 2 year 6 months I got my 10year green card ! The best law officer of Carrie Nguyen! Thank u so much for helping me
Response from the owner · 3 years ago
Thank you for your kind review and trusting us with your case!
CECILIA “COOKIE” GAVIA9 reviewsiTotal number of Google reviews CECILIA has written across all businesses on Google Maps, not just this one.
Paid for my case May of 2025 one year later I was told that I had a criminal record which I don't. I asked ok what crime is it then? Response.. oh the county does not want to tell us. Weird... I thought that was your job to find out solutions. Nope 1500 down the drain.
