Day care center · Richardson, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%54+13.1Value 14%97+13.7Replies to reviews 7%95+6.7Craft & service penalty99−0.1Momentum penalty56−4.4Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 70 preschoolsiPosition by Experts Score among all companies we track in this category. · better than 17%
4.8★★★★★66 Google reviews · 14 photos
92%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Learning Experience in Richardson 4.8 out of 5 based on 66 reviews, with the owner responding to all feedback. Parents frequently praise the clean, structured facility, the welcoming staff, and the daily communication regarding children's activities and meals. Recurring themes highlight the supportive environment and academic preparation provided to toddlers and preschoolers. However, some lower-rated reviews criticize the food quality and variety, while others report concerns regarding supervision and staff conduct during enrollment or injury incidents.
Google rating: 4.8 out of 5 from 66 reviews (92% five-star).
Reviews on this page: 66 Google reviews (60 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: January 28, 2026.
Service: Preschool serving Richardson, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other preschools
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyPreschools median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Learning Experience - Richardson: 72/100 on this factor. Category median: 89.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Learning Experience - Richardson: 54/100 on this factor. Category median: 88.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Learning Experience - Richardson: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Learning Experience - Richardson: 97/100 on this factor. Category median: 87.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Learning Experience - Richardson: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Learning Experience - Richardson: 95/100 on this factor. Category median: 44.A
95
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.8of 5
5 stars6192%
4 stars12%
3 stars00%
2 stars23%
1 star23%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
95%praise
Praise8895%
Complaints55%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3133%
Would recommend2022%
Quality & results1415%
Communication1213%
Honesty & trust1011%
Speed & response33%
Price & value33%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff and front office team are always so kind, welcoming, and supportive, which makes a huge difference as a parent.”
“I highly recommend The Learning Experience to any parent looking for a safe, nurturing, and educational daycare!”
“However, I cannot recommend this specific location or, likely, other TLE locations if they adhere to the same billing practices.”
“From day one, it has been a wonderful experience for our daughter.”
“We as parents enjoy the communication that TLE provides, we are never wondering about any aspect of her day or her school life.”
“We’re incredibly grateful to be part of a school community that genuinely cares about its students and families.”
“Director Alissa is very responsive, goes above and beyond in caring the center and the kids so much.”
“There is no price you can put on peace of mind knowing your child is in a safe place and being loved on while you're at work and that's exactly what i…”
People customers mention
Maria26 reviews
Tan7 reviews
Tia6 reviews
Alex4 reviews
Shelly4 reviews
Karen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GGabriel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Since making the switch, our experience has been nothing short of amazing. The learning environment has truly gone above and beyond for both of my kids, and we’ve seen such positive growth in them. The staff and front office team are always so kind, welcoming, and supportive, which makes a huge difference as a…
AAngelaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I wish there were more stars to give! TLE and Maria (the director) have been the greatest gift to our family. We have had a phenomenal experience over the last few years. The director genuinely cares about her staff and the teachers know and genuinely care for the kids. The culture is incredibly welcoming and feels…
LLinzi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We absolutely LOVE TLE! Our son has been attending TLE since he was 18 months old and he is now almost 4. Our experience here has been amazing. The staff has always been so caring and attentive to our son. The facility is always clean! At this point we feel like family. The Director Maria Washington specifically has…
KKristi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My child enjoys going here every day and looks forward to seeing her friends and teachers. We as parents enjoy the communication that TLE provides, we are never wondering about any aspect of her day or her school life. We especially enjoy ms.Maria ms.Tan ms.Asia ms.kennedy ms. Eliciams.joy ms.magdelena amongst several others
GGladis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our little one just started, and she has loved it. The staff is nurturing, friendly, and good parent - teacher communication. They offer a strong, structured early childhood program. Thank you for your great service.
Educational services
AAlejandroLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ever since we made the switch to this school, the learning experience has been nothing short of phenomenal. My children have grown so much academically and personally, and it’s been incredible to see their excitement for learning flourish. The staff truly goes above and beyond to create a welcoming and supportive…
Since making the switch, our experience has been nothing short of amazing. The learning environment has truly gone above and beyond for both of my kids, and we’ve seen such positive growth in them. The staff and front office team are always so kind, welcoming, and supportive, which makes a huge difference as a parent. We’re incredibly grateful to be part of a school community that genuinely cares about its students and families. Highly recommend the Learning Experience!
Response from the owner · 9 months ago
Thank you for sharing your wonderful experience! It's heartening to hear about the positive growth your kids have experienced and the supportive environment provided by our staff. We truly value being part of your family's educational journey and appreciate your kind recommendation.
J
Jennifer WilsonLocal Guide · 38 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I am deeply disappointed with our experience at this location. My nephew came home with visible marks and injuries on his body, which alone was alarming and required immediate concern. Instead of professionalism, accountability, or reassurance, the situation escalated into inappropriate and unacceptable behavior by staff. Even if the marks are caused by other kids that means they lack of supervision! Allowing kids to get in fights under their supervision.
There were comments made involving bets on which parent was Black or white regarding my brother who’s of mixed race, which is completely inappropriate and racially insensitive. Staff also asked unnecessary personal questions about the grandparents, including their names and ages, how long they been married. If the marriage is toxic which had no relevance to the situation. Mind you! Grandparents have been married 30+ years. Absolutely disgusting behavior. And no accountability! I wonder what other parents they gossip about.
Most concerning was the accusation made toward the child’s grandfather, labeling him as “aggressive” simply because he arrived concerned for his grandchild’s well-being. A concerned family member advocating for a child’s safety should never be characterized in that way.
This entire experience showed a serious lack of professionalism, boundaries, and cultural awareness. Families trust childcare providers with their children’s safety and dignity, and this situation failed on multiple levels. I strongly urge leadership to review staff conduct, training, and accountability procedures.
Response from the owner · 9 months ago
Hello Jennifer. Thank you for sharing your sharing your family's experience. We want to assure you that we take your feedback seriously, as we are committed to providing a safe, respectful, and welcoming environment for all our little learners and their families. If you have any additional comments or questions you would like to share with us directly, please don't hesitate to reach us at [email protected].
A
Angela RodriguezLocal Guide · 14 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I wish there were more stars to give! TLE and Maria (the director) have been the greatest gift to our family. We have had a phenomenal experience over the last few years. The director genuinely cares about her staff and the teachers know and genuinely care for the kids. The culture is incredibly welcoming and feels like a family. Any areas of concern we have brought up were taken very seriously and handled in a professional manner. My expectations have by far been exceeded. Maria has always made us feel heard and made our kids feel known and protected.
Response from the owner · 9 months ago
Thank you for sharing such a wonderful review! It's heartwarming to hear about your positive experiences and the welcoming culture you've found with us. We're grateful for your kind words about our director and staff, and we're committed to maintaining the supportive environment you described. Your feedback is invaluable, and we're so pleased to have exceeded your expectations.
K
Krystani Coffee1 reviewiTotal number of Google reviews Krystani has written across all businesses on Google Maps, not just this one.
My son is 11 months & has stayed at home with me since birth. I figured now would be a good time for him to start daycare, even though I was a nervous wreck about it. We toured multiple different daycares in the area & none of them gave me that gut feeling of love, care and overall wellbeing of my child until we went to the Learning Experience. The facility is clean, they have a structured day for the children & they offer breakfast, lunch & snacks throughout the day. They take pictures & update you throughout the day on an app of all feedings, diaper changes & activities, which help put my mind at ease. The first day my son went to the learning experience he met his teacher Miss Deborah. She is a god sent. She reassured me that he would be just fine. She cares for him like he is her own. If it was not for her making sure I was okay, as I cried leaving him & her comforting him while I left, idk where we would be today. Every morning I ask him if he’s ready to go see Miss Deborah, he laughs, smiles & gets so excited! I always joke that she is like a second grandmother to him! Miss Chris & Miss Emily are also amazing. My son is very aware & does not just go to anyone, but these teachers have cared for & loved him so well that at drop off in the mornings he goes into their arms & as a mom that makes me so happy! I cannot say enough great things about these teachers. 10/10 experience!
Response from the owner · 9 months ago
Thank you for sharing your wonderful experience! It's heartwarming to hear how comfortable and happy your son is at our facility. We're so glad that Miss Deborah, Miss Chris, and Miss Emily have made such a positive impact on both of you. Your feedback about the care and communication we provide is truly appreciated. We're committed to maintaining this level of care and support for your family.
L
Linzi Kuehl6 reviewsiTotal number of Google reviews Linzi has written across all businesses on Google Maps, not just this one.
We absolutely LOVE TLE! Our son has been attending TLE since he was 18 months old and he is now almost 4. Our experience here has been amazing. The staff has always been so caring and attentive to our son. The facility is always clean! At this point we feel like family. The Director Maria Washington specifically has been especially kind and professional always going the extra mile over the years. There is no price you can put on peace of mind knowing your child is in a safe place and being loved on while you're at work and that's exactly what i feel leaving him at TLE. He is excited to go play with his friends everyday and learn. He also adores his teacher Ms. Jasmin! We highly recommend this location.
Response from the owner · 9 months ago
Thank you so much for sharing your wonderful experience with us! It's heartwarming to hear how much your son enjoys his time at TLE and how our team, especially Maria and Ms. Jasmin, have made a positive impact. We take great pride in providing a safe and nurturing environment, and your kind words mean the world to us. Your recommendation is greatly appreciated, and we look forward to continuing to support your family!
K
Kristi Hackney6 reviewsiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
My child enjoys going here every day and looks forward to seeing her friends and teachers. We as parents enjoy the communication that TLE provides, we are never wondering about any aspect of her day or her school life. We especially enjoy ms.Maria ms.Tan ms.Asia ms.kennedy ms. Eliciams.joy ms.magdelena amongst several others
Response from the owner · a year ago
Thank you for sharing your wonderful experience! It's fantastic to hear that your child looks forward to her time with us and that our communication keeps you well-informed. We're grateful for your kind words about our dedicated team members, and we appreciate your support.
G
Gladis C M4 reviewsiTotal number of Google reviews Gladis has written across all businesses on Google Maps, not just this one.
Our little one just started, and she has loved it. The staff is nurturing, friendly, and good parent - teacher communication. They offer a strong, structured early childhood program. Thank you for your great service.
Services: Educational services
Response from the owner · a year ago
Thank you for sharing your wonderful experience! We're so pleased to hear that your little one is enjoying the program and that you appreciate the nurturing environment and communication with our staff. Your feedback about our early childhood program means a lot to us. We look forward to continuing to support your child's growth and learning.
J
Joseph Wilson1 reviewiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about The Learning Experience and the amazing team of teachers who care for my son, Zayden. From the moment I enrolled him, the warmth and professionalism of the staff made me feel confident and at ease.
A huge thank you to Mrs. Trinity, Zayden's homeroom teacher, for her constant support, patience, and nurturing presence. She goes above and beyond to ensure he feels safe, engaged, and excited to learn every day. It's clear how much she genuinely cares about each child in her class.
Mrs. Maria, Mrs. Tan, and Mrs. Surya have also played a big role in Zayden's development. Their dedication, creativity, and kindness shine through in everything they do—especially in helping him with his social skills and emotional growth.
I’ve seen so much growth in Zayden since he started at The Learning Experience, and that’s a direct reflection of the safe and inspiring environment the staff has created. I’m truly grateful to have such a wonderful team caring for him!
Response from the owner · a year ago
We're overjoyed to hear about your positive experience with our team at The Learning Experience. It's wonderful to know that our staff's dedication, creativity, and kindness have made a significant impact on Zayden's development. Your kind words truly affirm the safe and inspiring environment we strive to create for every child. Thank you for your trust and for sharing your experience.
A
AlejandroLocal Guide · 17 reviewsiTotal number of Google reviews Alejandro has written across all businesses on Google Maps, not just this one.
Ever since we made the switch to this school, the learning experience has been nothing short of phenomenal. My children have grown so much academically and personally, and it’s been incredible to see their excitement for learning flourish. The staff truly goes above and beyond to create a welcoming and supportive environment.
A special shoutout to Tan and Maria, who greet us every morning with such warmth and positivity. Their kindness and energy set the tone for the day, making drop-offs refreshing and reassuring. We are so grateful for the dedication and care this school provides—it’s been the best decision for our family!
Response from the owner · a year ago
We're overjoyed to hear about your positive experience with our school and staff. It's wonderful to know that your children are flourishing academically and personally. We truly believe in creating a supportive and welcoming environment for all our students. Your kind words about Tan and Maria will surely be passed on. Thank you for choosing us and for sharing your experience. Your feedback is greatly appreciated!
T
Trap Step Fitness6 reviewsiTotal number of Google reviews Trap has written across all businesses on Google Maps, not just this one.
Our daughter has been going to this daycare for a few years now and we love it so much that we enrolled our now 14 month old in the daycare. The staff is friendly especially Ms. Maria who is very helpful. I love the fact I get updates about my children during the day about activities, naps, and even what they eat. Great Daycare I would definitely recommend.
Response from the owner · a year ago
We're so glad to hear that your family is enjoying our daycare services, especially the updates about your children's activities throughout the day. It's wonderful to know that our staff, particularly Ms. Maria, has been helpful. Your recommendation means a lot to us. Thank you for your positive feedback!