Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCOREThe Lee Thompson Co
Houston, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 533 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.The Lee Thompson Co is better than 37% of HVAC contractors.D
37
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).The Lee Thompson Co is better than 34% of HVAC contractors.D
34
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.The Lee Thompson Co is better than 41% of HVAC contractors.C
41
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Lee Thompson Co is better than 25% of HVAC contractors.D
25
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Lee Thompson Co is better than 98% of HVAC contractors.A
98
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Lee Thompson Co is better than 80% of HVAC contractors.A
80
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Lee Thompson Co is better than 92% of HVAC contractors.A
92
Reviews for your job
Customers hired The Lee Thompson Co for 8 kinds of job.
The Lee Thompson Co for HVAC duct & vent cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$939
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 31
All 4 Google reviews tagged “HVAC duct & vent cleaning”
U7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Terence is the BEST -
HVAC duct & vent cleaningHVAC system maintenanceThermostat repair+ Professionalism
Eldon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★
Biannual checkup. Hicham is very professional and friendly. Office had forgotten about the annual contract, but corrected it quickly.
HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
The Lee Thompson Company as always does a great job. Justin conducted maintenance and also made recommendation to gain more efficiency from our AC’s. He checked on our de-humidifier as well and cleared drain. Thank you Justin, and Stella for always being responsive.
HVAC duct & vent cleaningHeating system maintenanceInstall AC
Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Price
$248-23% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 29%Reasonable 63%Overpriced 1%Not sure 7%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 128 | $37–$292 |
| HVAC system repair | 82 | $192–$955 |
| A/C system maintenance | 60 | $54–$441 |
| A/C system repair | 40 | $209–$880 |
| Heating system maintenance | 23 | $54–$292 |
| Install AC | 17 | $1.5k–$3.2k |
| Installation | 10 | $1.1k–$2.8k |
| Heating system installation | 8 | $1.4k–$2.8k |
