Experts Reviews · Company report
The Lee Thompson Co logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE

The Lee Thompson Co

Houston, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 533 Google reviews

Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.The Lee Thompson Co is better than 37% of HVAC contractors.D
37
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).The Lee Thompson Co is better than 34% of HVAC contractors.D
34
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.The Lee Thompson Co is better than 41% of HVAC contractors.C
41
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Lee Thompson Co is better than 25% of HVAC contractors.D
25
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Lee Thompson Co is better than 98% of HVAC contractors.A
98
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Lee Thompson Co is better than 80% of HVAC contractors.A
80
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Lee Thompson Co is better than 92% of HVAC contractors.A
92

Reviews for your job

Customers hired The Lee Thompson Co for 8 kinds of job.

The Lee Thompson Co for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.130
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 130 Google reviews tagged “HVAC system maintenance” · showing 20

★★★★★ Janet · 4 weeks ago

Dustin Smith sent Billy Salazar out to our house when we thought our AC unit was on its way out. Another company had told us we needed to replace the whole system, but after a thorough review, Billy told us it still had life left in it and saved us thousands. We appreciated his experience and honesty.

Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Mindy · Edited a month ago

Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.

Paid $1,600–1,800Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair+ Punctuality+ Quality+ Professionalism
★★★★★ Kathy · 2 months ago

We are very pleased with this company. It seems even though we had a yearly services contract with our previous company, corners were being cut and issues not addressed. Our technician, Adam M. Was very conscientious to detail and thorough in his work. He took the time to make things right for us. He was…

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Cameron · Edited 3 months ago

This company is fantastic. The technician Adam was wonderful and worked quickly. My thermostat works even better now. I am very happy.

Paid $1–200Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Rosario · 3 months ago

We have used The Lee Thompson Co for many years. They are a very family oriented company, very professional in their work, and always have the time and the right parts to serviced our HVAC system units.

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Nick · 3 months ago

Great first experience. Adam came out the same day, explained everything he was doing, and had the job wrapped up within two hours of my initial call

HVAC system maintenance
★★★★★ Carol · 3 months ago

What a great company! Adam is a master technician and dustin a great communicator of all things HVAC. Above and beyond!

Paid $1–200Great priceHVAC system maintenance
★★★★★ Ed · 3 months ago

I have been having Lee Thompson service my HVAC for several years and their staff has been excellent. This was Adam's first time checking the system and he was thorough and very pleasant.

Paid $1–200Reasonable priceHVAC system maintenance
★★★★★ Todd · Edited 3 months ago

I’ve used Lee Thompson Co. for a few years now, and they’ve always been great to work with. Bill S. came out for my service today and was fantastic. He was friendly, professional, and very thorough. I especially appreciated that he took the time to explain what he was doing, how everything looked, and answered my…

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance+ Quality+ Professionalism+ Value
★★★★★ David · 3 months ago

Terrance did our preventative maintenance today. He was prompt, courteous and professional. He explained the service he performed today. He then mentioned a couple of items that I needed to know that will need attention in the future. He answered all my questions.

Paid $1–200Reasonable priceHVAC system maintenance
★★★★★ Marty · Edited 3 months ago

Terrence the technician was thorough and very friendly. I like that the same technician comes out and is familiar with our system .

HVAC system maintenance
★★★★★ James · Edited 4 months ago

Adam is outstanding, he explains exactly what he’s going to do and why in layman’s terms, then does it on time and on budget.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Laura-Hill · 4 months ago

Doug was very pleasant and extremely competent and knowledgeable.

Paid $400–600Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Kim · Edited 4 months ago

We use Lee Thompson Company for our HVAC maintenance & repair. Quick response time & issue resolved by Terrence on a hot & humid Houston day.

Paid $200–400Reasonable priceHVAC system maintenance
★★★★★ laura · 4 months ago

Adam wonderful !!!

Paid $1–200Great priceHVAC system maintenance
★★★★★ Amy · Edited 4 months ago

Had an exceptional experience using Lee Thompson Co. The tech who helped me, Douglas Walker, explained to me step by step every thing he was doing as he was repairing my broken unit. There were several issues, and he tackled them one by one without getting flustered. He also spoke so highly of the company he was…

HVAC system repairHVAC system maintenance
★★★★★ David · Edited 4 months ago

The technician was on time and did a great job servicing my system

Not sureA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Joyce · 4 months ago

Excellent, check-up on all components.

Paid $300–400HVAC system maintenance
★★★★★ David · 4 months ago

Robert was amazing and very insightful and has a lot of technical knowledge. I will definitely be a returning customer!

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Gina · 4 months ago

I can’t say enough good things about Lee Thompson! Their service is always very timely and professional. Adam came late this afternoon for a small issue that was unfortunately overlooked during our semi annual maintenance inspection. He was able to diagnose and fix the problem and had us up and running in no time.…

HVAC system repairHVAC system maintenance

Show more HVAC system maintenance reviews (110 more) →

Price

$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 1%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance128$37–$292
HVAC system repair82$192–$955
A/C system maintenance60$54–$441
A/C system repair40$209–$880
Heating system maintenance23$54–$292
Install AC17$1.5k–$3.2k
Installation10$1.1k–$2.8k
Heating system installation8$1.4k–$2.8k

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