How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCOREThe Lee Thompson Co
Houston, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 533 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.
Reviews for your job
Customers hired The Lee Thompson Co for 8 kinds of job.
The Lee Thompson Co for HVAC system repair
Clear ✕All 85 Google reviews tagged “HVAC system repair” · showing 20
We called Lee Thompson and within an hour Robert Crow arrived. He had our ac humming in just a few minutes by changing out our capacitor. Thank you so much for the extremely fast service!
Dustin Smith sent Billy Salazar out to our house when we thought our AC unit was on its way out. Another company had told us we needed to replace the whole system, but after a thorough review, Billy told us it still had life left in it and saved us thousands. We appreciated his experience and honesty.
Adam from Lee Thompson Company was outstanding! He fixed the issue and explained to me what happened in a clear transparent way that I understood. The best tech I have ever talked too. Highly recommend the Lee Thompson company.
Robert was very respectful of my home and very informative about what the issues he found with my system and how that made the temperature in my home warmer than desired. He made me feel at ease about the repairs he made to my system. I would recommend Lee Thompson to all my friends and family.
Our HVAC went out on a hot summer evening and Terrence was able to come right away. He did a great job taking his time explaining the issue and fixing what was broken. We really appreciate his help. Would definitely recommend!
Ethan started at my home. He came early and was very polite and detailed. He appropriately called in Crow to assist with diagnosing the problem. Although I was disappointed to learn I needed a new AC unit, I was glad Crow along with Ethan was fast to diagnose and and fix the problem. It was the start of a…
Terrence was quick with fixing the problem and explaining what went wrong. He’s always the tech I request to come to my house.
Adam was very helpful and professional. We had lots of questions and he provided good answers and solutions. Thanks!
Adam worked his magic! He tore apart the entire unit put in a new condenser and got it up and running! Hallelujah!
Unfortunately our hvac ceased working midday on a Sunday afternoon in August—which in Texas can be a nightmare scenario! I called probably 6 other techs and companies to no avail, seeking immediate help. Then a good friend referred me to call Lee Thompson. Within 10 minutes of leaving a detailed message with their…
I would like to sincerely thank Crow Salazar for always doing a fantastic job helping me with my AC issues. The HVAC system I purchased from Just in Time about two and a half years ago has caused me endless headaches. I believed I was purchasing a Carrier system, but I later became concerned that the equipment I…
Billy was very helpful and professional. Would highly recommend
Crow Salazar was excellent - personable, knowledgeable, and diagnosed our AC issue in no time. The Lee Thompson Co. had someone on site within 30 minutes of my initial call - excellent!
We are very pleased with this company. It seems even though we had a yearly services contract with our previous company, corners were being cut and issues not addressed. Our technician, Adam M. Was very conscientious to detail and thorough in his work. He took the time to make things right for us. He was…
We have used The Lee Thompson Co for many years. They are a very family oriented company, very professional in their work, and always have the time and the right parts to serviced our HVAC system units.
Mr. Crow came out to install our A/C fan motor, and took care of everything quickly and professionally. He cleaned up after his work and stayed behind to make sure it was running correctly. Mr. Salazar came on Saturday to diagnose and troubleshoot the issues we were having, and just further proves how skilled and…
Good Experience. Billy Salazar worked hard and I believe did an excellent job. I appreciate his working in the very hot attic and on the roof of our house
Terrence did a great job.
My previous review is null and void. After posting the review, within the hour I was contacted by Dustin Smith (Residential Service Manager) to enquire as to the reason for the one-star review...a pleasantly astonishing response. This Company cares about their reputation!! Dustin set a service appointment for…
After dealing with several companies that were unable to identify or resolve the issue, I was beginning to think the problem would never be fixed. Then Adam from Lee Thompson Co. came out, and everything changed. Adam took the time to carefully assess the situation, troubleshoot the problem, and explain what was…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 128 | $37–$292 |
| HVAC system repair | 82 | $192–$955 |
| A/C system maintenance | 60 | $54–$441 |
| A/C system repair | 40 | $209–$880 |
| Heating system maintenance | 23 | $54–$292 |
| Install AC | 17 | $1.5k–$3.2k |
| Installation | 10 | $1.1k–$2.8k |
| Heating system installation | 8 | $1.4k–$2.8k |
