How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCOREThe Lee Thompson Co
Houston, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 533 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.
Reviews for your job
Customers hired The Lee Thompson Co for 8 kinds of job.
The Lee Thompson Co for HVAC system repair
Clear ✕All 85 Google reviews tagged “HVAC system repair” · showing 80
We called Lee Thompson and within an hour Robert Crow arrived. He had our ac humming in just a few minutes by changing out our capacitor. Thank you so much for the extremely fast service!
Dustin Smith sent Billy Salazar out to our house when we thought our AC unit was on its way out. Another company had told us we needed to replace the whole system, but after a thorough review, Billy told us it still had life left in it and saved us thousands. We appreciated his experience and honesty.
Adam from Lee Thompson Company was outstanding! He fixed the issue and explained to me what happened in a clear transparent way that I understood. The best tech I have ever talked too. Highly recommend the Lee Thompson company.
Robert was very respectful of my home and very informative about what the issues he found with my system and how that made the temperature in my home warmer than desired. He made me feel at ease about the repairs he made to my system. I would recommend Lee Thompson to all my friends and family.
Our HVAC went out on a hot summer evening and Terrence was able to come right away. He did a great job taking his time explaining the issue and fixing what was broken. We really appreciate his help. Would definitely recommend!
Ethan started at my home. He came early and was very polite and detailed. He appropriately called in Crow to assist with diagnosing the problem. Although I was disappointed to learn I needed a new AC unit, I was glad Crow along with Ethan was fast to diagnose and and fix the problem. It was the start of a…
Terrence was quick with fixing the problem and explaining what went wrong. He’s always the tech I request to come to my house.
Adam was very helpful and professional. We had lots of questions and he provided good answers and solutions. Thanks!
Adam worked his magic! He tore apart the entire unit put in a new condenser and got it up and running! Hallelujah!
Unfortunately our hvac ceased working midday on a Sunday afternoon in August—which in Texas can be a nightmare scenario! I called probably 6 other techs and companies to no avail, seeking immediate help. Then a good friend referred me to call Lee Thompson. Within 10 minutes of leaving a detailed message with their…
I would like to sincerely thank Crow Salazar for always doing a fantastic job helping me with my AC issues. The HVAC system I purchased from Just in Time about two and a half years ago has caused me endless headaches. I believed I was purchasing a Carrier system, but I later became concerned that the equipment I…
Billy was very helpful and professional. Would highly recommend
Crow Salazar was excellent - personable, knowledgeable, and diagnosed our AC issue in no time. The Lee Thompson Co. had someone on site within 30 minutes of my initial call - excellent!
We are very pleased with this company. It seems even though we had a yearly services contract with our previous company, corners were being cut and issues not addressed. Our technician, Adam M. Was very conscientious to detail and thorough in his work. He took the time to make things right for us. He was…
We have used The Lee Thompson Co for many years. They are a very family oriented company, very professional in their work, and always have the time and the right parts to serviced our HVAC system units.
Mr. Crow came out to install our A/C fan motor, and took care of everything quickly and professionally. He cleaned up after his work and stayed behind to make sure it was running correctly. Mr. Salazar came on Saturday to diagnose and troubleshoot the issues we were having, and just further proves how skilled and…
Good Experience. Billy Salazar worked hard and I believe did an excellent job. I appreciate his working in the very hot attic and on the roof of our house
Terrence did a great job.
My previous review is null and void. After posting the review, within the hour I was contacted by Dustin Smith (Residential Service Manager) to enquire as to the reason for the one-star review...a pleasantly astonishing response. This Company cares about their reputation!! Dustin set a service appointment for…
After dealing with several companies that were unable to identify or resolve the issue, I was beginning to think the problem would never be fixed. Then Adam from Lee Thompson Co. came out, and everything changed. Adam took the time to carefully assess the situation, troubleshoot the problem, and explain what was…
I contacted the company to request a service call, and I was told the cost would be approximately $140. The technician came, spent about 3 hours checking, but did not fix the issue I called about. In the end, I received an invoice of over $500. Later, the invoice was reduced, but I was still charged for 3 hours,…
Doug was very pleasant and extremely competent and knowledgeable.
We use Lee Thompson Company for our HVAC maintenance & repair. Quick response time & issue resolved by Terrence on a hot & humid Houston day.
Had an exceptional experience using Lee Thompson Co. The tech who helped me, Douglas Walker, explained to me step by step every thing he was doing as he was repairing my broken unit. There were several issues, and he tackled them one by one without getting flustered. He also spoke so highly of the company he was…
After many failed attempts by others Adam was able to work his magic and got our AC running again! After 3 1/2 weeks of sheer misery, he was able to figure out the issue and give us some much needed relief! Thank God for Adam! Woohoo!!!!
Doug just serviced our home. VERY professional, knowledgeable, and personable!!! Outstanding worker. Thank you Doug! Also, this company is Very reasonably priced and great service! They provided SAME day service, which is highly desired and rare. We will definitely use them again, if needed.
Terrence was great! He came while it was RAINING to replace my condenser fan. Got the job completed quickly and was a pleasure to work with.
Every time we contact them we are amazed at the level of service, professionalism, snd pricing. Highly recommend to anyone……residential or commercial. Can we give 6 stars?
Came out the same day and did the job right away.
Huge shout-out to Adam M. for going above and beyond in diagnosing my HVAC system. He spent a significant amount of time thoroughly inspecting the system, clearly explaining the issues in detail, and presenting all available repair options. I am extremely satisfied with his service and look forward to contacting The…
Adam M found the problem immediately, had the necessary parts in his truck, and got my AC back up and running extremely quickly! Very professional, informative, and good humored. Great job - thank you!
Adam was awesome: Calm and confident, which was the perfect offset to our panic of not having a working AC in June. He very quickly ID’d the problem, solved it and communicated upfront in our options and cost implications.
Robert was amazing and very insightful and has a lot of technical knowledge. I will definitely be a returning customer!
I can’t say enough good things about Lee Thompson! Their service is always very timely and professional. Adam came late this afternoon for a small issue that was unfortunately overlooked during our semi annual maintenance inspection. He was able to diagnose and fix the problem and had us up and running in no time. They really are the best!
Adam was on time, professional, respectful, listened and communicated well. He took his time to do what was required to determine the problem, correct it, and perform the maintenance on the a/c units.
Adam did a great job replacing my A/C coil today. He was efficient but also thorough - double and triple checking the system to make sure it worked perfectly before he left. I really appreciate Adam’s professionalism and my cold A/C air!
Got a diagnosis of problem, possible repair later. Adam returned for the repair and did a great job!! Totally happy with results so far.
Jacob was fantastic and very knowledgeable. Helped resolve all issues in a timely manner.
He was very polite, I did an awesome job. Thank you.
Adam came out quickly, arrived on time, and completed the repair.
Adam was my technician today and I was very pleased with him ensuring that my new HVAC system was functioning properly.
We have been clients of The Lee Thompson Company for several years and we have always had a great experience! Adam is a great technician. He quickly found the problem to our leak and gave us a solution to fix it. Thank you Adam!
Adam Came out at midnight and solve the problem
Crow diagnosed my problem and advised my plumber on how to fix it. Very happy with his service.
I was having issues with my blower motor. Other companies were not able to help me with my issue Lee Thompson company was able to diagnose and fix my problem without bolting on parts and wasting money. This was a huge relief the problem is now fixed.
Had the lee Thompson out to install a unit and everything went so smooth! Dustin ensured that the entire installation process was very smooth. I can’t recommend them enough!
Adam did a great job. Thank you
Man I’ve had way too many bad experiences with AC techs before, so at this point I pretty much expect the worst… but Doug Walker completely changed that for me. I’m a real estate agent and a renter, so dealing with AC issues can already be a headache with the landlord, and to make it worse my landlord had 2 other…
Lee Thompson Co has done an excellent job for us. Dustin and Adam are technical and deliver excellent customer service. Hard to find combination. Much appreciate their professionalism, technical skills and disposition.
Best, reliable and trusted pro services from Doug!
Doug Walker, your HVAC technician, was an excellent example of a knowledgeable, courteous and HONEST young man who provides your clients with a positive experience. He was concise in his analysis of the problem and understood the importance of a value added resolution. I will gladly and confidently recommend Doug Walker and use his services again.
Adam was very friendly and informative. We walked through every step of his inspection, something I have done only once before many years ago.
Adam was on time, very communicative throughout the assessment of my AC issue, and very professional.
Amazed that I put in for a service call on the website at 10pm and the technician was there well on time at 905am the next day. Courteous, explained all the options and got the furnace running until permanent service is performed
Found out my heater went bad during the ice storm and had Terrance come in to take a look same day. He quickly figured out the issue. Provided pictures and an explanation of what he recommends. I appreciated the professionalism, friendliness and communication from both Terrance and Dustin his boss. I never felt…
Terence was knowledgeable, helpful and completed my ac repair promptly.
We use Lee Thompson only when we need repairs to our heat pump. Ask for Robert Crow, he has specialized knowledge of equipment like ours. Jim Pearson
Robert resolved the issue I was having with the AC and explained all the details to me. He is very knowledgeable and always does a thorough job.
He was able to find the problem pretty quickly (bad circuit board) Would recommend
Crow came out during the weekend when he wasn't even on call and took care of us He's a great guy
We have used the services of Lee Thompson Co. for a very long time. All of their service technicians are very professional. We always try to request Robert- aka “Crow” - as our technician. He always gives service above and beyond- for which we are grateful.
On time and courteous.
Joe Salazar and Rodolfo arrived this morning to replace my evaporator coil and plenum box and add a uv light in the plenum box. They were very polite, explained exactly the process for the job, worked efficiently, cleaned everything up perfectly, checked the reading on the refrigerant to make sure the system was…
The Lee Thompson Co. sent Terrance out to get my air conditioner back up and running and again a few days later for annual maintenance. Both times he was very polite, professional and efficient. I hope he is who they send out every time in the future too.
Terrence is awesome! He is punctual, polite and professional, and gets things working again quickly. The ladies who do the scheduling are always polite and helpful!
Crow was professional, knowledgeable and a pleasure to work with.
We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !
I have a contract with this company. I am very pleased with their service.
Very knowledgeable, professional.
Dustin Smith was knowledgeable and courteous. He arrived on time and I was happy with his work.
The staff is responsive and helpful on the phone. The service technician are professional and explain issues very well.
Joe Salazar and Robert Cortez did a great job with the installation of our furnace, were very professional and accommodating! Thank you so much and I highly recommend Lee Thompson Co.
Technician was patient and took all the time needed to figure out the settings issues on our unit so it would cool correctly.
The technician “Hicham” showed up at my house and was very courteous and professional. He showed up on time and fixed my thermostat. He ended up having to come back twice, but i very much appreciate that I was only charged once at a very reasonable rate. I would highly recommend.
My unit worked great during the winter but when it came time to use the A/C, a problem. Quote” there is a restriction” wouldn’t switch to a/c. Now after spending over $1500.00, the problem is still there. Won’t switch back to heat. Bottom line they didn’t fix the problem but sure did ring up a nice bill.
Lee Thompson group are great. Always friendly, very helpful on the phone and almost always able to quickly schedule appointments. Dustin came out on time and made sure I completely understood what was happening with my system as well as what options were available. Very thorough job.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 128 | $37–$292 |
| HVAC system repair | 82 | $192–$955 |
| A/C system maintenance | 60 | $54–$441 |
| A/C system repair | 40 | $209–$880 |
| Heating system maintenance | 23 | $54–$292 |
| Install AC | 17 | $1.5k–$3.2k |
| Installation | 10 | $1.1k–$2.8k |
| Heating system installation | 8 | $1.4k–$2.8k |
