Experts Reviews · Company report
The Lee Thompson Co logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE

The Lee Thompson Co

Houston, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 533 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.The Lee Thompson Co is better than 37% of HVAC contractors.D
37
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).The Lee Thompson Co is better than 34% of HVAC contractors.D
34
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.The Lee Thompson Co is better than 41% of HVAC contractors.C
41
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Lee Thompson Co is better than 25% of HVAC contractors.D
25
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Lee Thompson Co is better than 98% of HVAC contractors.A
98
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Lee Thompson Co is better than 80% of HVAC contractors.A
80
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Lee Thompson Co is better than 92% of HVAC contractors.A
92

Reviews for your job

Customers hired The Lee Thompson Co for 8 kinds of job.

The Lee Thompson Co for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Heating system installation”

★★★★★ David · 6 months ago

Joe, Rodrigo and Billy with The Lee Thompson Co. installed a new HVAC system at my house and were amazing. They were professional, articulate, personable and efficient They explained the process and set reasonable time expectations. They protected the flooring and did a final clean upon completion. Big thanks to…

Great priceHVAC duct & vent repairHeating system installationInstall AC
★★★★★ Mark · 8 months ago

Amazed that I put in for a service call on the website at 10pm and the technician was there well on time at 905am the next day. Courteous, explained all the options and got the furnace running until permanent service is performed

Reasonable priceHVAC system repairHeating system installation
★★★★★ mary · Edited 2 years ago

Always a good experience

InstallationHeating system installationInstall thermostat+ Punctuality+ Quality+ Professionalism
★★★★★ robert · 3 years ago

We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !

A/C system maintenanceHeating system maintenanceHVAC system maintenance
★★★★★ Bill · 3 years ago

Fast response. Very knowledgeable personnel.

Heating system installationA/C system repairHeating system repair+ Responsiveness
★★★★★ Rod · 5 years ago

When my AC unit went out DURING THE SUMMER, the Lee Thompson Co. was quick to the rescue. They offer quality work at an affordable price. Their staff is professional, knowledgeable, and very friendly. I'm so glad I found them.

HVAC system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Alejandro · Edited 3 years ago

Rating only, no written review.

HVAC system maintenanceInstall ACHeating system installation
★★★★★ Randy · 5 years ago

Rating only, no written review.

Heating system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 1%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance128$37–$292
HVAC system repair82$192–$955
A/C system maintenance60$54–$441
A/C system repair40$209–$880
Heating system maintenance23$54–$292
Install AC17$1.5k–$3.2k
Installation10$1.1k–$2.8k
Heating system installation8$1.4k–$2.8k

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