Analyzing 5,471,9325.5M ReviewsFor 14,76214.8K Experts

Experts Reviews · Company report
The Lee Thompson Co logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE

The Lee Thompson Co

Houston, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 533 Google reviews

📞 Call (713) 869-9895Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.The Lee Thompson Co is better than 37% of HVAC contractors.D
37
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).The Lee Thompson Co is better than 34% of HVAC contractors.D
34
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.The Lee Thompson Co is better than 41% of HVAC contractors.C
41
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Lee Thompson Co is better than 25% of HVAC contractors.D
25
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Lee Thompson Co is better than 98% of HVAC contractors.A
98
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Lee Thompson Co is better than 80% of HVAC contractors.A
80
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Lee Thompson Co is better than 92% of HVAC contractors.A
92

Reviews for your job

Customers hired The Lee Thompson Co for 8 kinds of job.

The Lee Thompson Co for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$840
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 51

All 5 Google reviews tagged “Repair HVAC”

B3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Adam was awesome: Calm and confident, which was the perfect offset to our panic of not having a working AC in June. He very quickly ID’d the problem, solved it and communicated upfront in our options and cost implications.

Paid $400–500Great priceHVAC system repairA/C system repairRepair HVAC
JenniferLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Lea Thompson has been servicing my house for several years and I have been extremely happy with everything they've done. From replacing a brand new AC to maintenance work, their staff is very friendly, very helpful and very knowledgeable. And the service guys are great. Ethan has been Working on my home the last…

A/C system maintenanceA/C system repairRepair HVAC
robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !

A/C system maintenanceHeating system maintenanceHVAC system maintenance
RondaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our AC unit is on the roof of our condo and so I haven't ever been up there to see it. So when Henry got there, he was very professional and had pictures of everything we needed to fix to show me. I will definitely be using this company again.

Repair HVAC+ Quality+ Professionalism+ Value
Chad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Repair HVAC+ Responsiveness+ Punctuality+ Quality

Price

$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 1%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance128$37–$292
HVAC system repair82$192–$955
A/C system maintenance60$54–$441
A/C system repair40$209–$880
Heating system maintenance23$54–$292
Install AC17$1.5k–$3.2k
Installation10$1.1k–$2.8k
Heating system installation8$1.4k–$2.8k

Compare with

Air Star Now logoAir Star NowExperts Score 66Houston · 4.97★AC Repair Expo Heating & Cooling Inc. logoAC Repair Expo Heating & Cooling Inc.Experts Score 66Houston · 4.96★Baker-Jones Co. Inc logoBaker-Jones Co. IncExperts Score 62Houston · 4.97★