Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%74+25.9Reliability 15%70+10.5Craft & service 20%70+14Value 10%35+3.5Momentum 8%97+7.8Track record 7%79+5.5Accountability 5%94+4.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCOREThe Lee Thompson Co
Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 533 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.The Lee Thompson Co is better than 74% of HVAC contractors.B
74
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.The Lee Thompson Co is better than 70% of HVAC contractors.B
70
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.The Lee Thompson Co is better than 70% of HVAC contractors.B
70
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Lee Thompson Co is better than 35% of HVAC contractors.D
35
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Lee Thompson Co is better than 97% of HVAC contractors.A
97
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Lee Thompson Co is better than 79% of HVAC contractors.B
79
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Lee Thompson Co is better than 94% of HVAC contractors.A
94
Reviews for your job
Customers hired The Lee Thompson Co for 8 kinds of job.
The Lee Thompson Co for swimming pool equipment repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$248-23% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 29%Reasonable 63%Overpriced 1%Not sure 7%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 128 | $37–$295 |
| HVAC system repair | 82 | $205–$933 |
| A/C system maintenance | 60 | $39–$393 |
| A/C system repair | 40 | $209–$786 |
| Heating system maintenance | 23 | $39–$251 |
| Install AC | 17 | $1.4k–$3.2k |
| Installation | 10 | $1.1k–$2.8k |
| Heating system installation | 8 | $1.4k–$2.8k |
