Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%74+25.9Reliability 15%70+10.5Craft & service 20%70+14Value 10%35+3.5Momentum 8%97+7.8Track record 7%79+5.5Accountability 5%94+4.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCOREThe Lee Thompson Co
Houston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 533 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.The Lee Thompson Co is better than 74% of HVAC contractors.B
74
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.The Lee Thompson Co is better than 70% of HVAC contractors.B
70
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.The Lee Thompson Co is better than 70% of HVAC contractors.B
70
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.The Lee Thompson Co is better than 35% of HVAC contractors.D
35
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.The Lee Thompson Co is better than 97% of HVAC contractors.A
97
Track recordTrack record · 7% of the scoreReview volume and years with reviews.The Lee Thompson Co is better than 79% of HVAC contractors.B
79
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.The Lee Thompson Co is better than 94% of HVAC contractors.A
94
Reviews for your job
Customers hired The Lee Thompson Co for 8 kinds of job.
The Lee Thompson Co for thermostat repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 60
All 5 Google reviews tagged “Thermostat repair”
robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !
A/C system maintenanceHeating system maintenanceHVAC system maintenance
Edward6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Tech showed more knowledge of our AC unit and thermostat than any other tech I have ever met
A/C system maintenanceA/C system repairThermostat repair+ Professionalism
U7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Terence is the BEST -
HVAC duct & vent cleaningHVAC system maintenanceThermostat repair+ Professionalism
Catherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Hicham Zoummad did a great job!
Thermostat repair+ Responsiveness+ Punctuality+ Quality
Robert12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Terrence did a terrific job! He found a creative solution to my broken thermostat, made the appropriate adjustments to the base and got my AC working again. I strongly recommend Terrence and the Lee Thompson Co.
A/C system maintenanceThermostat repair+ Responsiveness+ Quality
Price
$248-23% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 29%Reasonable 63%Overpriced 1%Not sure 7%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 128 | $37–$295 |
| HVAC system repair | 82 | $205–$933 |
| A/C system maintenance | 60 | $39–$393 |
| A/C system repair | 40 | $209–$786 |
| Heating system maintenance | 23 | $39–$251 |
| Install AC | 17 | $1.4k–$3.2k |
| Installation | 10 | $1.1k–$2.8k |
| Heating system installation | 8 | $1.4k–$2.8k |
